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Room Division Operations with Importance of Customer Experience - Report
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Added on 2020-07-23
Room Division Operations with Importance of Customer Experience - Report
Added on 2020-07-23
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Room Division
Table of ContentsINTRODUCTION...........................................................................................................................1TASK ..............................................................................................................................................1Services provided by room division operations with importance of customer experience....1Planning and organising housekeeping area by analysing their responsibilities as well.......2Room design with factors and types.......................................................................................4Management of inventory.......................................................................................................5Linen room and laundry.........................................................................................................6Legislation and regulatory requirement regarding room division and operation...................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONEvery hospitality management require more and more number of people and highqualified people to do and perform their duty in an appropriate manner. Thus, hotels areproviding quality based services to their ultimate user and their overall product consider as suchservices. Hence, their overall guest satisfaction work as a key role in maximise their profit andbecome able as well in ascertain profit properly. This project is based on room division whichconsist various departments: Front office, reservation, housekeeping, guest services, security andcommunication (Costello and et. al., 2014). This project based upon Churchill Hyatt’s which isone of the finest service delivery organisation in United Kingdom. Thus, effectiveness ofmanagement and their key functions have to determine which enable them in maximiseproficiency of business. Along with this, there are several key legislation are also imposed onentity which going to incorporate over below. TASK Services provided by room division operations with importance of customer experienceRoom division department play an effective role in maximise their customer satisfactionwhich is essential element in generating more and more profit for business. There are diversenumber of services are provided by room division department which is helpful in making theguest experience more and more appropriate and thus chances of repeat visit get increase.Churchill Hyatt’ having a great name in the market and they are already dealing in providingvarious sort of services to their clients which are as follow: Front office: Managers and all staff members who are in front have to maintain good relationwith their guest so that chances of dissatisfaction get reduce (Bennett and et. al., 2011). Thisenable them in generating more and more profit for hotel. Reservation: They are also providing services of advance booking for rooms so that managementof Churchill Hyatt’ will going to prepare accommodation according to requirement. Luggageservice: At the time of arrival, hotel make their guest comfortable towards their servicesunder which they take off their luggage to their rooms which reduce load of guest. This processis usually helpful in enhancing customer satisfaction and experience and make to feel themsuperior towards working. 1
Room management: Another major thing through which guest satisfaction and experience getenhance is room management. Management of room is essential concept under which wholemaintenance, housekeeping, facility management will take place properly. All these things have to get done in an appropriate and effective manner by the ChurchillHyatt’ which will further support them in generating more and more revenue for business andtheir operations (De and et. al., 2011). Thus, they can use many new technology in their businessso that appropriate actions could be carried down properly. For this relation, hotel can use a newsoftware in business “Property Management System Fidelio” which enable an organisationprotect their system from virus attack. It is slightly more expensive rather than other. Thus, onlysuch entity can use whom are rich in cash and have adequate fund as well. This software is helpful for every business firm especially to all hospitality firms forkeeping their data virus free and protective than other things. Hence, Churchill Hyatt’ can usethis software for business context under which they are going to manage all things properly. Thissoftware will going to enhance customer experience and satisfaction as well on the basis offollowing features: Reservations: This feature of software enable management to maintain complete record of all thethings which are taking place in an organisation and related to reservations itself (Fortier and et.al., 2011). Cancellation, advance deposit all these things are going to include under this. Front desk: This feature support in managing front desk by taking feedback from client and putthem in software as well. Through this many services get improved by an organisation in longterm context. Room management: Fidelio room management system enable an organisation to analyse theavailability of rooms, maintain proper house keeping over there and prepare rooms amenitiesaccording to requirement of guest. All these are several features of PMS Fidelio which will going to use by Churchill Hyatt’and managing all sort of users properly. Through this, they are going to enhance guestexperience and satisfaction in an appropriate manner and generate more and more profit. Planning and organising housekeeping area by analysing their responsibilities as wellHousekeeping department play an effective role in an organisation through which allthings get improved properly. Along with this, they are providing proper facility to users throughwhich organisation become able to make their guest satisfaction more appropriate. It is a part of2
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