(PDF) Robotic Process Automation

Current trends
and
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Table of Contents
INTRODUCTION...........................................................................................................................1
Alternative perspectives of experts on Robotic Process Automation (RPA)..............................1
Public opinions on Robotic Process Automation (RPA)............................................................3
Conclusion.......................................................................................................................................4
References........................................................................................................................................5

INTRODUCTION
Technology is defined as methods, devices as well as systems that are outcomes of
scientific knowledge that is being utilised for practical intent. Robotic process automation
denotes applications of technologies which allow individuals within a firm to configure system
software or robots for capturing as well as interpretation of existent applications for processing
transactions, triggering responses, communication with digital systems as well as manipulation
of data (Asatiani and Penttinen, 2016). This report will cover alternate perspectives with respect
to technology as well as public opinions.
Alternative perspectives of experts on Robotic Process Automation (RPA).
As per Clint Boulton, RPA streamlines the operations of enterprise as well as minimise the
cost associated. Through this, firms can automate rules-based business processes which will
enable business users to spend more time on serving their customers and deliver higher value at
their work place. RPA is liable for reduction of staff cost as well as human errors. But it is not
for each enterprise. It possesses high potential for elimination of jobs which leads to creation of
challenges in terms of management of talent. As per research it has been analysed that RPA
software will lead to decline within around 230 million jobs that comprises around 9% of global
workforce. It is not easy to install thousands of bots as it is costly as well as complex. The other
drawback is lack of flexibility as it is always not feasible to make changes according to new
regulations in every bot (Is the future of robotic process automation intelligent?, 2019).
As per John Cyan, (CEO of Deutsche Bank), an avenue that will broaden artificial
intelligence in different aspects is referred to as RPA. Software robots have the ability to
communicate with information technology applications as well as carry out transactions which
can vary from operational work to HR functions. There are certain aspects associated with RPA
but on the other hand it also comprises of certain assets as well as limitations. As per John Cyan,
there is evacuation of clerical mistakes as every firm is involved in selling as well as carrying out
transactions for them. Sometimes mistakes occur by clerical staff with respect to money involved
in processes. By the usage of RPA, these errors can be eliminated (Lacity and Willcocks 2018).
Furthermore, through this emphasis can be laid on customers experience as machines carry out
operations at back-end which denotes that physical connections means person-to-person links are
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more focussed. This will lead them to customer engagement and will result in overall
enhancement of the business.
Apart from all this, there are certain limitations which exist within RPA, according to
John Cyan, logistically as well as monetarily setting up entire new system will be time
consuming. With respect to management, technical enhancements also bring in a threat which
needs strategically tactics as well as brainstorming with respect to execution of RPA (The Pros
and Cons of Robotic Process Automation, 2018). Along with this, it will elevate in terms
whether robots will be assisting humans or will be responsible for overtaking them. Cyan says,
either they serves as resources or lead. Whether it would be safe to handover machines the
confidential and vital information.
According to Yash Malge, (Senior Director of RPA, Atos North America), RPA denotes
technology which enables individuals for configuring software that integrates as well as emulates
processes along with actions that are involved by human interactions with digital systems for
execution of business processes (Robotic Process Automation: The newest take on automation,
2019). RPA is involved within automation of different repetitive tasks as robots possess the
abilities for imitating actions of human user. As per Yash, if firm is looking forward to attain
large-scale deployment by the usage of RPA, then there is need to formulate center of excellence
for building strategies for services as well as application management. Along with this, there will
be alignment with altering needs of technologies as well as processes. Through the usage of
RPA, it will allow firms to be efficient, competitive as well as productive by automation of
routine processes at larger scale (Robotic Process Automation: Critical considerations before you
start, 2019).
According to Justin Watson (Deolite UK authors), only three percent of firms have
managed for scaling to level of 50 or more than that. There is a probability to automate around
30% of tasks for maximum jobs but it do not imply that there will be 30% reduction in cost. As
per Clay Johnson (retail giant), around 500 bots have been deployed for automation to retrieve
useful data from audit documents. CIO of American Express, David Thompson has utilised RPA
for automation to cancel airline tickets as well as issue of refunds (What is RPA? A revolution in
business process automation, 2019)
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Public opinions on Robotic Process Automation (RPA).
