Role of E-commerce as an Emerging Practice for Modern Businesses: A Study on ASDA
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This study examines the significant role of E-commerce as an emerging practice in modern businesses and its overall effect on productivity, with a focus on ASDA. It aims to understand the concept of E-commerce, study its role in improving productivity, and examine challenges faced by ASDA in its absence.
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Table of Contents ABSTRACT....................................................................................................................................4 LIST OF FIGURES.........................................................................................................................5 CHAPTER 1: INTRODUCTION....................................................................................................6 Overview of the topic..................................................................................................................6 Overview of the organisation.......................................................................................................6 Problem statement.......................................................................................................................6 Research aim................................................................................................................................7 Research objectives.....................................................................................................................7 Research questions.......................................................................................................................7 Research rationale........................................................................................................................7 LITERATURE REVIEW................................................................................................................8 The conceptual framework of emerging practices for modern business in context of UK retail industry........................................................................................................................................8 The types of emerging practices implemented by Asda within their workplace for improving their productivity.........................................................................................................................8 The role played by the emerging modern practices within the working space of Asda..............9 The challenges which were faced by Asda in absence of emerging modern business practices within their organisation............................................................................................................10 RESEARCH METHODOLOGY..................................................................................................11 DATA ANALYSIS AND FINDING............................................................................................13 Frequency distribution table......................................................................................................13 CONCLUSION..............................................................................................................................22 REFERENCES..............................................................................................................................25 APPENDIX....................................................................................................................................27 Questionnaire.............................................................................................................................27 2
ABSTRACT The main idea of conducting this present study is to examine the significant role of E- commerce as an emerging practice in the modern businesses and its overall effect on the productivity of the business. The researcher also fulfils the following objectives which are defined as to understand the understanding about the concept of E-commerce considered as an emerging practice, to study the role of E-commerce and in determining the challenges faced by the company in the absence of E-commerce. The researcher has selected primary method for carrying put the particular research in an effective and efficient manner with the help of doing survey and questionnaire. 3
LIST OF FIGURES Figure 1: Emerging practices plays a vital role for the modern business......................................14 Figure 2: Impact the productivity in positive way.........................................................................15 Figure 3: Types of emerging practices..........................................................................................16 Figure 4: Role of emerging practices for organisation..................................................................17 Figure 5: Benefit acquired by adopting emerging practices in their modern business operation..18 Figure 6: Challenges faced in absence of emerging practices in modern business.......................19 Figure 7: Practices help in improving their productivity and managing their business in better manner...........................................................................................................................................20 4
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CHAPTER 1: INTRODUCTION Overview of the topic E-commerce is considered as the method which is used for buying and selling of goods and services taking the mediator of internet. This is associated with the use of internet, computer, laptops or mobiles. E-commerce is referred as different online activities which involved usage of internet in order to buy and sell different product or services. In the context of UK retailer, this is examined that e-commerce is regarded as the boon for the business as this helps the business to reach out to maximum number of customers(Mir-Bernal, Guercini and Sádaba, 2018). Using e- commerce,theretailindustrycanincreaseorganisationalperformanceandmanagetheir competition with different rivals. There are various technologies which are being used by the retail industry in order to align with e-commerce practices and this would lead the company to acquire success and reach out to potential customers (Yan, Tran-Danh and Hong, 2019). The current research report is based on analysing emerging practices related with e-commerce and this is associated with modern businesses. On the other hand, the report would also provide information in terms of challenges that could be faced by UK retail industry in terms of