Rooms Division Operations Management - Hilton Hotel

Added on - 27 Jan 2020

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Rooms Division OperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................21.3 Legal and statutory requirements that apply to rooms division operations..........................32.2 Key aspects of planning and management of the front of house area...................................32.3 Key operational issues affecting the effective management and business performance ofthe front office area.....................................................................................................................43.2 The critical aspects of planning and management of the accommodation service function.43.3 Key operational issues affecting the effective management and business performance ofthe accommodation service function...........................................................................................54.1 Yield management activities to maximise occupancy and rooms revenue...........................54.2 Sales techniques that rooms division staff can use to promote and maximise revenue........64.3 Purpose and use of forecasting and statistical data within the rooms division referring tothe importance of the regression analysis...................................................................................74.4 Short explanation for the indicators calculated.....................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONRoom division and operation management deals in front office services which deals invarious activities which involves direct interaction with the customers. Staff involving indepartment of room division and operation management manages room services andhousekeeping. This report contains several legal and statutory requirements which applies torooms division and operations of Hilton London. Hilton London provides luxuriousaccommodation facilities to its guests or customers(Anderson and Xie, 2010). There are somekey factors which are also mentioned which may effect business performance of front office areaof Hilton London. Through a detailed discussion over the various issues related with front officeservices various functions of this department can be analysed thoroughly.1.3 Legal and statutory requirements that apply to rooms division operationsThere are some legal and statutory requirement of rooms division department whichneeds to be analysed so that they can be fulfilled in a proper way. Legal and statutory needs to befollow effectively other wise it will defame the organisation. Hilton London has setup somemethods and criteria so that legal requirements of this sector will not be compromised. Some ofthe legal and statutory requirements are mentioned below :General areasThere are some legal needs of labour force which are needed to be accomplished whichare related with their health and safety.Employees should not be harassed, so that they will not feel pressurised.Hotel management should manage its services in a way so that amenities like liquor,tobacco and gaming can be provided to person who are not under aged.They require to contract law.They require to make a policy to take liability for loss of property and any injury to theirguests during the course of business with Hilton London.Hilton Hotel requires to follow rules and legislations related with intellectual propertyrights, consumer law and rules and regulation related controlled prices.Some specific legal and statuary requirements are here;Health and safety act, 1974:In hospitality industry it is essential to keep all facilities andservices for customers, health and safety is must for clients. Most of the safety issues are occur inwet floorings, room cleaning and misuse of electronic equipments. So it is essential for the
management to provide a proper training to their employees which can help to them to workbetter in these conditions.Fire safety act 2005: This is a most common threat for clients and employees in the hospitalityorganisation so higher management has to use smoke detectors, fire alarms, fire exit andautomatic fire controlling systems.2.2 Key aspects of planning and management of the front of house areaFront office functionality is to be manage in proper way so that they can provide betterservices and information to their customers(Assaf, Barros and Josiassen, 2010 ). First impressionof hotel services and amenities creates an image in the mind of the guest. The key aspects ofplanning and management of the front of house area are as follow :Design : Hotel and its design plays an important role in its success. As customers visithotel to accommodate a luxurious life. Hence they desires that the place where theyaccommodate should have a better design with a luxurious look. Hotel Hilton Londonand its design is very enchanting(Chon and Yu,2012). As the owners have invested a lotin maintenance of the design of hotel premises. First impression of cited hotel should beimpressive so that customers visits it again and again.Image : Image of hotel can be created through various components which encompassesin it. They require best location to set up their hotel premises with a good exterior andinterior design. Hotel Hilton London follows modern way to serve traditional and nontraditional amenities.Cleanliness : management needs to take care about cleanliness factor of hotel as thispromote a hygienic way to serve the guests.The work of front office is not so limited and it is vast in nature. The front of house area haveseveral number of more obligations which have to fulfil by them as they are in direct relationwith user and have better knowledge about customer satisfaction and choices. In such relation,the several other key aspects of planning and management of front of the house area are asfollow:Provide proper security facility to the user so that they get delight in effective servicedelivery. Along with this, customer security is a major thing whether it related to theft orwith health and safety. Thus, management have to prepare an appropriate plan for thisconsent.
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