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Unit 6 Rooms Division Operations Management Assignment

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Added on  2019-12-28

Unit 6 Rooms Division Operations Management Assignment

   Added on 2019-12-28

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Unit 6 Rooms Division Operations Management Assignment_1
Table of ContentsINTRODUCTION...........................................................................................................................3PART 1............................................................................................................................................31.1 and 1.2....................................................................................................................................31.3 Legal and statutory requirement............................................................................................32.2 Key aspects of planning and management of front house area for the given hospitalitycondition......................................................................................................................................32.3 Discussion on operational issues...........................................................................................43.1 Significance of property interiors and designing to effective management..........................43.2 Aspects for planning and management of accommodation services of Hilton hotel.............53.3 Issues occur at workplace for providing accommodation services of Hilton hotel...............5Part 2................................................................................................................................................64.1 Revenue/yield method to maximize revenue ........................................................................64.2 Different sales techniques......................................................................................................74.3 Purpose and use of forecasting and statistical data within room division.............................84.4 Room division performance indicators for measuring revenue through accommodationservices.........................................................................................................................................8CONCLUSION................................................................................................................................9Reference.......................................................................................................................................112
Unit 6 Rooms Division Operations Management Assignment_2
INTRODUCTIONRooms division operations management stand for understanding the operation performedby organization in order to divide rooms which allotted to people. The present report is based onHilton hotel. It is a global brand of hotel and resorts with full of services and offers luxuriousservices to their customer according to their demand. This hotel is incorporated by ConradHilton. It has around 570 branches in approx 87 countries worldwide. Accommodation offeringhospitality services which include large of rooms and proper housing facilities. Front office playsa significant role in providing information related to rooms and various facilities. Legal andstatutory requirement involve proper formation of rooms which includes daily maintenance ofrooms. It able to maintain standard of rooms and improve management of Hilton hotel as well. PART 11.1 and 1.2Attached in covered ppt.1.3 Legal and statutory requirement.Requirement of legal and statutory include daily maintenance of rooms and cleanliness ofrooms. It involves proper formation and maintaining the standard of rooms. Health and safetyenvironment is required to be maintained by the organization to attract more people and provideproper satisfaction to them. It includes safety of storage area in which luggage of people areplacing in the right place (Abbott, 2014) Hilton hotel needs to set up price of their goods andservices reasonable. Affordable price has the capability to attract more people which can guestcan easily purchase. Government framed some rules and regulation which every organizationneeds to follow. Various policies and procedures are framed by legal authority which HotelHilton needs to follow. These are various legal policies which are as defined below:Some rules are framed for maintaining safe and secure working conditionwithin the organization.In hotel campus, both female and male workers are working so that they haveto provide equal employability to them. Flexible working is beneficial for both employees as well as employers. 3
Unit 6 Rooms Division Operations Management Assignment_3
Staff members are not allowed to use the hazardous substances. If they use thenhave to use proper safety equipment and follow guidance provided by thecompany.Every company needs to conduct audit to identify proper financial position. Health and safety records and manuals are have to keep in store by Hotel Hiltonwhich is used for further activities. These policies include law of tort which is related to act of intention of anyperson. 2.2 Key aspects of planning and management of front house area for the given hospitalitycondition.Sales management, guest complaint etc. related points are needs to be ensure by planningand management of Hilton hotel. They can manage things through computerised reservationsystem and customer management activities. Hilton hotel mentioned that planning andmanagement assist company to control check-in and checkout activities of their customers (Booand Bernick, 2013). It is the forecasting elements which help organization in further functions.Front house area have a capability to maintain timing of before and after time of their customer.Status of rooms are managed by this department and keep ensure that people get fresh and cleanroom before enter. Guest complaints regarding services offering by hotel to their customer whichis the integral part of hospitality services. In order to improve management of hotel higherauthority need to receive feedback from their guest. Feedbacks can be positive or negative. Bothare good for organization because negative feedback offering opportunities to improve theirservices and positive help them to maintain it. The planning and management of front house areais able to determine design, cleanliness, goals and objective of hotel environment. The interiorand exterior designing of hotel is included in this process. Higher authorities of hotel are makestrategies in order to implement planning and to meet corporate goals and objective. This factorinclude designing of furniture, floor, curtains, structure of room and more. They have to makeplans related to cleanliness of hotel premises on the daily basis, offering goods quality of foodstuff to their guest, provide best customer services and regular dusting in hotel. Regularinspection of rooms and washing floor and washing of cloths are included in the planning andstrategies making process of company (Bwo-Nung, 2008). 4
Unit 6 Rooms Division Operations Management Assignment_4

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