absence of effective e-commerce strategies. Overview of the organisation The organisation taken for the current research is ASDA which is a British supermarket headquarter in Leeds, England. The company was founded in the year of 1949 in which the company is having their existence in 633 locations. The company is associated with providing huge options of grocery to their customers which helps the organisation to reach out to their customers in easy manner. ASDA is one of the largest food retailer in the UK in which the company is selling verity of merchandise including food and apparel. The company is providing e-commerce facilities to their customers so that to reach out to potential customers in order to deal with market competition. Problem statement The identified problem for the current research is that in the current time every business is having online market presence which creates higher market competition. In this manner this has been analysed that organisations are needed to develop such measures so that they stand unique into the market and acquire prominent success as well(Agag, 2019). This can be said that 5
market analysis is needed so that the organisation would develop separate edge into the market and establishes proper market image. Research aim To analyse the role of E-commerce as an emerging practice for modern businesses and its impact on productivity: A study on ASDA Research objectives ï‚·To develop basic understanding regarding the E-commerce as an emerging practice in context with the UK retail industry ï‚·To determine the role of E-commerce as an emerging practice in improving productivity of the ASDA ï‚·To examine the challenges that would be faced by ASDA in the absence of effective E- commerce as an emerging practice Research questions ï‚·Explain about the basic understanding regarding the E-commerce as an emerging practice in context with the UK retail industry? ï‚·What is the role of E-commerce as an emerging practice in improving productivity of the ASDA? ï‚·What are the challenges that would be faced by ASDA in the absence of effective E- commerce as an emerging practice? Research rationale The rationale behind the current research is that the current research will increase understanding of the researcher in terms of e-commerce and its usage within the organisation in terms of reaching out to maximum number of customers(Koponen and Rytsy, 2020). The current report is also aimed at meeting dual objectives within researcher such as personal and professional. In terms of professional context, the current research report will develop different edge within the research so that researcher would be able to conduct future researches in more appropriate manner(dos Santos and et. al., 2017). On the other hand, in terms of personal perspective the current research would assist the researcher in enhancing different skills such as communication skills, analytical skills and presentation skills. Using such skills, the researcher would be able to manage different working in the future 6
LITERATURE REVIEW The conceptual framework of emerging practices for modern business in context of UK retail industry According to the view ofBell (2018)emerging trends refers as the changes which has been designed for bringing new innovativeness as well as ideas in the business for achieving high growth and success in today's competitive corporate market. These types of emerging trends whichhavebeenemendedthewaydoingbusinessaswellashelpinimprovingthe organisational culture. The emerging practices makes important for the business to focus on bringing new technology in their business operations that helped their workers to perform their job more effectively as well as offer better products and service to their potential customers. By grabbing many emerging trends in the business company can many benefits as well as gain more success(Jamali, Samara and Hossary, 2019). It helps in increasing the efficiency at the job as emerging technology helps employees to perform their job effectively which increase their efficiency at their job. It saves cost and time of the company. Use of trending technology in the business operations help company to produce their products and service faster and limited cost. As per the view ofCarpenter and Luciano (2021)emerging practices are some new ideas and innovations in the business that helps them to make their business operations smoother as well as help company to gain competitive advantage. There are many new technologies which can be used by the company to make their business operations more effective and efficient. It may help company to increase their productivity as well as gain higher value in their business. It also helps company to gain more employee engagement as well as retention in their business for the longer period of time. It helps company to achieve their goals and objectives in a successful and effective manner. The types of emerging practices implemented by Asda within their workplace for improving their productivity As per the view ofAbd Majid and Sharil (2020)there are many types of emerging practices that are implemented by the company in their workplace that help them to improve their productivity and profitability. Some of them are described below: Network marketing- It is most emerging trends for the business. It is mainly a medium of marketing which is used by the company in order to expand their sales. They can also use it to deal with different distributors for pushing out their products(Leroy and Nguyen, 2019). 7
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Franchising-It is used describe as an arrangement where the company (franchisor) grants or licenses some authorities and rights to another company (franchisee). Digital economy-It is also a most emerging trend that defined as an economy that focuses on using digital technologies that are based on digital and computing technologies. E-commerce– This emerging trends means selling and buying products and service through internet(Maama and Appiah, 2019). It helps company to reach all over the world more easily in order to provide their products and services. Aggregator- It is a website or application that are used to amalgamated homogeneous or content from the internet. It makes easier for the end consumer for navigating as well as finding the required information from the web. The role played by the emerging modern practices within the working space of Asda In the opinion ofPalumbo (2020)it has been analysed that the emerging modern practices play very important role in enhancing the business performance and productivity within the