Roster Staff: Importance, Benefits, and Considerations for TH&E Industry

This document provides information about the importance of rosters in an organization and how they can be used to control staff costs. It also discusses the benefits of using a social and cultural skill mix in the hospitality industry and provides examples of religious and cultural beliefs of staff commonly working in the TH&E industry and their considerations for formulating rosters.

Roster Staff

Table of Contents
Assessment 1: Written Test.............................................................................................................1
1. Identification of the award provisions................................................................................1
2. Pay entitlement for the day.................................................................................................2
3. What are the leave provisions for the following instances?...............................................2
4. What are the requirements for time and wage records? How long these records must be
kept?.......................................................................................................................................3
5. What is the importance of rosters for efficiency in an organization and how can a roster be
used to control staff costs?.....................................................................................................4
6. Benefits for using a social and cultural skill mix in the hospitality industry.....................5
7. Description of different examples of religious and cultural beliefs of staff commonly
working in the TH&E industry and their further consideration to formulate rosters.............6

Assessment 1: Written Test
1. Identification of the award provisions
a). Leave including shift workers
All the employees working in an organisation have the right to get leaves. These will be
provided in accordance to the agreement between employee and employer. If, there is no
agreement then these will be provided as per National Employment Standards. In any case,
leaves will not be lower than the standards provided by NES. There are many reason in respect to
which leave can be taken by an employee like go on holiday, personal reason, becoming sick and
to take care of sick family members. All the information in respect to the leaves and its type is
presented below;
 Full time and part employees are eligible to grab the annual leave of 4 weeks (paid) per
year. The same is provided on pro rata basis to part time employees. In case of shift
workers, additional 1 week is also provided along with that 4. Casual employees are not
entitled for any kind of leave.
 Full time and part time employees also get the personal leave which is further known as
sick or carer’s leave. In this regard, 10 days paid leave is provided to both kind of
employees. In case when there is no paid leave then both are eligible to take 2 days’
unpaid leave on the permissible occasion. Here, casual employees also have the right
entitle 2 days’ unpaid leave on some permissible occasion.
 There are many other kind of leaves provided to employees like compassionate leave,
family & domestic violence leaves, community service leave, long service leave and
parental leave. Here, both paid and unpaid leaves are available to all full time, part time
and casual employees.
b). Mandated breaks between shifts
Within hospitality industry there is no rule regarding break between the shift. Afterwards
the breaks allowed to an employee in between the work includes 10 minute of rest break that
counted as time worked and 30 to 60 minutes’ meal break that not counted as time worked.
c). Maximum allowed shift hours
All the employees have work for specific hours within an organisation. These are known
as the maximum hours an organisation can get the services from a particular employee. In case,
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asked for working more than they have the right to refuse for same or getting the extra pay for
additional work. In this also additional hours are fixed. This was done with the basic concept of
mental rest. The maximum hour of work allowed is;
 Full-time employees – 38 hours per week + reasonable additional hours
 Part-time and casual employees – 38 hours or employee’s ordinary weekly hours
(whichever is less) + reasonable additional hours
d). Standard, overtime and penalty pay rates
The standard pay that employees are entitled to get from an organisation is national
minimum wage of $19.49 per hour or $740.80 per week. Penalty pay rates needed to provide by
an organisation in case when they took work on weekends, public holidays, late night shifts and
early morning shifts. Overtime is applied in case when perform work above to the ordinary hour
and on holidays. Here, eligible employees can get $1500 per fortnight.
2. Pay entitlement for the day
All the employees entitled to get the payment of $29.235.
3. What are the leave provisions for the following instances?
Carers
Sick and carer’s leave is also acknowledged as the leaves provided to the
individual/employee for their personal illness or for the family emergencies. According to this
provision an employee is completely free to the take emergency leave at immediate basis if any
family member is injured or sick in any case. All these come under the carer’s leave provision
and every employer is required to pay this kind of leave to the employees on emergency basis
effectively. Even though the leaves are provided to employees for emergency cases but still
carer’s leave comes from the personal leave balance of the employee working in the entity.
Compassionate reasons
Compassionate reasons are acknowledged as the emergency reasons due to which
employees have to take leave at emergency basis. This simply includes reasons like death of the
family member or the serious condition of the family member who suffers from life threatening
illness or sort of injury. As per this provision, employees are here completely free to take leaves
of 2 days compassionate leave on the basis of above specified reasons.
Illness or injury
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These are acknowledged as the paid sick leaves which are provided to the employees in
the condition when they are highly ill and are not in the condition of the performing the assigned
work. In this case employee can easily take leave and get time for the recovery effectively. This
type of leaves can also be taken in the situation of the stress and pregnancy associated illness.
Jury service
Here, this leave is basically provided to the employees when they are entitled to take
community service leave while they are engaged in the activity and for reasonable travel and rest
time. There is no limit on the amount of community service leave as the employees can take it
any time as per the core requirement of the time.
Long service
This type of leaves is provided to those employees who serve the same company for
longer period of time. An employee gets eligible to this leave when they work for at least 7 years
for the same company.
Maternity or paternity
Parental leave is basically provided to the individuals when they goes through few
situation such as giving birth to the baby, spouse is giving birth to the baby, an employee’s
adopts child under the age of 16 years of age. Here, it can be said that employees are entitled to
take 12 months of unpaid parental leave. They can also request an additional 12 months of leave
from the employers if they required it utmost.
Rehabilitation of injured workers
These types of leaves are basically provided to the employer when they are medically
unfit to perform the work at their own level. In this worker usually gets compensation from the
employer in the form of insurance whose premium has been paid by them earlier.
Study
This is provided to employees when they want to further move for the higher study. It
