(PDF) Robotic Process Automation

Added on - 21 Feb 2021

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Current trendsandApplications-3
Table of ContentsINTRODUCTION...........................................................................................................................1Alternative perspectives of experts on Robotic Process Automation (RPA)..............................1Public opinions on Robotic Process Automation (RPA)............................................................3Conclusion.......................................................................................................................................4References........................................................................................................................................5
INTRODUCTIONTechnology is defined as methods, devices as well as systems that are outcomes ofscientific knowledge that is being utilised for practical intent. Robotic process automationdenotes applications of technologies which allow individuals within a firm to configure systemsoftware or robots for capturing as well as interpretation of existent applications for processingtransactions, triggering responses, communication with digital systems as well as manipulationof data (Asatiani and Penttinen, 2016). This report will cover alternate perspectives with respectto technology as well as public opinions.Alternative perspectives of experts on Robotic Process Automation (RPA).As per Clint Boulton, RPA streamlines the operations of enterprise as well as minimise thecost associated. Through this, firms can automate rules-based business processes which willenable business users to spend more time on serving their customers and deliver higher value attheir work place. RPA is liable for reduction of staff cost as well as human errors. But it is notfor each enterprise. It possesses high potential for elimination of jobs which leads to creation ofchallenges in terms of management of talent. As per research it has been analysed that RPAsoftware will lead to decline within around 230 million jobs that comprises around 9% of globalworkforce. It is not easy to install thousands of bots as it is costly as well as complex. The otherdrawback is lack of flexibility as it is always not feasible to make changes according to newregulations in every bot (Is the future of robotic process automation intelligent?, 2019).As per John Cyan, (CEO of Deutsche Bank), an avenue that will broaden artificialintelligence in different aspects is referred to as RPA. Software robots have the ability tocommunicate with information technology applications as well as carry out transactions whichcan vary from operational work to HR functions. There are certain aspects associated with RPAbut on the other hand it also comprises of certain assets as well as limitations. As per John Cyan,there isevacuation of clerical mistakesas every firm is involved in selling as well as carrying outtransactions for them. Sometimes mistakes occur by clerical staff with respect to money involvedin processes. By the usage of RPA, these errors can be eliminated (Lacity and Willcocks 2018).Furthermore, through this emphasis can be laid on customers experience as machines carry outoperations at back-end which denotes that physical connections means person-to-person links are1
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