workplace of company. The role play by the emerging modern practices within the work place of the company are described below: Creatingmoreeffectiveprocess-Emergingmodernpracticesinvolvedvarious advanced and digital technology that create effective process in the workplace. This effective process help company to produce their products and service more effectively. Cost effective research and development- Emerging technologies help company to create more effective as well as less costly research and development processes in their workplace(Kumar, 2020). New technologies like quantum computing, photonic computing and many more allow companies to identify the new ways to research and break down information and other business processes. Expanding market share-Through emerging trends help company to research more about their target market as well as offer more effective product and service to them. This leads increase in market share as well as gain competitive advantage. Creating more value-Emerging modern practices help company to create more value for their business. By using new technology, company can understand their target customers’ needs and wants and produce their products according to them. It leads more customer satisfaction and value in the business(Chaudhary, 2019). 8
The challenges which were faced by Asda in absence of emerging modern business practices within their organisation According to the view ofBüyüközkan and Göçer (2018)emerging modern business practices are important for the company as it helps them to operate their business more effectively and gain various advantages in the business. Its absence in the business creates many challenges for the company. Some of the challenges are described below: Lessproductivity-Emergingmodernpracticesbringsnewtechnologythathelp employees to perform their job in better manner. But its absence in the business many affects their productivity and they are able to perform their job more effectively. Lack of competitive edge-Today's competitive environment is very stiff and use of emerging modern practices are important for the company to achieve competitive advantage (Chege and Wang, 2020). In the absence of emerging modern business practices within the organisation may leads lack of competitive advantage where the company has to face strong competition in market. More operational cost-Implementation of new and trending technology help company to make their operations smoother and effective as well as decrease their operational cost. When the company is lacked to implement these technologies in their business may increase their operational cost and decrease their profitability. Inefficiency in gaining market growth and success- Today's market is more demanding and seek more trending and innovative products and services. Emerging modern business practices help company to fulfil their demands(Rosa, Sassanelli and Terzi, 2019). But its absence may create problem for the company due which they found inefficiency in gaining growth and success in the market. 9
RESEARCH METHODOLOGY It is the systematic process that identify, gather and analyse the information for the study. Using this part right kind of data for the study is being used to attain aim and objective in accurate manner(Joseph, Skibsted and Cizer, 2019). The validity and reliability of the research also depend upon the kind of data used in the investigation. Research methodology is divided into sub parts which are discussed below: Research philosophy:It is the set of belief used to describe the phenomenon through which data for the study would be gathered and analysed. There are three kinds of research philosophy that are positivism, interpretivism and realism(Harrison, 2020). As per the current investigation researcher has opted for positivism research philosophy. The main benefit to use this is objective data is used to understand the social world. This quantitative data also helps in analysing the pattern and trend in the society. Research approach:This is the second stage in which hypothesis or theories of the investigation is being tested. They are being evaluated to address the research problem in significant manner.research approach is classified into two parts that are inductive and deductive(Maxwell, 2019). In the current investigation, investigator has opted for deductive research approach. The reason is that quantitative data in numerical manner is used to address the problem. That also identify the true and valid result for the investigation. Research strategy:Research strategy is a step by step procedure that identify the direction for gathering idea and thoughts of the researcher. Using this strategy right and appropriate data for study is being accumulated for the study(Stanley, Wilson and Milfont, 2021). There are different kind of research strategy that are survey, experimental research, case study, grounded theory and many more. In the present investigation, investigator has selected survey research strategy. The reason is that using survey numerical data is being collected easily. It is also a cost saver and time saver approach. As data can be gathered from pool of applicant in single go. Research choice:Quantitative, qualitative and mixed are the three research method through which data can be collected and analysed for the study. Using the research method investigator get to know the type of data need to be gathered for the study. In the present research report, examiner has chosen quantitative research method(Haardörfer, 2019).This is because it helps in accumulating numerical data for the study. Data is in numbers, figure and values that helps in carrying the investigation in valuable manner. 10
