Front of House Operations: Evaluating Hotel Management Processes

This assignment delves into the critical aspects of front-of-house operations within the hospitality sector. It emphasizes the significance of front-of-house staff in delivering excellent customer service and maintaining a positive brand image through polite and skilled interactions. The assignment highlights the importance of planning, organizing, and coordinating management activities to achieve customer satisfaction. It also identifies key operational issues, such as lack of employee skills and communication problems, that can affect hotel performance. Furthermore, it discusses the impact of improper management between housekeeping and accommodation departments. The document underscores the need for effective strategies to address these challenges and ensure smooth hotel operations.

Rooms Division
Operations
Management

2.1 Importance of front of house area for effective
services.
• Front office staff is the individual who deals with clients face
to face.
• They fix the deal with their kind and polite behaviors.
Employees of hospitality industry are highly well behaved and
well skilled in order to treat customer satisfaction.
• Good behavior of employees generates positive experience
with customers (Mills and Broughton, 2016). It helps to keep
client safety and maintain the company brand image in long
term market.
• Without the calls or efforts of fronts desk hotel will not get the
connections of visitors.

2.2 discuss the planning aspects of front of house
area for hospitality operation.
• In according to the planning it is the most affecting function
which company plan, organize, coordinating, staffing, leading
and controlling the management activities.
• It is the most affecting role in terms of getting the best
possible outcomes and business results.
• Without planning and all function organization could not
achieve customer satisfaction.

2.3 Key operational issues affecting the effective
management and business performance of the front
office areas.
• In order to manage the effecting working tools Hotel has to
facing issues and impact full issues which affect company
performance.
• Such as lack of employee skills, improper communication
level (Loukopoulos, Dismukes and Barshi, 2016).
• In order to evaluate the issues and improper position activities
(Pace, 2016).
• Another key issues in hospitality sector is Improper
management in between housekeeping and accommodation
departments.

THANK YOU