simply may or may not pay the employee during their leave duration.
4. What are the requirements for time and wage records? How long these records must be kept?
In every business organisation there is the huge requirement of maintaining time as well as
wage records. Some of the common requirements among them are it supports in issuing pay slip
to each and every employee on the basis of their core work, it is also useful in government
inspection too as they can easily review actual working practices of the company in terms of
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checking that whether employees are paid on timely manner or not. This also ensures that
employees are getting right level of amount as per their working practices within the company.
In addition to this, it can be further said that time and wage records also maintains transparency
among the employer and employee as they are easily able to check that all the activities
mentioned in the schedule are true or not. As per the norms stated in the regulations, it can be
said that these records are required to keep all the copies of the staff records for minimum 7
years. By keeping these records for 7 years business entities can easily keep themselves safe in
legal terms as they are following each and every laws as per the instructions.
5. What is the importance of rosters for efficiency in an organization and how can a roster be
used to control staff costs?
Roster simply supports business person in recording the working time of individuals so
that they can easily determine that how much they are required to pay the specific person.
Staff roster is also acknowledged as the important way through which business operations
of the company can be executed in the simpler manner. Along with this, it can be further
said that some of the important benefits of roster staff are specified as below:
 Here, it can be said that roster staff simply contributes in developing an effective
schedule for the employees according to which they can easily execute their work
responsibilities and reduce the chances of overburden on the employees. This simply
results in the decline on the higher expenses.
 Along with this, it can be further said that roster of employees simply raises productivity
of the company as they are easily able to reduce absenteeism at workplace. This is so
because with effective schedule it is easier for the employees to plan their all activities
accordingly. This ultimately supports them in executing their work in the pre planned
manner.
 Apart from this, it has also been analysed that roster simply develops with the interactive
session with the employees simply supports business manager in developing adequate
schedule as per comfort zone of employees. This simply increases productivity of the
employee as they are highly satisfies with their work responsibility.
On the basis of above specified benefits it can be said that development of effective roster
simply supports individuals in controlling the staff cost as each and every activity is
scheduled in such a manner that could maximise the productivity of the employees along
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with their satisfaction level. Along with this, it also controls the unnecessary activities that
could raise overall cost of the company. This simply depicts that roster can be easily used to
control the staff costs.
6. Benefits for using a social and cultural skill mix in the hospitality industry
Cultural skill refers to the ability of an individual to effectively work, perform, interact and
create meaningful or strong relationship with people of different cultural background. Cultural
background can consist of the customs, behaviour and beliefs of people from diverse groups. On
the other hand, social skills introduce to the competency or skills that used by a person to
communicate and act together with each other, both non-verbally and verbally, via body
language, gestures, and personal appearance. There are different advantages gains by hospitality
industry by using social and cultural skill mix. 3 examples of benefits will be explained as
below:
Flexible working arrangements: The nature of hospitality organisation means flexibility
which is unavoidable because of seasonality and long opening hours. Additionally, as employees
become progressively diverse or varied there has been larger pressure on business to react by
being additional flexible within their entire procedures, systems and process, and not only in
their working schedule or hours. For example: flexible working arrangements for diverse group
will be beneficial and essential for hospitality organisation because it will support them in
retention of knowledgeable and talented employees at workplace that results in higher growth.
Enhanced customer service: With the help of social and cultural skill, hospitality industry
becomes able to enhance their customer service and maintain them with long lasting relationship.
By developing abilities among employees to communicate across cultures as well as know the
characteristics or description of a diverse customer base. With the help of this, hospitality
industry can easily gain competitive benefit over those who do not. For example: by having
cultural and social skills, hotel manager become more capable in understanding of diverse
customer’s needs and wants towards business. By having knowledge about the diverse
customers, hospitality industry can easily increase their sales and market ratio.
Improved effectiveness of team: It is another example of benefit for using social and
cultural skill mix in hospitality business. It is recommended that management of successful
diversity will support hospitality industry by improving innovation, creativity, decision making
process and problem solving. This will be beneficial for hospitality organisation because it
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supports them in improvement of its brand image and also increment in market share. For
example: social and cultural skill mix among hotel manager or employees will be essential for
hospitality business in improvement of effectiveness within team. This turn to support business
in attainment of its competitive advantages easily.
7. Description of different examples of religious and cultural beliefs of staff commonly working
in the TH&E industry and their further consideration to formulate rosters
TH&E industry is wide and large number of organisations are operating their business
under same. In accordance to the nature and size of business all the medium and large
organisation requires effective workforce for handling of business activities. Religion introduces
to the social culture system of designated practices and behaviours, morals, sanctified places,
ethics, prophecies, texts, worldviews, or organisations which is mainly relates humanity to
transcendental, supernatural or spiritual elements. Along with this, culture refers to the
personality and character of an organisation or an individual. It's what makes business unique as
well as is the sum of its traditions, beliefs, values, interactions, attitudes and behaviours. Positive
workplace culture helps hospitality organisation in attraction of talent, drives engagement,
impacts satisfaction and happiness, and effects on employee’s performance. There are three
effective examples which will be described as below:
Example 1: Jewish people as well as Seventh Day Adventists within particular are worried
with the Sabbath.
Example 2: Muslim and Jewish employees in the kitchen may have objections to
managing certain food items, mainly pork products.
Example 3: Some persons strictly watch the Sabbath Day, which put off them from
working. Along with this, Muslims are expected to pray all the way through the day and
provision must be handled.
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