Rooms Division Operations Management - Clientele Hotel

Added on - 21 Jul 2020

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Rooms Division OperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1. Accommodation and front office department in various firms............................................11.2. Roles and responsibilities of receptionist and other staff members.....................................21.3. Legal and Statutory requirement which apply to room divisions and operations................21.4. Services given by room division in better range of hospitality............................................2TASK 2............................................................................................................................................32.1. Importance of Front House arena.........................................................................................32.2. Key aspects of planning and management of front house....................................................32.3. Key operational issues..........................................................................................................4TASK 3............................................................................................................................................43.1. Importance of property design and interiors........................................................................43.2. Critical Aspect of planning and management of accommodation.......................................53.3. Key operational issues that affects effective management and business performance........5TASK 4............................................................................................................................................54.1. Perform revenue or yield management and high demand tactics........................................54.2. Sales technique and room division.......................................................................................64.3. Objectives and use of forecasting data.................................................................................64.4. Computation of rooms and division performance................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................8
INTRODUCTIONIn hotel line, it has become essential for person to give quality services to the consumersor clients on a regular basis. With the help this, strong sustainability can be maintained by themfor a longer period of time at marketplace(Bryant and et. al., 2014). Clientele Hotel which islocated in London has been taken into this report. Role of front office and importance of twodepartments are being mentioned under this assignment that helps in hitting targets in botheffective and efficient manner. Lastly, assessment will put light on management of housekeepingservices.TASK 11.1. Accommodation and front office department in various firmsLooking at areas through which management of Clientele Hotel can give proper andquality services to clients or guest is much necessary in today's world. Quality rooms and healthyenvironment are some of main elements that a customer likes to have when he/she visits anyother place. Front office people are said to be the people who interacts with consumers(Dobrzykowski and et. al., 2014). Thus, it is essential for them to have good communicationskills so that they can interact with clients in much familiar way.Informing, managing, providing or delivering the best quality services are the main aimof front office people in Clientele Hotel.It is vital for housekeepers to clean the rooms in much more effective ways so that theycan better serve to guests.Along with this, providing all the details about hotel is much important for them in orderto make relations with them for a longer period of time.Front office:Reception of Clientele Hotel should be much more effective so that they can better serveto guests. Receptionist provides the entire information about hotel like prices of rooms or howmuch rooms they have. Along with this, they also give them details which are related to otherservices that they are offering.Accommodation:Management of Clientele Hotel should be much more effective in nature. As ClienteleHotel has hundreds of rooms in it therefore, housekeepers should clean their rooms so that clientsdo not lost interests from services that they are providing to them.1
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