Role Concepts in Healthcare Case Study 2022

Running Head: ROLE CONCEPTS IN HEALTHCARE
ROLE CONCEPTS IN HEALTHCARE
Name of the Student
Name of the University
Author Note:

ROLE CONCEPTS IN HEALTHCARE1
Introduction
Listening is the ability to receive any message from the speaker and interpreting the
message through the process of communication. Morozova, (2013) mentioned that listening
is the key aspect of effective communication between two persons. Without the listening skill
there are high chances of miscommunication or wrong interpretation of the actual message.
Hence, listening is an important factor for any kind of communication in the business world
and also in the personal world (Park, Reber & Chon, 2016). The study will also discuss some
important facts about listening and its importance in healthcare. It will describe the important
contents of the Julian Treasure on the topic five different ways to listen better to make the
communication effective and meaningful.
Discussion
Rational for the topic
It is important to understand the listening skill effectively for communication. As
mentioned by Julian Treasure, people are losing the ability of listening. He also mentioned
that, people use approximately sixty percent of their communication in listening however,
people are not good listeners. A common person can only retain twenty-five percent of what
they hear from others (Youtube.com, 2020). This is a general fact about the entire world of
the human being. Hence, the topic is selected for this study. This talk show will enable the
listener to understand the importance of sound which is the basic component of listening
skill. Hamouda, (2013) in this regard mentioned that, it is a physical process that provide the
user to become more focused or attentive to the subject matter of the speaker. The study also
mentioned that the average of all human being spent 45% in listening, 30% in speaking, 16%
in reading and 9% in writing. On the other hand, Aryana, & Apsari, (2018) mentioned
various purpose of enhancing the listening skills. It includes – paying attention to the

ROLE CONCEPTS IN HEALTHCARE2
message of the communication procedure, avoid distraction, gaining accuracy in
understanding the key point, critical assessment of what is being said, observe various non-
verbal communications, show concern about others, and providing encouragement to the
speaker (Dang et al., 2017). Hence, the study selected the topic mentioned by Julian Treasure
to focus on listening skill which is also a sign of positive health.
Key points
Julian Treasure started the discussion by defining the term ‘sound’ and its importance
in communication. According to him, it is a mental process of extraction. Human being use
come easy and ‘cool’ techniques to perform this activity. One of these activities is known as
pattern recognition. The other technique mentioned is differentiating. He mentioned that,
people listen to differences, people discount the sounds that tend to remain the same. One
important factor mentioned by Treasure is using filters for listening. The filters refer to the
medium that take the listener from all the sounds to the particular one that he or she want to
listen. Most of the listers are unconscious about the use of filters at the time of using it during
any kind of listening activities. He also mentioned that sound makes a person realize the
space. If a person closes eyes, he or she will be able to understand the size of the room from
the reverberation along with the bouncing vibration present in that room. Treasure also
mentioned that the technical advancement of video recording is the reason for missing
listening skills. Along with this, the noisy audio and visual cacophony of the outer world is
also stealing the ability of effective listening from human being. People become impatient
and forgot the procedure oration. Treasure addressed communication as an artistic procedure
with personal broadcasting. Hence, losing the listening ability is a crucial problem as it is the
basic step for accessing understanding. Finally, Treasure introduces the five tools to enhance
the listening skill that includes – silence, the mixer, savoring, listening positions, and
acronym. Remaining silent for 3 minutes daily is an effective exercise for listening skill.