Operational Management and Decision Making

This assignment delves into the complexities of operational management and decision-making. It examines various internal factors like leadership styles, employee skills, and organizational structure that impact operational efficiency. Furthermore, it analyzes external factors such as financial policies, market trends, and customer relationships that shape the business environment. The document concludes by emphasizing the importance of effective leadership and management strategies in achieving desired organizational outcomes.

Management and Operation

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TASK 1
P1 Associate dissimilar parts and features of a leader and a manager with special reference to
the chosen organisation.
A manager focuses on monitoring and coherence with the organisation. Manager has
the control on organisation structure and directs the employee towards goals. The manager
go through the issues which shall be resolved, and adopts the effective ways controubites to
acheive organisations better results. Leadership is efforts to direct the employees to meet their
task.He has to be efficient and responsible at every level. A manager may not be genius but
he shall be hard working, practical, intelegent and significant.
Additional beginning of leadership, though, attaches nearly mystical beliefs to what a
pacesetter is and assumes that solely nice folks square measure warrant the drama of power
and politics. Leadership may be a certifiable within it an excellent, .A person should build
up management of his or her own as a precondition for dominant others. These Associate in
nursing anticipation of leadership differences suddenly with the normal, practical, and
nonetheless vital concept that leadership is de facto manages work done by people.
Often the roles of managers and leaders square measure thoughts are interchangeable,
however there is a distinction among the square measure functions performed by the
managers and leaders so as to induce organisations staff work.
Task of director is to design and layout work according to objective through which
company can achieve aim and goal. Along with this they are provided with the responsibily
of communicating objective of firm to employees of organisation. They also organise various
in order to provide encouragement for realising importance of organisational vision for them.

M1 Examine and distinguish amid the part of a leader and purpose of a manager.
Roles and responsibilities of manager in an organisation are following:
Designing: Role of manager is essential in Mark and Spencer, in order to frame objectives to
achieve objective. They also implement strategies to maximise revenue and sales of
company. In order to improve contributions and production of company various
strategies are involved at various level. Duty of leader is equally important. All the
rules and policies that are set by manager of organisation is set by him. They also work
in order to achieve target for firm.
Formulating: Director of Marks and spencer implements various plans in order tro maximise
utilisation of materials effectively. This is neccessary to reach objective. Leader of firm
is also doing the same. They distribute responsibilities among team, due to which
effective results are generated.
Planning: Planning is done by manager of organisation. In Marks and spencer, all the orders
are provided by manager about the taks. Leader manages all the taem and team
mamber, als provides various responsibilities according to the capability of candidate.
Proper guidelines are also provided by him in order to maintain effectiveness of work.
Staffing: Another important responsibilities of manager, in oprder to achieve objective
talented and qualified employees are need of organisation. Marks and spencer selects
employees on the basis of various factors. Such as experience, qualification and skills.
On the basis of that responsibilities are assigned to them. After requirement of
candidates, various motivating activities are organised by leader. They also organise
various activirties in oredr vto enhance capabilities of worker.
Regulating: All the activities of Marks and spencer are coordinated by manager in order to
maintain quality of results. Various units of firm like finance, development and
marketing participates into this. It helps to maintain quality and bring it at the top by
maintaing brand value. During all these process rtole of manager is very effective. All
the coordination and communicational ac;tivities of employees are observed by him.

Controlling: Process of controlling is use to monitor all the processes that are organised by
manager into Marks and spencer. On the basis of their performance necessary cahnges
are implemented. Leader also participates in this activity. They also try to maintain
quality by providing proper guidlines.
D1 Critical evaluation of various leadership models.
Trait Theory- This leadership model deals with the various suuestions that are provided by
different leaders by considering traits in order to make them efficient. One of the oldest
theories concerning leadership suggests that leaders have bound traits that build them
effective. Through this attributes organisation is able to hold various characteristics such as
improvement, unity, determination, affinity and aplomb. Along with this various other
qualities are also availabile. It helps to analyse nature and behaviour of employees.
Behavioural Theory- Through behavioural model, qualities of employees are not
consiederd. With this style, behavious can be choosen in order to increase interaction. For
this sevseral policies are also implemented by World Health Organization. According to
them participation of employees are equally important in decision making activities, along
with this their choice are also vary important. It helps to select behavious according to the
need of business.
Contingency Model- This leadership model does not supports any partoicular model. For
each state different strategies should be applied. Instead, you decide on your vogue supported
the requirements of your staff, the character of the matter or the kinds of tasks you would like
to succeed in goals. for instance, once you would like everyone pull along, you would
possibly take a a lot of democratic approach, whereas you'll select associate autocratic vogue
once you build powerful choices and cannot afford to influence controversy among
employees abouty their prospective.
Potential and Impact Model- In order to drive something supply of power is essential.
Similarly, if you need to drive and organisation power of skilled employee is required. It can
affect who is coming higher themes. If employee is at the position of manager, they are
haveing power of requiting or terminating. According to this leadership approach employees
need to take straight forward for manager. Employ comply with wages and organisation
comply with task. Employees are having power if they are provided with flexibility.
Therefore power of leader and manager are considerably important in an organisation.

