RMIT School of Business IT and Logistics Assignment 2022

RMIT School of Business IT and Logistics
INTE2412 Assignment Submission Sheet
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Table of Contents
1.INTRODUCTION...........................................................................................................1
2.DISCUSSION...................................................................................................................1
3.CONCLUSION................................................................................................................6
4.References.........................................................................................................................8
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1. Introduction
IT goverence is used for the generation as well as the maintenance of the
framework. These are related to the work of the government. It can observe by the
Chief Information Officer by that particular government (Alreemy et al. 2016). He or
she is responsible to the management. He is also involved related to the projects of
information technology. This report discusses regarding the It goverence that is
related to the Queensland Health and also the continuity of the project. It elaborates
the idea regarding the ISO 38500 (Bin-Abbas and Barkey 2014). It elaborates the
critical analysis using ISO 38500 in that particular project. This report concludes
some recommendations related to that project.
2. Discussion
This provides the members regarding the different types of the governing
Bodies of the organization. It consists of the owner, partners, and many others. It
provides the different kinds of the guide regarding the governing bodies (Debreceny
and Gray 2013). This includes the executive managers, different kinds of the
members, outside business and many others. It can apply the goverence of the
department for the present as well as future use of the information technology that
adds the process of managing the goverence and decision involved in the future and
also the current use of the information technology (González and González 2015).
These procedures can be maintained by the experts of the information technology
with in a department, different sectors of the business, and also the outside service
providers and many others.
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The Queensland government implemented the IT goverence of the
Queensland Health Implementation of Continuity Project. The agency that is
responsible to handle this project is CorpTech. The government decides to
implement IT using the ISO 38500 (Lunardi et al. 2014). The government can
perform different kinds of the audits includes Information system security
audits, Program management and governance audit and many others. The
Information and the security audits of the Queensland include the
investigation of management in the different kinds of the public sector at the
area of the information technology (Mayer et al. 2014). It is reported to the
parliament for giving some extension regarding the use of the security related
to the information systems and the problems related to the normal computers.
The ISO 38500 provides some principles related to the IT goverence related to
that project of the Queensland. The government recruits the expert of the
information technology field for implementing different IT technologies in
that project (Mohamad and Toomey 2016). By using this international
standard the government of the Queensland can make some questions to the
stakeholders like CorpTech and IBM. The questions can be whether the
principles are followed properly in this project or not and they have assurance
for conducting the IT facility in that particular project. After implementing
this standard the government finds different kinds of issues related to this
project. Government is worried regarding the not implementation of different
kinds of policies and also not resolving different issues related to the IT
goverence in Queensland. An audit is conducted to check the condition of the
health of patient registered under the scheme of Queensland Health (Nugroho
and Surendro 2013). The necessity of that audit is to keep secure the
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information of the patient by using different IT technologies following the
ISO 38500 standard. The result is that there is some limitation regarding the
implementation of this matter. The stakeholder company IBM is responsible
tom provide the strong security measure for keeping safe of the information of
the patients. It is found that it is highly insecure at the time of storing the data
of the patient at the Queensland Health facility. It is also observed that the
technique related to the electronic health must be accessed and improved of
the data of patients. This audit suggests that Health department should tell this
matter to the stakeholder and also orders them to resolve this matter soon.
This audit recommends that the government should make the payroll system
very efficient to avoid the risk (Nugroho 2014). The transformation related to
the technology can be done by using some kind of restricted changes in the
process related to the testing approach. It gives the assurance regarding the
stability of the system. The health department of Queensland should redefine
the present model of their business for making the system very efficient as
well as effective to give the services related to the payroll distribution. The
government should make some simplification related to the rules for the
payroll and also simplified the procedure of giving the awards to the good as
well as honest employees. This can be done by using the some Reengineering
process following the ISO 38500 standard. It also makes the entire payroll
process very efficient. For any kind of issues the system should report the
central as well as the local hubs (Putri and Surendro 2015). It is also
recommended that the step by step procedure can be used for developing this
kind of the business model. The Chief Information Officer of the Queensland
can apply different technologies related to the information technology for the
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improvement of the methods of the project management. Responsibilities,
roles and the indicator of the performance of different parties must be signed
by the different kinds of the stakeholders. This document must reviewed time-
to-time following the standards stipulated by ISO 38500.
These principles can be respected if the government can improve the
IT economy, strategy that is related to the improvement of the payroll of
employees of the Queensland health and many others.
By this international standard the government can improve the
challenges of the payroll systems of the employees of the Queensland health.
The health department of the Queensland implements the projects related to
the payroll for stabilising the process of the system, raises the difficulties
related to the information system and also the identify as well as the
improvement of the present services of the government business (Quezada-
Sarmiento et al. 2017). The reengineering activity generates a portion of this
kind of the project. By using this process the health department receives the
suggestion for making the structure of the award become very simple in nature
and it also makes simple the rules for the payment of the employee. It also
gets the suggestion regarding the designing of the step-by-step approach for
any kind of models of the business in near future. The stakeholder company
CorpTech should conduct a training session related to this training approach
for making the employees for efficient in the area of this project (Tallon,
Ramirez and Short 2013). The stakeholders should make sure that there must
have entire involvement in the project. There are some procedural changes in
the system for providing the entire deliverables sign-off. The forms related to
the payroll as well as the roster at the intranet site must be available for the
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explanation of all kinds of employees involved in this project. The project
manager should update and also the information form of all the employees
(Turel and Bart 2014). It should also be available in the portal at intranet of
the department. Presentations related to the improved information system
must be delivered to the line managers as well as the experienced employees
of all the districts of the Queensland. The line manager must forward the
bunch of the information related to the managers of that project to all line
managers. Government must take some suggestions related to improvement of
the system from CorpTech as well as IBM following the ISO 38500 standard.
