This presentation discusses the importance of the front of house area in effective management and the key aspects of planning and management. It also highlights the operational issues affecting the business performance of the front office area.
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TASK 2 Room Division Operational Management
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Table of content Introduction Importance of the front of house area to effective management Key aspects of planning and management of the front of house ar ea Key operational issues affecting the effective management and b usiness performance of the front office area Conclusion References
Introduction Room division is a major task which used to perform by the front of house department in a hotel. Their major work is to facilitate appropriate and suitable services to each and every client. This project is based on Clientele Hotel whom provide quality standard services to each and every client.
Importance of the front of house area to effective manag ement Front of house area of an organisation play an important role in order to manage diverse number of guest properly. The front of the house area enables in order to maintain healthy relation with all guest of an organisation so that better and supp ortive working could be done. ClienteleHotel have to determine the importance of front of ho use area properly for managing and maintain effective manage ment.
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Continue... Ambience:Front of house department have to maintain and manage healthy and effective ambience or environment by proper cleaning of workplace. There is a need to clean the r ooms, lobbies etc. properly so that appropriate hygiene coul d be reflected. Guest Relation:Another thing or importance of front of ho use is to maintain and manage guest relation. With appropri ate and suitable guest relation chances of gaining and derivi ng better outcome become possible in nature.
Key aspects of planning and management of the front of house area Planning is an important and essential aspect for hospitality bus iness provider where they used to plan properly regarding room availability, check in and check out by guest etc. This plan enable them to work properly which facilitate effecti ve growth and appropriate work as well. Although, management have to organise diverse activities in be tter and suitable manner so that chances of delivering high stan dard services become possible.
Key operational issues affecting the effective manageme nt and business performance of the front office area Budgetary and bookkeeping issues:Prepare records of individual rooms and stock reports are basic viewpoints which remain related with monetary and greeting issues. Deals and showcasing issues:These issues are likewise bifurcated as takes after: Overbooking:It is required to oversee rooms reservations in occ asional terms.
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Conclusion Front of house department have to determine their roles and res ponsibility properly with effective working by analysing all leg islations into it. There are various working operations need to perform by front of house where they used to define all kind of operational issue s properly with effective planning as well.
References Lewis, M. A. and Brown, A. D., 2012. How different is professional service operations m anagement?.Journal of Operations Manage ment. 30(1-2). pp.1-11. Langabeer, J. R. and Helton, J. R., 2015.He alth care operations management. Jones & Bartlett Publishers. Ivanov, S., 2014.Hotel revenue managemen t: From theory to practice. Zangador.