This article discusses the role of Information Technology (IT) in business management, with a focus on the banking sector and HSBC. It covers the impact of ICT on productivity, innovation, market structure, and value chain. It also discusses the different types of application software used by businesses, ethical and social issues in the digital world, and the impact of ICT on responding to customer needs. The article provides insights into how IT helps managers to manage businesses, reduce errors, and improve customer experience.