Robotic Process Automation (RPA)

Research 1
Research
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Research 2
Task 1
Question 1
a.
Robotic process automation (RPA)
Most of the current large organizations have automated most of their operations but still, the
human aspect is still needed to operate the machines in terms of the data entered, processed
and generated. However, information management still seems to be influenced by the human
element. RPA comprises the enactment of software robots to completely automate the
computerised tasks that still have human assistance. The RPA will be responsible for the
management of all information processes in an organization such as receiving of data,
processing, secure storage and output.
Artificial intelligence (AI) will also be significant in information management. AI systems
can run through multiple information to ascertain the patterns and clusters in the data. This
will also provide new ways to search, find and manage information
b.
Correlation calculations are used in decision making to identify relationships among different
variables such as between employee job satisfaction and performance (Filzmoser and Hron,
2009). Thus, the use of correlation in business decision making helps to avoid uncertainty,
and ambiguity by making informed decision making.
Probability assessment is also important in decision making. Probability enables the
management to analyse the possibility of future events that are likely to affect the business
and helps to decide on whether to undertake a business venture or not depending on the
amount of risk (Anderson et al., 2016).

Research 3
Linear programming is used for the economic distribution of limited resources such as time,
space, etc. to multiple ventures that are competing. This technique is aimed at generating
optimal returns using the minimum possible input (Dantzig, 2010).
Queuing theory is applicable when the management is required to balance the cost of
increased capacity against the profits of increased productivity and service. For example in
the banking sector when customers are queuing, the management has to decide whether to
increase more cash desks or let few people in etc. (Ferreira et al., 2012).
c.
System approach
Management information system (MIS) involves the entire system and its performance is
determined with the reasons for its designed. It is a systematic mechanism to understand the
entire system in addition to its subsystems.
Management-oriented
The system should be made with the objectives of the organization in focus, thus the top-
down approach should be followed when designing MIS. This would ensure that the
management needs form the basis for making the MIS (Laudon and Laudon, 2016).
d.
A risk management plan can be utilised to ascertain the most appropriate action by first being
committed to the plan and assign individuals responsible for the plan. The assigned people
should be given the authority and resources to execute the plan, then collect and share
information. These individual include a risk manager who reports to the project manager. The
risk manager and the team should first determine what is to be done, availability of resources,

Research 4
specific team members responsible for each activity, timeline and then choose the best course
of action based on these factors.
Case Study
Task 2
b.
Registration of the four fitness centres – organization credibility
All fitness centres in Australia are with the requirement to adhere to the business principles
and guidance as outlined by fitness Australia. The first principle states that all fitness centres
must deliver health and exercise service with due care and skill. This requires that necessary
personnel have the appropriate professional credential and experience. Moreover,
organizations are required to exhibit devotion to staff training and continued education.
Bounce fitness faces the problem of unqualified trainers. Two of the current trainers in
Sydney and two in Brisbane not qualified in addition to one in Melbourne. All these need the
training to meet the code of conduct for the different states.
The registration of the four centres in accordance to the code of conduct of Fitness Australia
is important because it will help the organization to focus on the needs of the clients instead
of just complying with a defined set of rules. It will also act as a basis for quality assurance
business practice. As a result, the organizational credibility among customers will improve.
Thus, Bounce fitness will have to educate its trainers by catering for all the expenses incurred
for the same
Despite the significance of adhering to the code of conduct and having the organization
registered, there is the issue of Resistance from the experienced trainers in obtaining further
education. The five trainers, who are permanently employed, are unwilling to undergo further