Importance of Front of House Areas in Hotel Management

ROOM DIVISION
OPERATIONS MANAGEMENT

P 2.1 Assess the importance of the front of house
areas of effective management
 The attractive designing of front office areas and layout the
first impressions for any hotel to the customers. Regarding
Marriott hotel, its front house areas must be structured in
attractive form which make positive impact on preferences of
its customers in industry. Its professionals need to always
have welcoming, friendly and confident body language to
maintain the good relationship with their loyal customers in
market which gives them positive outcomes.
 Property management system: Multiple functions of the
hotel is running in firm such as managing human resource
department, tour operation management, finance and
infrastructure management etc. all these areas can be
managed with the using of Online IT platforms in various
way so affirmative influences can be established on
customers mind (Ransley and Ingram, 2012).

Performance standard: Administration department of the hotel
require to ensuring that, all departments of the hotel including
front of house areas functioning their responsibilities properly
in case of maintaining performance.