Room Division and Operations Management : Assignment
Added on -2020-07-22
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ROOM DIVISION OPERATIONMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P.1. Discuss accommodation and front office services for different organisations....................1P 1.2 Analyse the role and responsibilities of a range of accommodation and reception servicestaff..............................................................................................................................................2P 1.3 Discuss legal and statutory requirements that apply too rooms division operations.........2P 1.4 Evaluate services provided by the rooms' division in a range of hospitality businesses...3TASK 2............................................................................................................................................3P 2.1 Assess the importance of the front of house area to effective management......................3P 2.2 Discuss the key aspects of planning and management of the front of house areas forClientele hotel.............................................................................................................................4P 2.3 Critically discuss the key operational issues affecting the effective management andbusiness performance of the front office areas...........................................................................4TASK 3............................................................................................................................................4P 3.1 Assess the importance of property interior and design to effective management.............4P 3.2 Discuss the critical aspect of planning and management of the accommodation servicesfunction for a given hospitality operation...................................................................................5P 3.3 Analyse the key operational issues towards effective management and businessperformance of the accommodation services function for a given operation ............................5TASK 4............................................................................................................................................6P 4.1 Perform revenue/yield management activities to maximise occupancy and roomsrevenue........................................................................................................................................6P 4.2 Discuss the sales techniques that rooms division staff can use to promote increaserevenue........................................................................................................................................6P 4.3 Discuss the purpose and use of forecasting and statistical data within the rooms division.....................................................................................................................................................6P 4.4 Calculate rooms division performance indicators to measure the success ofaccommodate sales......................................................................................................................6REFERENCES................................................................................................................................8
INTRODUCTIONIn this documentation, this assignment describe about Clientele hotel's accommodationand front office professionals' role and responsibilities in effective manner. Apart from it, the topmanagement of the hotel make sure that they have proper interior designing in the hotel so thattheir customers of the company will more attract to the hotel product and services which willincrease the sales of the business effectively. Manager of the business analyse the operationalissues of the company and use effective techniques to remove them. TASK 1P.1. Discuss accommodation and front office services for different organisationsIn case of Clientele hotel, they have some major aspect of accommodate servicesprovision in the organisation effectively in order to proper provision of hospitality services in thehotel efficiently. The hotel formulate environment at the workplace by which their client can feelbetter at the workplace by using luxurious services of the hotel. In accommodate category ofservices of the hotel covers housekeeping and engineering services at the workplace by whicheach section of their hotel can be operated effectively within the business environment(Cozzolino, 2012). Various front and accommodation services are providing by the company ineffective form. In terms of front office staff services of Clientele hotel, they furnish bell services,1
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