As per Grand View Research, the RPA market is foreseen to grow by 2025 by USD 3.97
billion. Expectation is that, it will expand by 31.1% CAGR. Organisations are going through
higher competition as technologies as well as preferences are rapidly changing. It is liable for
handling repetitive as well as emphasis is on core business activities. In context of human
resources as well as financial allocation execution of RPA will lead to growth within avenues as
it will assist firms to keep their operations as lean as it can be possible (RPA Market Size Worth
$3.97 Billion by 2025 | CAGR: 31.1%, 2019). Along with this, automation of processes will lead
to long-term profitable growth.
According to John Moore, RPA has become core as it is taken as evolutionary path
within technology. Basic robotic process automation can be utilised within automation of
iterative tasks but still rules based approach yielded better results with respect to structured data
(Is the future of robotic process automation intelligent?, 2019). RPA denotes usage of NLP,
machine learning or OCR does not make systems less cut and dried as they are at present
scenario. Individuals get addicted to working environment and any change within organisational
or habitual will lead to creation of stress among them. Each individual do not possess same
enthusiasm for new learning which can be seen in their performance this leads to employee
resistance.
As per Mark Latimer, RPA market size is anticipated to reach near about USD 3.11
billion by the year 2025. While execution of new technologies, there is need to take into
consideration potential benefits as well as drawbacks in the form of selection, evaluation, bot
architecture, training of users as well as scaling up of products (Willcocks, Lacity and Craig,
2017). RPA leads to improvised compliance as data gaps among sources of information can be
eliminated as well as all the actions are implemented by robots while automation. If compliance
is crucial for an organisation than RPA will assist them to stay within line even when there are
strict regulations. RPA renders platforms for centralising organisations management of auditing,
analytics as well as bots to remotely control, monitor, and schedule as well as execute RPA
software robots. Higher level of security can be maintained as well as managed by secured
remote server control. Furthermore, there will be a obstacle with respect to navigation of
obstacles as appropriate planning will assist within management of moving of pieces. To have
entire benefits from RPA solution, partners such as Tangentia will render class lean operation
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principles to the workflow of organisation (Pros and Cons of Robotic Process Automation
Implementation, 2019). Having right partner will tilt scale either in favour or will restrain.
Conclusion
From above it can be concluded that, technology plays crucial role within enhancement
of operations of firm. Robotic process automation refers to process of usage of software with
machine learning as well as artificial intelligence for handling higher volumes, iterative
processes that is needed by humans to carry them. It renders higher benefits but along with this
there are certain drawbacks also like it will create loss of jobs for an individual. All the
perspectives must be taken into account while making use of technology so that none have to
face its adverse impacts.
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References
Books & Journals
Asatiani, A., & Penttinen, E. (2016). Turning robotic process automation into commercial
success–Case OpusCapita. Journal of Information Technology Teaching Cases. 6(2).
67-74.
Lacity, M., & Willcocks, L. P. (2018). Robotic process and cognitive automation: the next
phase. SB Publishing.
Willcocks, L., Lacity, M., & Craig, A. (2017). Robotic process automation: strategic
transformation lever for global business services?. Journal of Information Technology
Teaching Cases. 7(1). 17-28.
Online
The Pros and Cons of Robotic Process Automation. 2018. [Online]. Available through:
<http://www.roboticprocessautomation.co.in/the-pros-and-cons-of-robotic-process-
automation/>.
Robotic Process Automation: Critical considerations before you start. 2019. [Online]. Available
through: <https://atos.net/en/blog/robotic-process-automation-critical-considerations-
before-you-start>.
Robotic Process Automation: The newest take on automation. 2019. [Online]. Available
through: <https://atos.net/en/blog/robotic-process-automation-the-newest-take-on-
automation>.
Pros and Cons of Robotic Process Automation Implementation, 2019. [Online]. Available
through: <https://tangentia.com/perspectives/pros-and-cons-of-robotic-process-
automation-implementation/>.
RPA Market Size Worth $3.97 Billion by 2025 | CAGR: 31.1%. 2019. [Online]. Available
through: <https://www.grandviewresearch.com/press-release/global-robotic-process-
automation-rpa-market>.
Is the future of robotic process automation intelligent?. 2019. [Online]. Available
through:<https://searchcio.techtarget.com/opinion/Is-the-future-of-robotic-process-
automation-intelligent>.
What is RPA? A revolution in business process automation. 2019. [Online]. Available through:
<https://www.cio.com/article/3236451/what-is-rpa-robotic-process-automation-explained.html>.
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