TASK 2
P2 Responsibilities of leader and functionality of manager.
People usually consider this nature and approach for subordinates. Through this
measure subordiantes are able to draw strength and able to motivate remaining employees to.
It helps to make a posirtive impact on staff. Personal appeal tends to result from effective
leadership and also the qualities that modify effective leadership. Personal appeal is by itself
no guarantee of effective administrator, along with the ability of administrating. Personal
appeal depends on capability on individual not on the efficiency of administration.
Seversl folks square measure developed additional commonlyfor administrating
alternative. Maximum of the employees do not ask for to be a frontrunner, however more
folks square measure can direct a method and other under the same state of affairs and
alternatives that can be noticed. Employees that are willing to be frontrunner will learn
administrative skills. Administration isn't an absolute converse for rich or qualified.
Administration could be considered as a region of non-public sentiments or basic cognitive
process powerfully in an exceedingly cause or aim, no matter it's. Leadership typically
involves folks, after some stages it can be implemented without causing dangerous issues.
Society need to maintain employees exclusiveness. As companies are no facing any issues
related to employees conflicts, so that is helps to maintain unity. If someone is peacemaker,
they are able to run any selected reason in order to enhance features of administrator. Such as
connivancing power, personal appeal, along with this it need to develop skill in order to
achieve expertise in their role. The strart also surprised as the moderate was one of the best.
Aministration consists of vrious designes. Few of them are latest, that can be
considere truely sure as shooting things and not right from others. Few of them will consider
completely different approach according to situation. Flexibility can be associate degree
progressively important facet of leadership, as a result of the globe is progressively
complicated and dynamic. Ability stems from sound judgement that successively stems
through sensitive cover and emotional capability. All these strengths cannot be considered as
much effective in order to provide health awareness along with other skills and process.
Effective leaders have good understanding asbout relationship. They have completely
massive and sophisticated structure in order to handle them. Through this way associative
degree such as internal triangle, or external triangle or both. In order to explain this

significantly. For this huge relationship management structure is implemented. Along with
this various concepts and theories are also implemented.
P3 Various models and theories of leadership
Leadrership style consists of various structures and methods in oredr to impelment all
the logics effectively. These styles contains various formats such as diagrametic and flow
chart. Various other engineering and mechanica;l models are also associated with this. They
all are interrelated with each other i norder to control movement of different component.
Some time is also implements various measurable and calculative approaches in oredr to
achieve effective results. Through this way effectiveness of leadership skills can be
measured.
Leadership methodlogy is the method of making different thoughts and controlling
the behaviour of the person. Different values are the base for making different strategies,
plans and decisions. The supervisor model can be affected by different factors like universal
truth, natural justice etc.
The supervisor vogue could be an additional slender and specific class than models or
philosophies. Indeed several leadership designs area unit contained among supervisor theory
as parts of the theory. Natural behaviour could be one of the method of mode. The purpose of
supervisor be the factor by which supervisor vogue may be affected. Temperament of the
leader is the factor by which head of the team may be dettermined. The leader leads its
followers during temperament condition of the team members.
M2 Measure weaknesses and strengths of business environment.
Keen commercial, director involves various activities in order to enrage
communicating skills. Under the geographical point, modimg of advence communicating
techniques can be impemented along with their messages. Real correspondents provides
various education programs are introduced for workers. Along with this separate structure of
refrences are provided with their mails consequently. Various endorse can be implemented
except words such as slogans, jagrons and expressions. Along with this various queries and
douts are also considered in order to improve understanding.

