Introduction Rogers's innovation adoption model is based on the premise of the market place with a different type of consumer. The target consumers' are believed to respond differently to technology and innovation adoption. Technology adoption in the market is dependent on different aspects that may not necessarily follow certain pre-defined criteria. In this regard, the technology adoption market is very volatile and can take different dimensions of product-wise. Though most of the technological innovation adopts Roger’s model, some do not go through all these phases. Innovation adoption model discussion First, technology adoption is highly dependent on knowledge of the technological product in the market. Roger's model focused on knowledge as the starting point in the diffusion of innovation. It is from the knowledge that potential consumers' learn about the existence of the new product or service. According to Emaniet al., (2012), Roger argues that the spread of knowledge among potential consumers increases the technology adoption rate. It is at this phase ofRogers’sinnovationadoptionmodelthatorganizationsandindividualsspearheading technology development should reach out to many people through product advertisements. It is also important to note that technology users may be aware of the product and not make use of it due to other conditions such as cultural beliefs, security concerns and costs attached to the product or service. Despite these limiting factors, product adoption in the market is most likely to follow Rogers’s innovation adoption model. Next, potential consumers have been exposed to information about the new technology product or service in the market and it’s time for the con concerned organizations to employ
persuasion techniques. Since the organization is focused on bringing on board many consumers' persuasion might take different forms such as gifts which would make it possible for consumers to start using the product. Upon testing the product, potential consumers' might be attracted to the consumption of the technology (Rogers, Medina, Rivera, & Wiley, 2005). The nature of technology determines the product adoption rate in the market. If the subjected product is luxurious and is not meant to solve problems faced by the middle and lower-income earners, technologyandpersuasionmightnotaffecttechnologyadoption.In someinstanceslike technology that touches on the lives of all people regardless of the social-economic status, technology adoption is very abrupt holding some factors constant. Technologicalproductadoptionispurelybasedonconsumerdecisionsafteran organization has done enough advertisement and persuasion. The decision on the purchase of any product is solely consumers' choice which is determined by several factors such as cost, the need, and suitability of the product. Roger acknowledges that it is difficult to state in technology adoption because organizations are not able to learn the direction customers are inclined to. After consumers’ are provided with all necessary information about the product, it is upon them to make use of irrational decision capability on the consumption of the product (Rogers, Medina, Rivera, & Wiley, 2005). It is from the consumer’s irrational decision-making strategy that makes it impossible for organizations to influence the adoption rate at this stage. However, it is a common phenomenon that, adoption of the technology would follow Rogers's innovation adoption model because it is the consumer's choice to purchase the product without any organization influence. The purchase of the product is the phase that the consumer comes up with a decision to try the product for the first time. Even after consumer purchase decisions, the organization has
theresponsibilityofconvincingthebuyerthetechnologyproductisworthy.Itisthe responsibility of the innovators to provide the consumer with all finer details about the technology to increase consumer's experience with the product. With higher convincing power, the subjected firm may end up bringing onboard many product users at the early stages such as early adopters and the early majority of product adoption which in turn disrupts Rogers’s innovation adoption model (Sahin, 2006). At this point, the company has a responsibility to provide customers with the right post-sale information to build good customer relations. Figure 1: Diffusion of Innovation Theory. (2019). Retrieved 17 September 2019, from http://sphweb.bumc.bu.edu/otlt/MPH-Modules/SB/BehavioralChangeTheories/BehavioralChangeTheories4.html Conclusion Technology consumers are bound by different aspects, which makes it difficult to define which adoption model the product would take. Through the use of different techniques, product consumers can confirm if the subjected product is fulfilling customer needs. In return, the comments and feedback from friends and other consumers' may influence the adoption model the product would take. Most of the technology products would be adopted into the market through the use of Rogers's innovation adoption model but some would have different models. In this
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regard, it would be inappropriate to conclude that Rogers’s innovation adoption model would be relevant to all types of technological development in the business industry. References Emani, S., Yamin, C. K., Peters, E., Karson, A. S., Lipsitz, S. R., Wald, J. S., & Bates, D. W. (2012). Patient perceptions of a personal health record: a test of the diffusion of innovation model.Journal of medical Internet research,14(6), e150. Rogers, E. M., Medina, U. E., Rivera, M. A., & Wiley, C. J. (2005). Complex adaptive systems and the diffusion of innovations.The Innovation Journal: The Public Sector Innovation Journal,10(3), 1-26. Sahin, I. (2006). A detailed review of Rogers' diffusion of innovations theory and educational technology-relatedstudiesbasedonRogers'theory.TurkishOnlineJournalof EducationalTechnology-TOJET,5(2), 14-23.