Rooms Division Operations Management

Rooms Division Operation
Management

2.1 Assess the importance of the front of house area to effective management
 Importance of ambience - The ambience of hotel reflects its environment. It helps
people to determine internal design of hotel. An attractive ambience will put a great
impression on people. It will help in attracting them.
 Guest relations- Maintaining good relations helps in increasing customer satisfaction.
It also helps in retaining them.
 Security services- High and effective security services helps in ensuring that hotel is
having a safe and secure environment

2.2 Discuss the key aspects of planning and management of the front
of house area for a given hospitality operation
 Planning – It helps in developing proper plans. Through this it becomes easy to work
accordingly.
 Organising – It helps in organising daily activities. In this it s decided who will perform
what task and when.
 Coordinating- in this employees coordinate with each other. Also, it helps in
performing task in effective way.