Rooms Division Operations: Services, Roles, and Regulations

This document provides an overview of the services provided by the Rooms Division Operations, including the roles and responsibilities of front office managers. It also discusses key legal and statutory regulations within the hotel industry and analyzes revenue management tactics to increase room rates.

Rooms Division
Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
1)The services provided by the Rooms division operations.......................................................3
2) Role and responsibility Front office managers in the room's division department................4
3) Key legal and statutory regulations within the hotel..............................................................6
4)Analyses of revenue management, including their elements and their high demand tactics
which can apply to increase room rates......................................................................................7
CONCLUSION ...............................................................................................................................8
REFERANCFESS ........................................................................................................................10

INTRODUCTION
Room division management is the feature of operations management which dealing with
the making of the enjoyable environment. An important function is plays by the rooms division
in the running activity of the hotel . This is because it states the basic point of interaction which
the faculty of the hotel with the visitor.
This report will take Hotel Hilton for this case study it is American multinational
company which manages and franchise a board portfolio of the hotels and related lodging
facilities. This report will evaluate the services provided by the Room Division Operation and
this will include Front office and Housekeeping department. It will also analysis roles na duty of
the front office managers within the Hotel rooms Division department. This report will conclude
knowledge and understanding of the key legal and statutory regulations within the hotel
operations. In the end of this report will analyses the Revenue management it will also include
the factors of Revenue management and which are the highest needed tactics of the revenue
management which can utilize within the hotel to addition the day-to-day room charges.
1)The services given by the Rooms division activities
Rooms division operations are divided into different part, and they all have different
services. When guest books room in the Hotel Hilton than they 2 most active function of the
hotel work under the Room division operations (Abrate and Viglia., 2016). A division dedicated
to manage the guest necessarily and providing a smooth-textured and comfortable stay. The
rooms section of this controls everything from the customer reserve to fix their rooms and
getting the visitor check in the hotel. In this operations there task is to control and handle the
needs and demand of the guest and provide them a smooth and comfortable is important for the
staff to ensure that their guest is not facing problem and if they face then they have to solve their
problem, so they can gain trust and loyalty of the guest, and they can they will refer other to stay
and take accommodation services to the Hotel Hilton. Here two important parts of the Hotels
which work under the room's division operations.
Front office
The frond desk of the Hotel Hilton is the lifeblood of this hotel . In the Hotel frond desk
all the check in and reservation in the frond desk and this task is done by the managers or the
other front office staff of the hotel. When guest arrive I the hotel then they helps the guest to
check in the room. They also have different different roles in the front desk they have to solve

the equerry of the guest even if they just come for the ask question about the hotel then they have
to calmly give them answer of their question (Akankwasa., 2018). They welcome the guest when
they arrive in the hotels and make ready their room before their arrival in the hotel with the help
of house keeping so guest can get their room ready when guest arrive. Having protective,
exhaustive, and friendly table clerks is important, as this may be the 1st point of interaction a
client has when ejaculate at the hotel. Desk employee must manage a mixture of questioning and
demands, all while being gratifying and professional with the hotel custmers.
House keeping department
House keeping department of the Hilton also play necessary role in the Hotel Hilton in
their room division department. Their role is to cleans and well maintained the room which is
book for the guest. They have to make ready before they arrive in the hotel. They check all the
areas of the room such as bad, room , wash room and ensure that they all are properly cleansed
or not so guest can feel fresh in the room. They are also responsible to check all the equipment
and facilities in the room that they are working properly or not if they are not working then they
change with the other equipment which are working properly (Farrell and et.al ., 2018). They
also arrange all the other facilities like bed sheet , soap etc, so they can take bath because they
can be tired when they arrive in the room so this will make them feel fresh.
2) Role and responsibility Front office managers in the room's division department
Frond office manager of the Hilton hotel have some roles and responsibility in the this
hotel, and they are one of the most important part of the hotel who provide customer satisfaction
and give answer to the question of which are asked by the guest at the call or front offline. They
welcome the guest when they arrive in the hotels and make ready their room before their arrival
in the hotel with the help of house keeping so guest can get their room ready when guest arrive.
Having protective, thorough, and affable desk employee is important, as this may be the first
point of action a client has when come at the building (Gil-Garcia And et.al., 2019). Desk clerks
must pull off a mixture of questioning and demands, all while being gratifying and professional
with the visitors. They have different roles and responsibilities at the Hilton which helps guest
to get them proper facilities and make better experience for the guest of the hotels. Here are
some role and duty of the advance office director of the Hilton-
Role of the Front office manager

