The Effectiveness of Room Division, Food and Beverage
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Added on 2020-01-28
The Effectiveness of Room Division, Food and Beverage
Added on 2020-01-28
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ROOM DIVISION
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Accommodation and front services for organizations..........................................................31.2 Role and responsibility of accommodation and service staff................................................41.3 Legal and regulatory requirements that applied in room division operations.......................51.4 Evaluation of services provided by the room division..........................................................5TASK 2............................................................................................................................................62.1 Importance of front house area in effective management ....................................................62.2 Key aspects of planning and management of front house area.............................................62.3 Operational issues that affect effective management and business performance of frontoffice...........................................................................................................................................7TASK 3............................................................................................................................................83.1 Importance of property interiors and design to effective management.................................83.2 Critical aspects of planning and management of accommodation service ...........................83.3 Operational issues affecting effective management and business performance of theaccommodation service...............................................................................................................9TASK 4..........................................................................................................................................104.1 Yield management techniques............................................................................................104.2 Sales techniques that can be used by the Hilton hotel .......................................................104.3 Purpose and use of forecasting in the hotel business..........................................................114.4 Performance indicators........................................................................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13INDEX OF TABLESTable 1: Income of Hilton hotel.....................................................................................................12Table 2: Room occupancy rate of Hilton hotel..............................................................................12Table 3: Single occupancy rate of Hilton hotel.............................................................................12Table 4: Double occupancy rate of Hilton hotel............................................................................13Table 5: REVPAR of Hilton hotel.................................................................................................13
INTRODUCTIONThis report is prepared on the room division and in the research report Hilton hotel istaken. Mentioned hotel is the one of the world largest hotel chain with presence in everycontinent of the world. In the report, accommodation and front end services are discussed indetail. In this report some of the issues that are related to the accommodation and front endservices are also discussed in detail. At the end of the report, some of the ratios are computed andon the basis performance of the firm is evaluated.TASK 11.1 Accommodation and front services for organizationsHilton hotel is providing following accommodation and front office services at its place.Some of these services are as follows.Night auditor- It is a personnel in the hotel who do accounting of transactions on per daybasis. He prepare a statements guest wise in which he compute an amount that guestneeds to pay for the services taken by him from the hotel. At the end of the day, work ofnight auditor gets started and he prepares a report in which every day revenue iscomputed (McLean and Elkind, 2013). From such kind of statements hotel owner comesto know about the amount that he earns on the specific day.Guest service personnel- He is a person who welcome guests when they enter in thehotel for the first time. After guest arrival guest service personnel take guest to themanager and same gives key to the guest. After this guest service personnel take gueststowards their room. In this way guest service personnel provide service to the guests.Front office manager- It is a person that look after services that are provided to theguests. Front office manager makes sure that all service in proper manner is provided tothe guests (Levy and Murnane, 2012). He also ensures that no delay is caused inproviding services to the guests. He performs all functions of the management likeplanning, organizing, staffing, directing and controlling in order manage hotel in propermanner. Hence, front office manager play crucial role in creating a good image of thehotel among the guests.
Cleaning rooms- Hilton hotel provide a cleaning room service to the guests. Under this,when any guest check out from the hotel immediately sweepers clean the hotel room. Sothat whenever, other person arrives in the hotel get a clean room.Changing bed sheets – As a per of service to the guests bed sheets are changed time totime in the hotel rooms. This is done in order to make sure that every time when guestcomes in the hotel room after visiting a place he finds out good environment in the room. Food and drink- Hilton hotel also provide food and drink facility to its guests. Differentvariety of food items are cooked in order to serve different type of people (Haynes,2014). Food and drink are provided time to time in the hotel. Hence, it can be said Hiltonhotel is providing good accommodation a front service to the people.1.2 Role and responsibility of accommodation and service staffIt is the main responsibility of the hotel personnel to make sure that rooms are kept neatand clean. If rooms will be neat and clean and all items will be kept at right place then guestswill feel good while entering and staying in the room. This also creates good image of the hotelamong the people. Hence it can be said that keeping rooms neat and clean is the mainresponsibility of the accommodation and service staff. When guests stay in the room many timesrooms become in poor condition. In such a situation it is the responsibility of the hotel personnelto make sure that when guests check out from the room, cleaners immediately reach the roomand clean same (Calladine, 2013). They can wash room and can keep things at right place. Bydoing same thing room are bringing in good condition. Hence, it is the responsibility of theHilton hotel cleaners to make sure that rooms are kept neat and clean before any new guest arriveon same. In the Hilton hotel, companies organize their meetings and in same many services areprovided like providing water, machines like printer fax machines and laptop etc. It is theresponsibility of hotel personnel's to make sure that such things are made available on time.Sometimes many guests come in the hotel and it become difficult to serve all these guests in thedining hall in single time. Hence, it is the responsibility of the hotel manager to schedule dinnerof the guests in different time. By doing this they can make sure that guests will be served inproper manner. 1.3 Legal and regulatory requirements that applied in room division operationsLegal and regulatory requirements that applied in the room division operations are asfollowed.
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