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Time horizon:It is the timeframework that helpsin knowing thepoint at which information need to be extracted. Cross sectional and longitudinal are the two-time horizon. According to the current investigation, investigator has chosen cross sectional. This is because it gathered data for the one time as well as in shorter duration(Basta, Serror and Marzouk, 2020). Data collection:There are two source through which data for the study is being collected that are primary and secondary data. According to the existing investigation, investigator has opted primary data collection source(Kintigh, 2022). This is because it helps in gathering fresh data for the study. First-hand information is being accumulated which is directly collected by the researcher. The source for collecting primary data for the study is questionnaire. Through questionnaire real time information is being extracted for the study. Data analysis:Data analysis is the method which evaluate, analyse and inspect data for the study. This is the technique through which raw data is inspected to gather useful information. As per the research the data analysis technique which is used to inspect the numerical information is frequency distribution method. using this quantitative data is represented in table and graphs (Bruce, Pope and Stanistreet, 2018). Sampling:Sampling is the method that helps in taking out sample for the study. Probability and non-probability are the two sampling technique. In the current study, investigator has opted for probability sampling method(Williams, Earls and Hecht, 2021). The reason is that it helps in selecting applicants in fair and rational manner. simple random sampling is used so that every participant get chance of being selected. The sample size is 30 employee of Asda. Research ethics:Research ethics is the set of principles and values which are followed while gathering data. These are followed so that data is obtained in ethical manner as well as vicious conduct can be minimised. Some of the ethics which is followed in the current investigationisInformedconsentform,honesty,flexibility,openness, andconfidentiality (Marks, Kelley and Galbraith, 2022). 11
DATA ANALYSIS AND FINDING Frequency distribution table Q1) As per your opinion does emerging practices plays a vital role for the modern business? Frequency a)Yes22 b)No6 c)Maybe4 Q2) As per your perspective, does emerging practices impact the productivity in positive manner in recent modern time? Frequency a)Yes25 b)No5 Q3) What are some types of emerging practices adopted by Asda in order to improve their productivity? Frequency a)Network marketing8 b)Franchising7 c)Digital economy5 d)E-commerce4 e)Aggregator6 Q4) As per your opinion, what is the role of emerging practices for organisation in current modern time? Frequency a)Cresting more effective process12 b)Cost effective research and development7 c)Expanding market share6 d)Creating more value5 Q5) As per your knowledge, what is the major benefit acquired by Asda by adopting emerging practices in their modern business operation? Frequency a)Efficiency at job9 b)Save time and cost6 c)Higher productivity8 d)More high value7 12
Q6) What are the challenges faced by Asda in absence of emerging practices in modern business? Frequency a)Less productivity5 b)Lack of competitive edge10 c)More operational cost6 d)Inefficiency in gaining market growth and success9 Q7) As per your experience, does all these practices help the Asda in improving their productivity and managing their business in better manner in recent dynamic time? Frequency a)Yes23 b)No4 c)Maybe3 Data presentation Q1) As per your opinion does emerging practices plays a vital role for the modern business? Frequency a)Yes22 b)No6 c)Maybe4 13
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Figure1:Emerging practices plays a vital role for the modern business Interpretation:From the above graph it is being interpreted that out of 30 manager of ASDA 22 is of the view that emerging practices plays very crucial role in modern business operation and functioning.With the use of the practices companies gain market success as well as grow their organisation in boarder way. The business framework transfers with the adoption of emerging practices. 6 is of the viewpoint that it does not helps the business in modern time because the whole working changes which impact the cost. Rest of the 4 manager answer maybe they play a vital role but they are not aware of that. Q2) As per your perspective, does emerging practices impact the productivity in positive manner in recent modern time? Frequency a)Yes25 b)No5 14
Figure2:Impact the productivity in positive way Interpretation:With the assemble information using questionnaire it is analysed that adoption of emerging practices largely impact the productivity of the organisation in positive way. Out of the total participants 25 says yes as the productivity level of the company increases. The stress and pressure of work reduce among the employee which impact the production in significant way.Remaining 5 is of the view that does not impact the productivity of the business in positive manner as it creates pressure on the employee to learn new practices. Q3) What are some types of emerging practices adopted by Asda in order to improve their productivity? Frequency a)Network marketing8 b)Franchising7 c)Digital economy5 d)E-commerce4 e)Aggregator6 15
Figure3:Types of emerging practices Interpretation:With the assemble tabular and graphical information it is analysed that out of 30 managers 8 says that the type of emerging practice adopted by Asda to improve productivity is Network marketing. Using this product and services of the business is promoted through online mode. Another 7 says franchising where to gain market share company provide franchise of their brand to third person. 5 answers that digital economy is the type where exchange of money is taken using net banking or technology. Another 4 said that ecommerce is the best way where goods are being transmitted in digital way. Remaining 6 voted for aggregator. Q4) As per your opinion, what is the role of emerging practices for organisation in current modern time? Frequency a)Cresting more effective process12 b)Cost effective research and development7 c)Expanding market share6 d)Creating more value5 16
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Figure4:Role of emerging practices for organisation Interpretation:According to the present gather data it is being inspected that 12 out of 30 manager voted that the major role which is played by emerging practice is creating more effective process so that business operation can be done in flexible and easiest way. With the use of technology and network the business process is made easier. 7 says that the use practices make the research and development process more cost effective. As the cost of production and development reduces. 6 answer that it expands the market share of the company as company is able to gain competitive edge and attract pool of stakeholder toward their brand. Rest 5 says it create more value of the company. Q5) As per your knowledge, what is the major benefit acquired by Asda by adopting emerging practices in their modern business operation? Frequency a)Efficiency at job9 b)Save time and cost6 c)Higher productivity8 d)More high value7 17
