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Room Division Operations Management of International Hotel Group (IHG) : Report

   

Added on  2020-01-21

13 Pages4108 Words120 Views
ROOM DIVISION OPERATIONS MANAGEMENT1
Room Division Operations Management of International Hotel Group (IHG) : Report_1
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Room Division Operations Management of International Hotel Group (IHG) : Report_2
TABLE OF CONTENTSINTRODUCTION ...............................................................................................................................3TASK 1.................................................................................................................................................31.1....................................................................................................................................................3TASK 2 ................................................................................................................................................62.1....................................................................................................................................................62.2....................................................................................................................................................7TASK 3 ................................................................................................................................................73.1....................................................................................................................................................73.2....................................................................................................................................................8TASK 4.................................................................................................................................................94.1....................................................................................................................................................94.2....................................................................................................................................................9CONCLUSION .................................................................................................................................10References...........................................................................................................................................113
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INTRODUCTION Room division can be stated as important part of the hospitality business, which iscomposed of two sub-divisions, housekeeping and front office. The housekeeping department isresponsible for keeping and maintaining the cleanliness, health and hygiene within the entity (Bakerand Huyton, 2004). On the other hand, front office department is responsible for developing healthyand sound relationship with customers. These two department play a major role in assuring longterm success, growth and prosperity of business. From the reports of US Accommodation Industryit has been identified that room division department is responsible for generating majority of profitsfor hotel. Therefore, the main share of profits of hotel is through the room occupancy and relatedservices. In this report, different aspects of room division operations management will be studied inthe context of International Hotel Group (IHG). It is a British multinational hotel business, foundedin 1777, headquartered in Denham. At present,company is operating in around 100 nations with742000 accommodation and 5028 hotels. In this report, discussion will be provided regarding rolesand responsibilities of the accommodation and reception service staff. The significance of propertyinterior and design to effective management will be discussed. Thereafter,calculation regardingroom division performance indicator to evaluate the success of accommodation sales will beprovided. TASK 11.1The scope of room division operations of Inter Continental hotel group in Cambridge is verywide. It further encompasses the accommodation section of the business. It means the lodgingwhere any of the housekeeping, maintenance, reception, valet and other services can be rendered(Brookes, Altinay and Ringham, 2014). It not only involve sleeping and shelter but it means theprovision of accommodation to match the objectives and requirement of customers. There aredifferent types of accommodation facilities that are available for customers. Such as,Hotel: It is establishment that renders travellers with paid lodging and other hospitalityservices. As per the,location, quality of services, size and facilities the hotels are providedwith various ratings. Hostel: It is feasible option for backpackers and budget travellers. The hostel providecommon bedrooms with shared facilities like, bathroom, kitchen to customers who wantcheap amenities (Crotts, Pan and Raschid, 2008). Motel: They are establishment that are deigned for the motorist like, bus drivers etc. Motels4
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