Assignment on Room Devision (pdf)

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Added on 2021-06-16

Assignment on Room Devision (pdf)

Added on 2021-06-16

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Running head: Rooms DivisionRooms Division

Rooms Division 1ContentsPart-1...........................................................................................................................................................2Introduction and Analysis of using OPERA PMS (Property Management System) in ROOMs DIVISION.....................................................................................................................................................................2The benefits and drawbacks of using the OPERA software.........................................................................3The ten useful functions of OPERA and its methods of support to the guest cycle..................................4Development of training program for employees by a future hotel manager by using the OPERA software.......................................................................................................................................................6Part-2Analysis of the emerging technologies impacting the management of Rooms Division operations..8Emerging technologies (e.g. artificial intelligence and robots) useful in the management of Rooms Division operations......................................................................................................................................9Conclusion.................................................................................................................................................11References.................................................................................................................................................12

Rooms Division 2Part-1Introduction and Analysis of using OPERA PMS (Property Management System) inROOMs DIVISION.The OPERA Property Management System (PMS) have been formulated to satisfy therequirements of the any property especially for the hotels. It provides several techniques to runthe hotels at a greater level of productivity and profitability. The OPERA PMS have beendesigned in such a way so that it can be configured to the specific requirements of the clienthotels which can enable them to provide fast, accurate and updated information (Oracle, 2018).It can assist its clients to reduce the installation and usage expenses of hardware, software andother operating expenses through application of the various functions into a single database. Itallows using a centralized database for various PMS. With the help of centralized software andhardware, the system is able to upgrade itself in an easier way. With the help of PMS, theefficiency of the labor may be increased by sharing the various functions amongst the propertiessuch as accounting, sales, reservations and PBX (Pizam, 2010).Traditionally, the OPERA PMS was defined as a framework which assisted the hotels tomonitor the front office operations such as guest check –in /checkouts , booking reservations ,managing room rates , allocation of rooms and billing . It is the substitute for time consumingpaper works and spread sheet heavy processes.OPERA PMS has extended its operations beyond the front desk. They are now crucial businessoperations which assist the hoteliers to deliver excellent guest experiences .The OPERA PMS isintegrated to the other services which influence the complete guest experience such ashousekeeping and maintenance management , food and beverage options , sales and caterings forbooking of groups, event management , distribution across multiple channels , revenue and spamanagement( Gulmez et al.,2015).Since the consumer’s travel journey is initiated by choosing a destination along with searchinghotels suitable for their needs. The pre stay shopping for hotel and interactions related to bookingfollowed by their interactions with the staff and hotel and their experiences during the stay are

Rooms Division 3part of the guest experiences. The sharing of the feedback on the social media after their stay arean important part which represents their experiences with the hotel . The hotels are challenged toprovide a personalized guest experience which will help them to manage their businesseffectively (EY, 2015).The OPERA PMS will help the hotels to instantly find a room across the world and its takes careof the future bookings too. The hotels can search rooms across the vast multi property systemsand they can track the occupancy rate during the peak periods. They can easily access theinformation for a particular day. It gives full access to all the tools of inventory management,room controls and administration of contracts thereby decreasing the operating overheadspertaining to groups and blocks (Maestro, 2017).It reduces the interference of the third party so that the sales and front office can share a commonset of information.The benefits and drawbacks of using the OPERA softwareWith the help of OPERA PMS the check in and check out capabilities of the hotel can beenhanced. It provides anytime anywhere service to the guests with the help of a mobile enabledcloud based hotel PMS. With the help of PMS, the front desk staff can verify the check in andthe assigned rooms to the guests. They can also examine the services provided to the guests.With the help of OPERAPMS the house keeping services can be improved. It increases theefficiency of the housekeeping with instant updates on the phones of the housekeeping as soon asthe consumer checks out and the rooms are freed from cleaning. It enables more flexibility withthe room management services and shortens the response timings for the facilities of roomservices. It helps in identifying and managing the necessities of room maintenance and ensuringthat the rooms are in a perfect condition to be given to the customers (Oracle 2016).With the help of integrated hotel back office mechanisms, the operations and financial processescan be connected together by maximizing the prebuilt integrations to account receivables,account payables and payment gateways. It helps in ensuring the accuracy of the lists of theguests for speedy billing.

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Assignment on Room Devision (pdf)