Figure5:Benefit acquired by adopting emerging practices in their modern business operation Interpretation:From the above table and graph it is being analysed that majority of 9 respondent says that the main advantage which is received by the company after the use of emerging practices is efficiency in job of the worker. Employee feel more motivated and carry out their job in effective manner. 8 say higher productivity is seen in the company. 7 is high value was crated which impact the image of the company in positive manner. rest6 say the cost and time is being reduced with the emerging praises. Q6) What are the challenges faced by Asda in absence of emerging practices in modern business? Frequency a)Less productivity5 b)Lack of competitive edge10 c)More operational cost6 d)Inefficiency in gaining market growth and success9 18
Figure6: Challenges faced in absence of emerging practices in modern business Interpretation:With the accumulated piece of data it is analysed that one of the major challenge which is faced by the company in modern time when emerging practices was not implemented is lack of competitive edge. Company is not able to gain advantage from the rivalry which impact their image in the market. 9 answer that inefficiency to gain market growth and success was the another problem that is face as company is not able to deal with their problem. 6 says the operational cost to manufacture or produce goods and service was high which impact their profit margin. Remaining 5 says less productivity was seen in the company. Q7) As per your experience, does all these practices help the Asda in improving their productivity and managing their business in better manner in recent dynamic time? Frequency a)Yes23 b)No4 c)Maybe3 19
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Figure7:Practices help in improving their productivity and managing their business in better manner Interpretaion:As per the above tabel and graph it is being anlysed that out of 30 manager 23 is of the view that yes emerging pratices largely improves the productivity as well as helps the businessto manage their opertaion and function in significant manner.4 says it doesnot impact the productivity and helps in managing the business. Rest 3 say maybe it impact by a nuutral imapct was seen in the productivity and business management. 20
CONCLUSION From the above collected data it is being analysed that adopting emerging practices within the business in one of the important aspect in modern business. This is because it helps the company to increase their productivity in significant way. It is also being analysed that all these practices help the company to manage their business operation and function in sound manner. With the use of emerging trend various innovation and creativity is being bring within the business. These helps in gaining high growth as well as helps in attaining growth. Emerging practices has changed the business operation of the company and helps them to attain competitive advantage out of it. The organizational culture is being improved with the assistance of innovative practices. Higher productivity and performance is also being able to receive with the help of practices. With the help of emerging technology employees are able to perform their job in effective and efficient manner. Use of trending technology help the company to produce their goods and services in limited cost as well as in faster way. It is also find out that in Amazon networking marketing as one of the practice in modern business where they use digital network to increase their sale. In this they deal with the various distributor to expand their sale. Another trend that they acquire is using aggregator in which they use content marketing using internet to promote their product.From the above gather data, it is also being summarized that emerging modern practices also plays vital role that is creating effective process so that employee can work productively. New technology and equipment helps the work in effective and efficient manner.It also helps in gaining competitive edge from the rivalry as well as also helps in building a strong brand image for the company. 21
Recommendation From the above collected data, it has been analysed that e-commerce is effective emergingpracticeformodernbusinessthathelpscompanytoimprovetheirbusiness productivity in a better manner. But intoday's corporate world, every organisation has a presence in an online platform that increases competition for ASDA. For dealing with strong competition effectively, the management of ASDA needs to focus on enhancing their e-commerce sites in a better manner for becoming unique in the market as well as acquiring more success. There are some more ways that are also recommended to the company that help them to improve their online presence. The first way that help company to make their websites modern and attractive. It will help company to gain attraction of large number of customers as well as become more competitive for their competitors. Another way that help company to improve their online presence is to perform SEO with the latest updates in the mind. It will help ASDA to improve their Core Web vitals in order to align with the page experience updates. Another way that help company to improve their online presence is the target more keywords with a business blog. It also helps company to attract more customers towards their brand. 22
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APPENDIX Questionnaire Q1) As per your opinion does emerging practices plays a vital role for the modern business? a)Yes b)No c)Maybe Q2) As per your perspective, does emerging practices impact the productivity in positive manner in recent modern time? a)Yes b)No Q3) What are some types of emerging practices adopted by Asda in order to improve their productivity? a)Network marketing b)Franchising c)Digital economy d)E-commerce e)Aggregator Q4) As per your opinion, what is the role of emerging practices for organisation in current modern time? a)Cresting more effective process b)Cost effective research and development c)Expanding market share d)Creating more value Q5) As per your knowledge, what is the major benefit acquired by Asda by adopting emerging practices in their modern business operation? a)Efficiency at job b)Save time and cost c)Higher productivity d)More high value 25
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Q6) What are the challenges faced by Asda in absence of emerging practices in modern business? a)Less productivity b)Lack of competitive edge c)More operational cost d)Inefficiency in gaining market growth and success Q7) Asper your experience,doesall thesepracticeshelpthe Asda in improvingtheir productivity and managing their business in better manner in recent dynamic time? a)Yes b)No c)Maybe 26