Report on Importance of Accommodation and Front Office Services - Clientele Hotel

Added on - 06 Jun 2020

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ROOMS DIVISIONSMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Accommodation and front office services for different firms..............................................11.2 Roles and responsibilities of accommodation and reception service staff............................11.3 Legal and statutory requirements..........................................................................................21.4 Services provided by rooms divisions...................................................................................2TASK 2............................................................................................................................................32.1 Importance of front of house area.........................................................................................32.2 Planning and management of front of house area.................................................................32.3 Key operational issues affecting performance of business...................................................4TASK 3............................................................................................................................................43.1 Importance of property interiors and design.........................................................................43.2 Critical aspects of planning and management.......................................................................53.3 Key operational issues affecting the business performance of accommodation services.....5TASK 4............................................................................................................................................64.1 Yield and revenue management activities to maximise rooms revenue and occupancy......64.2 Sales techniques....................................................................................................................64.3 Purpose and use of forecasting and statistical data within rooms division...........................64.4 Room division performance indicators.................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONRoom division management is crucial for hospitality firm sin order to increase theirrevenues and profitability. The report will cover accommodation and front office services forClientele hotel, London. Importance of front of house area, operational issues will be discussedin this report. Importance of property interiors and design associated with planning andmanagement will be covered. Performance indicators, sales techniques and revenue/ yieldmanagement will be discussed.TASK 11.1 Accommodation and front office services for different firmsAccommodation and front office services plays a major role for customer satisfactionfrom different hotel services effectively. They assist the consumers of hotel Clientele, Londonand other firms. It is the reception desk where a customer communicates for the first time andduring the vacating as well. The comfort management of customer is responsibility for frontoffice service manager. Customers are also able to call on hotel room service service if foundany complaints or shortcomings effectively (Aguinis, Edwards and Bradley,2017). Night auditortakes responsibility of managing hotel accounts after the day hours.The accommodation staff is concerned with utilities provided in hotel rooms premises.Housekeeping and front office services are the two main section which looks after maintenance,re pairings, mechanical system and electrical items. The department is also responsible for worksafety and concerned with no danger policy.1.2 Roles and responsibilities of accommodation and reception service staffThe main roles and responsibilities of accommodation and reception are discussed below:Accommodation staff:The staff is divided in two section, housekeeping and engineering staffwhich are discussed below:Housekeeping staff:The housekeepers are responsible for managing cleanness of hotel androoms. The staff in Clientele hotel London are not only concerned with rooms cleanness but alsomake sure that the kitchen and other key areas of hotel are also clean. The storage area is alsocleaned by them where food requirements are presented. Other items such as towels, toiletriesare also provided by them.1
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