Roles and Responsibility of Front Office : Assignment

Added on - 21 Jul 2020

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ROOM DIVISION
Table of ContentsINTRODUCTION..........................................................................................................................1PART A...........................................................................................................................................1Covered in powerpoint................................................................................................................1TASK B...........................................................................................................................................14.1 Description about revenue/yield management with practical example................................14.2 Analytical review of sales techniques used to promote and maximise revenue..................24.3 Usage of forecasting and statistical data in the room division..............................................34.4 Calculation of performance indicators used to measure the success of accommodationsales.............................................................................................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONRoom division is a terminology which comes ion the context of hospitality sector. Itconsist of mainly two department which are: Housekeeping and Front office. Housekeepingconsist of all the activities which are related to cleaning and making a healthy environment forall the guest which use to stay at hotels. Whereas on the other hand front office is thatdepartment of an organisation which always have to stand in front of the guest. It includesreception, managers etc. The main work of this division is just to gather all the relevantinformation from their guest which is in the form of feedback and in case of any issue they cansort it out. The present report is based on five season hotel which is located atWinchester whichis consider as one of the leading hospitality service provider in all over UK. In this assignmentroles and responsibility of front office is described along with all the legal and statutoryrequirements which are necessary at the time of operations of room division. Moreoverimportance of front office is also described in this report because without the assistance of themneither of work get executed.PART ACovered in powerpointTASK B4.1 Description about revenue/yield management with practical exampleFor hotel industries it is essential to provide services at lower rate in order to attract largenumber of customers. For organization, it is complex to set the prices of room in competitivemarket (Abbott, 2014). Through this, business entity faces so many problems in achieving theirprofits and to retain in market for a longer period of time. Therefore, it is essential for cited firmto use different tools and techniques in order to attract customers and to meet out with theirobjectives and profits.Yield management:It is activity to analyze and factorization user action in order to attainmaximum amount of profits from their services (Hartshorn, 2012).It is the collection ofmerchandising value and bulk of state.In some cases, this method would be considered astactical rather than strategic. In service industry, there are different buyers who are having1
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