 Role of the front manager of the Hilton hotel is to give superior customer services to
the guest .
 Understand the needs of the guest
 provide them facilities to gain their trust
 they provide proper training to the employees of the Hotel Hilton so they can do their
task proper, and they can achieve their hotels and objectives as well.
 Use of effective communication to understand the needs and demand of the customers
and it helps to gain customer loyalty.
 Ensure all the arrangement are done by the other employees or not before arrival of the
guest in the room
 Welcome guest when they arrive in the Hotel 's front office so guest can get warm
welcome from the Hotel Hilton.
Responsibilities of the foremost office manager of Hotel Hilton
 Front office manager insure the front desk is ruly and has all the essential letter paper
and material such as form of the hotel, informative leaflets (Ivanov and Ayas., 2017),
pens which are most important and pc etc.
 supervise, train and assist the other office staff which includes secretary, safety guardian
and call center enployee, so they can play their role properly and achieve their objectives
and business goals of the Hotel Hilton
 They have sedulous shifts night shit and day shift.
 Responsible to ensure the timely accurate
 proved work happening as a front desk manager or reception manager
 Hands on the occurrence with the business office machine such as printer and Fax
machines at Hotel Hilton
 Through knowledge of the customer care services, office management and the basis
bookkeeping process.
 Competency in the English language
 it is essential for the front office manager to have cognition of the MS office ,
particularly Excel and the word .
 They should have management skills because they have to manage every activity at the
workplace.

 Problem solving skills are necessary for the front office managers, so they can provide
right solution to their employees in the different situations in the workplace.
3) Key legal and statutory regulations within the hotel
The Hospitality sector encompasses recreation, accommodation, arts and entertainment
and food services. Government has made some laws related to this industry which is important
for the Hotel Hilton to follow those rules (Kimes., 2016). This laws can include health of the
employees and their shifty related laws , labor laws , environmental laws, licensing for the
alcohol, highness , privacy and many more regulation for the guest and employees both. This is
important for the manager of the company to ensure to have those all laws at their workplace so
their guest can take good experience in the company and employees can also feel safe at the
workplace. Here are some regulation which should be followed by the Hotel Hilton.
Employees welfare
In this law Hotel Hilton have to provide safety, medical , insurance etc to the employees,
so they can feel safe when they are working in the company's workplace. During the work they
can meet with an accident and staff members can need urgent help and medical facility. In this
law company have to put some medical emergency kit at their workplace so employees can work
without any fear. Most of the employees in the Hotel Hilton are only source of income for their
family and if anything happened so them then their will be no one who can care about their
family so it is important for the Hotel Hilton to provide insurance to the employees, so they can
be motivated, and they will give their best to achieve companies goals and their objectives
(Kimes., 2017). They also have to provide fare wages to the employees which comes under the
employment law in this industry. Uk government has decided minimum wages for the employees
so their managers and leaders should ensure that employees are getting equal salaries and wages
at the company so they can be motivated and work to make the business of the Hotel Hilton
successful. It will help them to show there presence in the UK market with the good reputation
and it will also affect on their profitability. Hotel Hilton are only source of income for their
family and if anything happened so them then their will be no one who can care about their
family so it is important for the Hotel Hilton to provide insurance to the employees, so they can
be motivated, and they will give their best to achieve companies goals and their objectives.
Food shifty laws

