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Ticketing System Report | Riverina Agriculture and Lifestyle Show (RALS)

   

Added on  2020-02-24

11 Pages2294 Words35 Views
Riverina Agricultureand Lifecycle Show(RALS)Project Report
Ticketing System Report | Riverina Agriculture and Lifestyle Show (RALS)_1
Riverina Agriculture and Lifestyle Show (RALS)Table of ContentsIntroduction.................................................................................................................................................3Name of the Project.....................................................................................................................................3Project Team Details...................................................................................................................................3RALS Ticketing System - Overview...........................................................................................................3Description of the Project............................................................................................................................4Team Charter...............................................................................................................................................4Team Skills, Knowledge and Set of Roles & Responsibilities.................................................................4Team Communications............................................................................................................................5Project Meetings – Time & Location...................................................................................................5Meeting Process...................................................................................................................................5Information Exchange.........................................................................................................................5Rules and Expectations from the Team...............................................................................................5Team Values........................................................................................................................................5Code of Conduct..................................................................................................................................6Meeting Rules and Expectations..........................................................................................................6Learning Cycles...........................................................................................................................................6Organizer.................................................................................................................................................6Scribe.......................................................................................................................................................6Communication Plan...................................................................................................................................7Stakeholder List and Metrics...................................................................................................................7Communication Plan Details...................................................................................................................8Reflection..................................................................................................................................................10Conclusion.................................................................................................................................................10References.................................................................................................................................................122
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Riverina Agriculture and Lifestyle Show (RALS)IntroductionRiverina Agriculture and Lifestyle Show (RALS) is a show that is organized annually and is aninitiative that was first taken by B T & Sons Farming Equipment in 2000 before Globex. Thecurrent ticketing system and process that is followed in RALS has led to a series of problems dueto the manual nature of operations. It has been proposed to convert the manual processes in theautomated system to overcome the issues. Name of the ProjectTicketing System - RALSProject Team DetailsRALS TeamTeam NameContact details Email Phone Number Financial Teamfinancialteam @virtucon.com444-787-8989Development and Design designevelopment@virtucon.com444-787-8989HR Teamhrteam@virtucon.com444-787-8989Project Managementprojectmanagement@virtucon.com444-787-8989Salessalesteam@virtucon.com444-787-8989Maintenance & Supportmaintenanceandsupport@virtucon.com444-787-8989RALS Ticketing System - OverviewGlobex is an event management firm that is currently responsible for the successful organizationand execution of RALS which is an annual event to bring forward the latest techniques, methods,tools and processes in the field of farming and agriculture. There are various organizations,agencies, volunteers, guests and attendees that attend the show. The process of ticketing that isfollowed in RALS is not up-to-date and is based upon the manual functions. Globex hasprovided the contract to Virtucon to develop, design and deploy an automated ticketing system(Francis & Horine, 2016).3
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Riverina Agriculture and Lifestyle Show (RALS)Description of the ProjectThere are various functionalities that are required to be implemented in RALS. The tickets thatare generated shall be based upon the customer selection such as ticket for an individual orfamily, single day or 2/3 days pass and likewise. The applicable discount and concession on theticket price shall also be applied. There are automated reports that shall get generated in terms oftickets issued; borrowed etc. over a period of time. The tickets shall either be printed or thereshall be an option to generate an e-ticket as per the preference of the customer. Team CharterTeam Skills, Knowledge and Set of Roles & Responsibilities Name – Project TeamMembersSet of SkillsApplicable Responsibilities and Roles AAFinance management andbudgetingCreation of the budget for the project with costassigned to every project task. BBProgramming skillsCoding of the ticketing system for the developmentof the front end. CCTraining and management ofhuman resourcesAllocation of the roles to the project team membersand their training processes. DDUI and wireframes designing Design of the user screens and wireframes for theticketing system. EETesting skills Testing of the ticketing system and reporting of thedefects that are found. FFSales management andoperations Keeping a track of sales data and activities. GGMaintenance skills Resolution to the customer queries and complaints. HHDatabase set-up andmanagementSyncing of the database with the front-end. IIManagerial skillsProject planning, project review and inspection,4
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