Rooms Division Operations Management Report - Clientele Hotel
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Added on 2020-07-22
Rooms Division Operations Management Report - Clientele Hotel
Added on 2020-07-22
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Rooms Division Operations Management
TABLE OF CONTENTSINTRODUTION .............................................................................................................................3TASK 1 ...........................................................................................................................................31.1 Accommodation and front office services for different organizations.................................31.2 The roles and responsibilities of a range of accommodation and reception services staff.. .31.3 Discuss legal and statutory requirements that apply to rooms division operations..............41.4 Evaluate services provided by the room division in a range of hospitality businesses. ......4TASK 2 ...........................................................................................................................................5Covered in Power Point Presentation ........................................................................................5TASK 3 ...........................................................................................................................................53.1 Assess the importance of property interiors and design to effective management...............53.2 Planning and management of the accommodation service for a hospitality operation........53.3 Key operational issues affecting the effective management.................................................5TASK 4 ...........................................................................................................................................64.1 Revenue/yield management activities to maximize occupancy and rooms revenue...........64.2 Discuss sales techniques that rooms division staff can use to promote and maximizerevenue. ......................................................................................................................................64.3 Discuss the purpose and use of forecasting and statistical data within the rooms division..64.4 Calculate rooms division performance indicators to measure the success ofaccommodation sales..................................................................................................................6CONCLUSION...............................................................................................................................7REFERENCES...............................................................................................................................8
INTRODUTION The rooms division is that department that provides service related to front office,reservations, house keeping, guest services, security and communications. The position of themanager of the room division is very important for the Clientele Hotel and hospitalityorganizations, as they are the front office managers it is very important for them to manage theworking of the Clientele Hotel. The main aim of this report is to focus upon the trends andtechnologies which creates impact upon the room division operations and how to effectivelyutilize a computerized operating system within rooms division. TASK 1 1.1 Accommodation and front office services for different organizations.The front office department is the foundation of the Clientele Hotel, the members whowork in the front office department are the one who welcomes the guest into there ClienteleHotel, take there luggage to the rooms, they also them in registering there forms, provide keys tothem, and they also keep on check that the rooms are neat and as per the desires of thecustomers. Front office is the most important and essential department of the Clientele Hotel.They act as an mediator or interface between the guests and the members of the Clientele Hotel.The staff members who work in a front office act as the face of Clientele Hotel, they alsoprovide various kids of assistance to the guests to make there stay comfortable. Front officemanagers conduct various kinds of functions that are important for the working of the ClienteleHotel. While on the other one more important department that works in the Clientele Hotel isHouse keeping department. It conduct the functions that comes under the operational departmentof the Clientele Hotel. Housekeeping department is keenly responsible for serving food,cleanliness, maintenance, laundry and other services that are being offered in the Clientele Hotel(Belias, 2017). 1.2 The roles and responsibilities of a range of accommodation and reception services staff.Roles and responsibilities of Room Attendant: There communication skills should be very effective so that they can clearly understandthe requirements of the customers. There service should be very quick They should have good listening skills
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