TASK 3
P4 Roles and characteristics of leader manager
Operations managers square measure chargeable for monitoring actions which square
measure different portions of the assembly of products and services. The responsibility of
handling different methods, activities, operational policies, performance etc. Are handled by
the manager. Main role of operational manager is to interact with other managers in areas like
accounting, finanace etc.
Different responsibilities of operations managers'are defined as follows:
Human resource management – The work of the organisation employees is to support and
provide the best services to the customer with loyalty. Organisation has considered its
employees as the main assests which helps them to achieve their targets..
Asset management – Operation manager has to ensure that all the resources and assests of
the company are properly managed or not.
Cost management – The customers are delivered with the prices of manufacturing
merchandise which are associated with the prices of feat resources. The non-public sector
organisation, the compettitve edge is offered by the economical authority. It is very difficult
for non-profit organisation to manage the prices of different products.
P5 Importance of operation management in achieving business targets
Folks strongly believes that operation management is very important in developing
the business. Key idea tells the actual philosophy that the producing business has to give
more attention on the additional variety of methods ranging from getting the raw materials
until the products area unit sold-out and conjointly in several cases when sales help was
conjointly was thought-about therefore making the idea that the operations management is
vital to producing business. The service organisation requires different strategies to
understand the customers. The client must be given regular feedbacks on the bservice of the
products. This helps the roducing industry to manage operations of the sercie industry.
Therefore, it is very important for the company to manage the functioning of both service as
well as producing industries. The organisation has to ensure that customers needs and
demands are fulfilled within time when the cooperation launches new product or service. This

can be a really vital method and therefore the selling team plays an important role in
managing the desires of the customers and the method to satisfy their demands. The clients
information is collected by selling team in order to make effecient plans for making different
goods.
M3 Evaluate however leaders and managers will improve efficiencies of operational
management.
Truthfulness of operational manger- Operationnal leadrers make interaction with
operational workers as it knows that they are important assest of the organisation. however
paying attention to scattered workers World Health Organization are a part of an equivalent
team.
Accuracy is promised by operat ional manger- The input and output of resources are
managed by master and commander therefore, manager is outlined. In order to make
competitive business environment, the professional people reduces the cost of the items so
that they are perfect to sell in the market.
Quality is focused by Operations Manager- The main aim on the increasing the
quality has developed in order to making sure prices during supply. instead of this a provider
that features the omission of fifty with given components, an efficient supervisor would
possibly went along with a provider World Health Organization charges slightly a lot of
however features a lesser omission to make sure the product period.
Chain Management is effectively offered by operational leaders- The Supply chain
manage ment is responsible for the success of an organisation. Supervisors leaders at
intervals a company are operating to style and offer different methods which increases the
productivity, reduces challenges and risk and properly gives response to the changing needs
and demands.
D2 Assessment of different applications of operational management
Leaders are effecient at supply chain management and they are responsible for
providing the successful functioning of the organisation. Supervisors at intervals a company
are operating to style and offer different methods which increases the productivity, reduces
challenges and risk and properly gives response to the changing needs and demands.

TASK 4
P6 Different factors that affect the operational management and decision making process
Organizational Direction
The leadership responsibility is considered as complex business issue. The design structure of
the company is directly influenced by your leadership style and management style. Cultural
suggestions can be measured from family relationships, positive and negative behaviour of
the surroungings and communication skills. The organisation clearly states the vision and
mission statements and structural design. This square measure progressive thoughts and offer
different market for organisat6ion selections and other events.
Various internal methods
Other internal factor is positive attitude and skills of the employees. Healthy,
inspirational and dedicated staff members are gives better performance than than unskilled
and demotivated employees. Business effectiveness is directly influenced by your
relationships that exists inside and between different section of the organisation. Workers of
the company perform better and discovers new ideas when performance is seen from
geographical point of view.
M4 Analysis of different factors that affects the business environment
VALUE SYSTEM: Value system defines business rules and working environment. In
another words, it can be said that, the company has developed different rules and regulation
whioch every employees has to follow.
MISSIONS AND OBJECTIVES: These statements helps to control different startegies, rules
and priorities of the markert.
FINANCAL FACTOR: Different financial policies like payment strategies, income design
directly impacts on the productivity of the organisation.
INTERNAL RELATIONSHIP: Internal relationship affects the well going activities of the
business. Another factor that directly affect it is quantity of help which was enjoyed by
management from its customers.

Conclusion
This report concludes that organisation will get desired results if leadership and management
styles are appplied in proper manner. This study is giving prior concern to the management
theories. This management theory includes up to date theory which gives more attention to
the modifications which take place in the firm. At this time, the leaders do hard work for
removing the obsatcles. Alternative theory are discussed within this study, which measures
the activities that include different varieties of leadership theories.