Uk Government has made some food related laws so people come in the hotels can get
safe and healthy food from the hotel. It is important for the Hotel Hilton to follow those rules
otherwise UK government can take action against them and it will also affect on their image in
the customers mind (Kumar And et.al., 2017). They have to provide healthy and french food to
the guest so it will not affect on their health. They have to follow the shifty instruction related to
the guest in their hotel. Place where companies sheaf are making food should be clean, and they
should wear gloves so guest will feel safe to eat food in the Hotel Hilton Food safety laws play a
major role in the Hotel Hilton, and knowledge about how to cleanable and store food can keep
their guests risk less and assist business of the Hotel Hilton avoid lawsuits and Extra charges.
The some cases of food & beverage impurity in the news recently have demonstrated the trouble
in drawing the beginning of the corrupt food, which means places that provide food must be
vigilant about knowing their suppliers.
4)Analyses of revenue management, including their elements and their high demand tactics
which can apply to increase room rates
Revenue management is essential for the Hotel Hilton this helps to provide the quality to
create most out of the biodegradable stock list of their hotel rooms (Nascimento and et.al.,
2018). This also allow the Hotel Hilton to maximize the amount of money they generates
through their business and properly enable the companies decision creator to make abreast , data
driven choices , rather than relaying on the replete or the guesswork. For the manager of the
Hotel Hilton there are two important tools available which allow them to make money from
their guest “ Revenue management and Yield management. Both are similar.
Elements of revenue management
There are some basic elements and ingredient which can be applied by the Hotel Hilton
to get effective revenue management.
Market segmentation
It is important for the Hotel Hilton company to provide rooms according to the age group.
Many students who are not earning yet will demand for the law price range rooms and age group
between the 30 to 40 can stay in the the luxury rooms of the company, many people who have
their family need room where they can stay together and people will ready to pay high rent for
those rooms and Hotel Hilton can earn profit from them. They can take competitive advantages
and increase their revenue with those market segmentation.\

demand forecasting
Demand forecasting is the analysis of the information to find the demand of the rooms in
the Hotel Hilton or this industry according to the data available on the company (Resh, Grimes
and Aguirre., 2018). They can forecast the demand and set the room rates accordingly and this
will help them to increase their profitability in the market, and they can show their presence in
the international market.
Dynamic pricing
In this methods hotels change their room prices according to the demand in the market.
Hotel Hilton can follow this, and they should increases their prices the room during the demand
in the market is high and when demand is low they should decrease the prices, so they can make
revenue which is better than without making revenue in the market
Pricing
pricing depends on demand of the market and customer wants to pay for a particular type
of belongings (Satpute., 2019). To set the price, a revenue manager analyzes the market where
Hotel Hilton is operating their business , competitors’ prices, and their products. The prices are
optimism accordant to different valuation strategies.
High demand tactics to increase daily room rates
Close or restrict discounts - Revenue manger of the Hotel Hilton should discount and restrict
the discounts as essential to increase the average rates. They can provide offers and discount to
those guest who will say in their hotel for the long period of time or they should control bookings
to the shorter stays.
Utilize minimal length of stay limitation carefully- A minimum dimension of stay limitation can
help Hotel Hilton a belongings gain room nighttime (Shashidhar and Prakash., 2017). For
grouping, study the groups’ patterns and make up one's mind how many days they are likely to
add to their stay. This will help them to increase their room prices and company can make
profitability in the market.
CONCLUSION
As per the report has been evaluated the servicess given by the Room Operation and
this has been included Front office and Housekeeping department. It also has been analysis
function and duty of the front office managers within the Hotel rooms Division department. This
report has been concluded knowledge and understanding of the key legal and statutory

regulations within the hotel operations (Xu and et.al., 2019). In the end of this report has been
analyses the Revenue management it also has been included the factors of Revenue
management and what are the highest request tactics of the revenue management which can
utilize within the hotel to gain the day-to-day room charge.

REFERANCFESS
books and journal
Abrate, G. and Viglia, G., 2016. Strategic and tactical price decisions in hotel revenue
management. Tourism Management.55. pp.123-132.

Shashidhar, C. and Prakash, M., 2017. Streamlining the regulatory regime to minimize the gap
between the
Xu, X. and et.al., 2019. Drivers of degree of sophistication in hotel revenue management
decision support systems. International Journal of Hospitality Management.79. pp.123-
139.