Room Division Operational Management - Hilton Hotel

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Added on 2020-07-23

Room Division Operational Management - Hilton Hotel

Added on 2020-07-23

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Room Division OperationalManagement

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Evaluation of front of house services and accommodation services of differ organisations11.2 Roles and responsibilities of a range of accommodation and reception services staff...11.3 Discuss legal and statutory requirements that apply to rooms division operations.........21.4 Evaluation services provided by the rooms division in a range of hospitality businesses2TASK 2 (Covered in Power Point)..................................................................................................32.1 Importance of the front of house area to effective management......................................32.2 Key aspects of planning and management of the front of house area..............................32.3 Key operational issues affecting the effective management and business performance ofthe front office area................................................................................................................4TASK 3............................................................................................................................................43.1 Assess the importance of property interiors and design to effective management..........43.2 Discuss the critical aspects of planning and management of the accommodation servicefunction...................................................................................................................................53.3 Key operational issues affecting the effective management and business performance ofthe accommodation services...................................................................................................5TASK 4............................................................................................................................................54.1 Perform revenue/yield management activities to maximise occupancy and rooms revenue54.2 Sales techniques that rooms division staff can use to promote and maximise revenue...64.3 Discuss the purpose and use of forecasting and statistical data within the rooms division..64.4 Calculate rooms division performance indicators to measure the success ofaccommodation sales..............................................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8

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INTRODUCTIONRoom division is a major task which used to perform by the front of house department ina hotel. Their major work is to facilitate appropriate and suitable services to each and everyclient (Lewis and Brown, 2012). This project is based on Hilton Hotel whom provide qualitystandard services to each and every client. With this project reflection, management will going todetermine about the importance of room division department and their role with supportedlegislations as well. Along with this, front of house manager depicts to prepare a presentation forthe upcoming blue energy meeting in the ball room. A discussion session with room divisionemployees enables in defining the things properly. TASK 11.1 Evaluation of front of house services and accommodation services of differ organisationsFront of house services play an important role in an organisation where they usually metwith the clients and greed them with prosperity. Front of house is such area where guest arrivesat first when they enter into a hotel. At differ organisations, front of house and accommodationservices providers are similar in nature. They all used to deal with the clients by greeting themand managing them properly (Langabeer and Helton, 2015). This division also used to managethe reservation of their guest by allocating rooms so that better and effective experience could begain. Housekeeping operations also comes under the front of house division where they used toclean the rooms whenever reception division provide information. Housekeeping divisionrequired to facilitate appropriate and effective services by cleaning all rooms and sectionsproperly so that appropriate hygiene lead to get provided to them. Both of them at differ hotels play similar role which directly concentrate on better andsuitable experience with high standard satisfaction. 1.2 Roles and responsibilities of a range of accommodation and reception services staffDuties of room attendant: These are such individuals which enable and support increating a differ image of a company by providing high standard services through clean them(Job Description for Housekeeping Room Attendant, 2018). It enables in providing a differentimage of a hotel so that better and supportive work lead to get done. Clean the room properly with suitable dusting1

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