Rooms Division Operations in Hotel Management

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Added on 2020-01-21

Rooms Division Operations in Hotel Management

Added on 2020-01-21

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Room Division

Rooms Division Operations in Hotel Management_1

Table of ContentsIntroduction .....................................................................................................................................4A. Analyzing the key aspects of legislation and regulatory requirements in the context ofroom division operations (1.3)....................................................................................................4b. Reviewing the roles and responsibilities of a selection of accommodation and receptionstaff (1.2).....................................................................................................................................5c. Evaluating the variety of services of accommodation and front office department indifferent organizations (1.1, 1.4).................................................................................................6d) (2.1,3.1) Importance of the front of house area and the accommodation services to the.......1effective management.................................................................................................................1e) (2.2, 3.2) Key aspect of planning and management of the front of house area and................2accommodation services.............................................................................................................2F. Evaluation the operational issues which affects the management and business performanceof front hose and accommodation area or staff (2.3, 3.3)...........................................................4Task B..............................................................................................................................................5a (4.1) Revenue/Yield management ...........................................................................................5b (4.2) Analysis of Sales techniques to maximize revenue.........................................................6c (4.3) Purpose and use of forecasting and statistical data within rooms division .....................7d (4.4) Room division performance indicators to measure the success of accommodation ......7Conclusion .....................................................................................................................................9REFERENCES..............................................................................................................................10

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Introduction The hospitality industry is growing at rapid pace in present scenario. It is seen that largenumber of hotels are developing and achieving significant level of growth. However, it isessential for the hotel units to support its operations in an efficient manner (Huang, 2013). Thepresent report emphasizes on evaluating manner in which hotel units can increase their earningsthrough effective room division strategies. The first section emphasizes on applying roomdivision principles on Intercontinental Hotel group (IHG). Further, the second part of reportdeals with evaluation of case for five season hotel. The research presented herewith developsdeep understanding of manner in which effective room division strategies can be adopted byhotel unit. A. Analyzing the key aspects of legislation and regulatory requirements in the context of roomdivision operations (1.3)For the effective room division operations intercontinental hotel requires to follow all thelegal or regulatory requirements. Through this, hotel is able to build distinct position in the mindof target customers. Key aspects of room division legislation and regulatory requirements areenumerated below:According to the laws and legislation it is the responsibility of management staff ofIntercontinental hotel to maker proper health and safety arrangement for their customers.In addition to this, according to the Health and Safety act hotel has the responsibility toprovide secured environment to their employees which prevent injury (Woolf, 2015). Onthe basis of such legal requirements hotel require to offer standardized, quality andhygienic accommodation and food product or services to their customers. In addition to this, Intercontinental hotel needs to be taken into consideration the needsand expectations of the customers while designing and diving the room. As per theregulatory requirements it is the responsibility of the hotel to offer quality andsatisfactorily services to their guest on cost effective rates. Law restricts hotel to chargehigher price form their customers and there by provides protection to guest or customers. Furthermore, Intercontinental hotel also requires to make caution arrangements whichprovide safety at the time of emergency (Kern and et. al., 2013). Thus, it is the liabilityof the hotel to fix the fire bell within the hotel. Besides this, they also needed to possess

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first aid box which provide assistance to hotel at the time when any guest injured. Hotelalso needs to recruit coach for gym in order to prevent the bad happening.Along with it, it is mandatory for each and every hotel to collect the id proof from theircustomers. According to the laws and legislation no one hotel can offer the room servicesto their guest (Mei and Zhan, 2013). Besides this, hotel also needs to maintain the recordof their customers in relation to their check in and check out time.Intercontinental hotel also has accountability to furnish all the fair and full details aboutthe room to their customers. On the basis of legal or regulatory aspects hotel also requiresto give information to their customers about the complementary services such as food,cap facility etc. Which are offered by them along with the room services.Thus, all the hotels who operates in the hospitality industry including Intercontinentalhotel requires to follow all the law and legislation which are framed by the government.b. Reviewing the roles and responsibilities of a selection of accommodation and reception staff(1.2)Accommodation and service staff has to perform several responsibilities which helps inevolving the satisfaction among the customers. Member of the both the staff play a significationrole in the growth and development of hotel. Roles and responsibilities of accommodation staff of Intercontinental hotel are asfollows:Accommodation staff of Intercontinental hotel has the responsibility to offer clean andhygienic environment to their customers in room. They needs to ensure that bed sheet,towel, curtains etc. are very neat and clean. In the present era, hygiene and quality of theroom or other services which are offered by the hotel have high level of influence uponthe decision making aspect of customers (Mauri, 2013). In addition to this, member of the accommodation staff also needs to make sure theprovision of toilets as well as other room appliances such as microwave and mini-refrigerator shall be provided with the room.Along with it, accommodation staff also needs to make proper amenities arrangementsfor their guest (Wang, 2012).Besides this, personnel of accommodation staff also plays an important role in deliveringthe food products or other kind of product or services as per the needs and order of customers.

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