Importance of Front of House Area in Effective Management

ROOM DIVISION
OPERATION
MANAGEMENT

P 2.1 Assess the importance of the front of house area
to effective management
Importance of ambiance: The hotel must be constructed in
well architect designed which make them more attractive to
guests in order to utilisation of the services of the business in
more effective manner.
Ambiance of Clientele hotel play vital role in order to proper
customer satisfaction in the business in more effective manner.
 The healthy and positive environment of the hotel increase
sales efficiency of the organisation and also furnish healthy
climate to guests effectively.

 Guest relations: Clientele hotel manager must sure that,
each customer of the hotel, who has been used the services
of the hotel, must sure that, they have positive and effective
relationship with their each loyal customer (Rondeau,
Brown and Lapides, 2012).
 The front house areas of the hotel ensure that, their front
office professionals are creating effectively relationship with
their guests in proper manner. So the guest relationship
could be maintained properly and which make positive
impact on sales of the business.