They should to take the advice from different kinds of business persons at the
time of receiving problems from the project. Government should take
recommendation regarding the assurance as well as risks from several
consultants dealing with risk as well as assurance (Quezada-Sarmiento et al.
2017). They should take some suggestions related to the challenges faced by
the project at the area of the commercial as well as contractual if the projects
get late. Queensland health should improve the performance issues related to
the performance of the project and they also improve different kinds of the
contingency plan at the time of the execution of the project. The system
should be able to remove all the errors at the time of the simulation of the
project. Government should try to make the payroll processing system of the
employees of the Queensland health if the system is becoming very complex
for operation. It also results the adjustments of the backlogs related to the
system (Putri and Surendro 2015). With the help of ICT Consolidation
Program and also ISO 38500 standards can help to improve the facilities
related to the IDES program, directory, email services and many others. The
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government should develop the framework for the business management for
improving this kind of project with the help of QGCIO methods. It gives a
great benefit regarding investment of the project. For the improvement of the
project the program board of Queensland should be reconstructed having the
representation from different kinds of agencies (Nugroho 2014). The terms
and conditions related to the board for the reflection of the role to the revision.
Four-End-Tranche Reviews has to be conducted in order to get better result
from the project (Mohamad and Toomey 2016). It has to be done by using
ISO 38500 standards. An internal audit must be conducted by the government
to verify the function of the IT goverence of that project at Queensland. It
helps to receive the better outcome from this project.
3. Conclusion
The goal of this report is to give the IT governance of the
Queensland Health that can be done by applying the rules and regulations
of the ISO 38500. It can be done by using different kinds of frameworks
related to IT. This report addresses regarding the problems of the IT
governance that is related to that project. It can be implemented by using
different set of rules stipulated by the ISO 38500. The security issues
related to the IT governance can be a big issue in this kind of the project.
At current scenario, there is an issue related to the data as well as the
security in this kind of projects. If it happens then government should
make a huge amount of penalty to the IT experts involved in this project.
Proper action related to the security of data should be taken by the
government to make the project successful. The reason behind above
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mentioned problem is that the inefficiency of the IT expert regarding
security of data. This problem can be avoided by using the ISO 38500
standard. This report concludes that the government can implement the IT
governance in this project very efficiently by using the standards related to
ISO 38500.
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4. References
Alreemy, Z., Chang, V., Walters, R. and Wills, G., 2016. Critical success
factors (CSFs) for information technology governance
(ITG). International Journal of Information Management, 36(6), pp.907-
916.
Bin-Abbas, H. and Bakry, S.H., 2014. Assessment of IT governance in
organizations: A simple integrated approach. Computers in Human
Behavior, 32, pp.261-267.
Debreceny, R.S. and Gray, G.L., 2013. IT governance and process
maturity: A multinational field study. Journal of Information
Systems, 27(1), pp.157-188.
González, M. and González, L., 2015. The co-creation as a strategy to
address IT governance in an organization. RISTI-Revista Ibérica de
Sistemas e Tecnologias de Informação, pp.1-16.
Lunardi, G.L., Becker, J.L., Maçada, A.C.G. and Dolci, P.C., 2014. The
impact of adopting IT governance on financial performance: An empirical
analysis among Brazilian firms. International Journal of Accounting
Information Systems, 15(1), pp.66-81.
Mayer, N., Barafort, B., Picard, M. and Cortina, S., 2015, September. An
ISO compliant and integrated model for IT GRC (Governance, Risk
Management and Compliance). In European Conference on Software
Process Improvement (pp. 87-99). Springer, Cham.
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Appendix Three
Mohamad, S. and Toomey, M., 2016. A survey of information technology
governance capability in five jurisdictions using the ISO 38500: 2008
framework. International Journal of Disclosure and Governance, 13(1),
pp.53-74.
Nugroho, H. and Surendro, K., 2013, June. Proposed model of Vocational
University Governance and measurement model by utilizing the ISO
38500 framework and COBIT 5 enabler. In International Conference on
ICT for Smart Society (pp. 1-5). IEEE.
Nugroho, H., 2014. CONCEPTUAL MODEL OF IT GOVERNANCE
FOR HIGHER EDUCATION BASED ON COBIT 5
FRAMEWORK. Journal of Theoretical & Applied Information
Technology, 60(2).
Putri, R.E. and Surendro, K., 2015, November. A process capability
assessment model of IT governance based on ISO 38500. In 2015
International Conference on Information Technology Systems and
Innovation (ICITSI) (pp. 1-6). IEEE.
Quezada-Sarmiento, P.A., Chango-Cañaveral, P.M., Benavides-Cordova,
V.M., Jumbo-Flores, L.A., Barba-Guamán, L. and Calderon-Cordova,
C.A., 2017, June. Referent framework to government of IT using
standards: COBIT 5 and ISO 38500. In 2017 12th Iberian Conference on
Information Systems and Technologies (CISTI) (pp. 1-6). IEEE.
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Appendix Three
Tallon, P.P., Ramirez, R.V. and Short, J.E., 2013. The information artifact
in IT governance: toward a theory of information governance. Journal of
Management Information Systems, 30(3), pp.141-178.
Turel, O. and Bart, C., 2014. Board-level IT governance and
organizational performance. European Journal of Information
Systems, 23(2), pp.223-239.
Van Grembergen, W. and De Haes, S., 2018. Introduction to the Minitrack
on IT Governance and its Mechanisms.
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