Unit 12 Hospitality Industry in Travel Tourism Assignment
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Added on 2020-02-12
Unit 12 Hospitality Industry in Travel Tourism Assignment
Added on 2020-02-12
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HOSPITALITYPROVISION1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Role of hospitality industry within travel and tourism sector................................................3TASK 2............................................................................................................................................52.1 Analysis the implication of integration to hospitality industry.............................................52.2 How integration affect to hospitality business.......................................................................7TASK 3............................................................................................................................................83.1 Develop a rational for the chosen market with justification to make decisions to targetmarket..........................................................................................................................................83.2 Develop a plan with operational requirement of business to attract customer at workplace...................................................................................................................................................10CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................152
INTRODUCTIONHospitality sector is one of the important industries in tertiary businesses. They are alsoknown as service industry that frames more services to satisfy customer requirement and needs.These types of organisation encourages to other enterprise because it increase growth of thenation (de Carvalho, Bartholo and Duarte, 2016). Thus, different other business can easilyenhance their operations such as promote to travelling and local companies. Now a days, mainlyhospitality industry booming to travelling sector enterprise. In today’s time it is the big source togenerate more revenue and profits from different activities. In this context, present report isbased on Hilton hotel which is one of the biggest hospitality industries in London, UK. For gaining insight knowledge of the company, present report covers role of cited firm withtravel and tourism sector. Furthermore, it demonstrate interrelationship between hospitalityindustry and travelling business. Moreover, it includes impact of integration on the chosenbusiness. In addition to this, it develop plan for hospitality industry which requires operationalelements for human resource allocation. TASK 11.1 Role of hospitality industry within travel and tourism sectorTourism is refers as travelling by person for their common purpose such as business, meeting,recreation and leisure. In different field, it is differing from person to person and their purpose aswell (de la Peña, Núñez-Serrano and Velázquez, 2016). To promote travelling business, Hiltonhotel requires make sure that all tourist are feeling comfortable and enjoying from the companyservices. In this aspect, accommodation facilities, food and beverages activities of the chosenenterprise. There are different types of roles which play by hospitality industries for travelbusiness. They are as follows:Provide health and hygiene foodHilton hotel has very important role is to provide healthy and hygiene food to customer.It will create loyalty towards customer so that the business can easily encourage to them topurchase services from the business (Mohanty and Mohanty, 2014). When the hotel providingeffective services, travel and tourism business can easily get new customer. This is because, itmake profitability for increase profitability and results. In addition to this, the chosenorganisation can easily get potential customer. 3
Promote good workIn order to promote travel and tourism business, Hilton hotel has another role to offereffective goods and services. In this aspect, the company can easily create profitability andpositive results. There are various elements in which travel and tourism business can easily maketheir positive results. Thus, the cited firm need to make their good work so that customer baseeasily enhance for deliver effective services (Chan, Chan and Hsu, 2016). Enhance training and development program for employeeHilton hotel has another role is to provide proper training and development programsthrough they can easily increase skills and knowledge. This is because; increasing knowledgeand skills assist to get proper attention towards customer. With the help of employee, theorganisation can easily deliver effective services to customer. As results, travel and tourismsector enterprise can also promote their products and services to grow country profits andrevenue. Provide proper services to each customerHospitality business has another role is to make effective functions and operations toprovide services to each customer. This is because, when they are providing proper services tocustomer. It will encourage to customer to use again and again travel services at workplace. Withthe help of proper services, it also gives opportunity to travel business to increase theiroperations in different areas of the world. It makes effective results within the nation toencourage to people to use their services at workplace (Sloan, Legrand and Simons-Kaufmann,2014). Thus, it can be stated that travel and tourism business and hospitality industry hasinterrelationship. With the help of different travel agencies, hotel can attract customer easily. Inorder to make attention, Hilton hotel comprises their activities to fulfil customer demand andrequirement. In this way, both enterprises give their participation towards business goals andobjectives. Different types of employee give their effective participation to accomplish goals andobjectives (Mohanty and Mohanty, 2014). They have to treat same and proper way to customerso that it makes positive impact on customer. There are various customers who are purchaseservices regularly so that British airway can make effective results and performances atworkplace. 4
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