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Roster Staff: Understanding Award Provisions and Roster Management in Hospitality

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Assessment Tasks and Instructions
Student Name

Student Number

Course and Code

Unit(s) of Competency and Code(s)
SITXHRM002 Roster staff
Stream/Cluster

Trainer/Assessor

Assessment for this Unit of Competency/Cluster
Details
Assessment 1
Short Answer Questions
Assessment 2
Assignment
Assessment 3
Project
Assessment conducted in this instance:
Assessment 1 2 3
Reasonable Adjustment

1.
Has reasonable adjustment been applied to this assessment?
No
No further information required
Yes
Complete 2.
2.
Provide details for the requirements and provisions for adjustment of assessment:
Student to complete

My assessor has discussed the adjustments with me

I agree to the adjustments applied to this assessment

Signature
Date
2
nd Assessor to complete
I agree the adjustments applied to this assessment are reasonable

Name

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Signature Date
Assessment Guidelines

What will be assessed

The purpose of this assessment is to assess you underpinning knowledge to complete the tasks outlined in the

elements and performance criteria for this unit of competency and relating to the following aspects:

sources of information on awards and other industrial provisions

industrial agreements and other considerations which impact the preparation of staffing rosters:

o
single or multiple awards and enterprise agreements
o
award provisions for:
ļ‚§
leave
ļ‚§
mandated breaks between shifts
ļ‚§
maximum allowed shift hours
ļ‚§
standard, overtime and penalty pay rates
o
overall number of hours allocated to different staff members
o
use of:
ļ‚§
contractors and consideration of fees
ļ‚§
permanent or casual staff
key elements of applicable awards and enterprise agreements:

o
leave provisions
o
mandated breaks between shifts
o
maximum allowed shift hours
o
standard, overtime and penalty pay rates
organisational policies which impact the preparation of staffing rosters:

o
sociocultural-friendly organisational initiatives
o
family-friendly workplace initiatives
o
leave for:
ļ‚§
carers
ļ‚§
compassionate reasons
ļ‚§
illness or injury
ļ‚§
jury service
ļ‚§
long service
ļ‚§
maternity or paternity
ļ‚§
rehabilitation of injured workers
ļ‚§
study
o
recreation
industry sector:

o
role of rosters and their importance in controlling staff costs
o
system capabilities and functions of rostering software programs
o
different formats for and inclusions of staff rosters
o
different methods used to communicate rosters, both electronic and paper-based
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specific organisation:
o
social, cultural and skills mix of the team to be rostered
o
full details of human resource policies and procedures that cover leave provisions and socio-cultural issues
o
operational requirements of the business activity, department or event subject to rostering
o
wage budget for the business activity, department or event subject to rostering.
Place/Location where assessment will be conducted/Timeframes

RTO to complete

Resource Requirements

Pen, paper, computer, Internet access, template ATO (Tax withheld), timesheet and payslip template

Internet Links:

Award:

http://www.fwc.gov.au/documents/modern_awards/award/ma000009/default.htm

National Employment Standards:

https://www.fairwork.gov.au/employee-entitlements/national-employment-standards

Instructions for assessment including WHS requirements

You are required to address all questions to achieve competence. Your trainer will provide you with instructions

for time frames and dates to complete this assessment.

Once completed, carefully read the responses you have provided and check for completeness. Your trainer will

provide you with feedback and the result you have achieved.

Statement of Authenticity

I acknowledge that I understand the requirements to complete the assessment tasks

The assessment process including the provisions for re-submitting and academic appeals were explained

to me and I understand these processes

I understand the consequences of plagiarism and confirm that this is my own work and I have

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acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature: Date: / /201

This assessment:
First Attempt 2nd Attempt Extension ā€“ Date: / /
RESULT OF ASSESSMENT
Satisfactory Not Yet Satisfactory
Feedback to Student:

Assessor(s) Signature(s):
Date: / /
Student Signature
Date: / /
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Assessment 1
Your task:
Answer the following questions. Each question must be completed.
1.
Go to https://www.fairwork.gov.au/employee-entitlements/national-employment-standards and identify
the award provisions for:

a.
Leave including shift workers
b.
mandated breaks between shifts
c.
maximum allowed shift hours
d.
standard, overtime and penalty pay rates
Responses

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1. Leave including shift workers
For shift workers, the leave provisions are different from the regular employees as they work rostered 24/7 and

also changing shifts, they even work on Sundays and the public holidays. Regular employees get four weeks of

paid annual leave while shift workers are provided with an addition week of leave due to their extra working

efforts. The leaves are required to be provided to them so that they can maintain the work-life balance and can

also maintain the health conditions.

The condition that has to be followed is that if the workload is high in an organisation and the shift worker is

asking for the paid leave, then the management needs to manage the situation according to work requirement.

2.
Mandated breaks between shifts
In the hospitality industry, the breaks are given based on time worked. There are two types of break allotted to

every employee that rests break and meal break. The rest break is of 20 minutes while a meal break is of 30

minutes. The 10 minutes rest break is paid for every employee while the 30 minutes meal break is paid only for

the shift workers. There are two types of rest breaks given that are if the employer works for more than 8 hours

than they are allowed to have one paid rest break and if the employer works for more than 10 hours than they

can have two paid rest breaks.

There is also some time foundation on the employees for taking the break that is the meal break is only allowed

to be taken only in the second hour of the work or the sixth hour of the work after starting a six-hour working

shift. The employees are allowed to take a break within five working hours.

3.
Maximum allowed shift hours
The maximum time allowed to work is different for different categories, which are full time, part time and casual

workers.

ļ‚·
Full-time employees
For a roster cycle of four weeks on an average 38 hours per week working is mandatory, 11.5 hours of working

each day, and ten hours working for eight days for a roster of four weeks.

ļ‚·
Part-time employees
Ordinary hours as rostered, 11.5 hours of working each day, and ten hours working for eight days for a roster of

four weeks.

ļ‚·
Casual employees
The casual employees have to work for 12 hours a day and on average of 38 hours per week in a roster of four

weeks.

4.
Standard, overtime and penalty pay rates
The pay rates of the employees increase when they work overtime, on weekends, on the day of public holidays.

They pay scale also increases in the case of working late night shifts or early morning shifts as well. For a hotel

manager to be working full time, the hourly pay rate as calculated is $24.09, and for the part-time, it is the same

as for the full-time employee. For the casual employee, the pay rate is $30.11 per hour.

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2. You employ three chefs. John is casual, Jack is part-time, and Chenelle is employed full time. They all arrive
for the morning shift. After 1 hour a storm hits the restaurant, and the power goes off. The manager informs

the staff that they shall clean up and leave as power will be off at least for two days. After 1.5 hours all staff

leave. What is their pay entitlement for that day?

Minimum Hours

As this scenario is not provided anywhere so, in that case, it can be given that the employees should be allowed

to have the pay entitlement for the time they have worked that day that is they will get paid for 1.5 hours of

working.

3.
What are the leave provisions for the following instances?
Leave provisions

SIT Version 1 7 of 29
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Sick and carers
The carerā€™s leave makes employees entitled to take leave to deal with family emergencies, personal health

problems and also fulfil their responsibility of caring. The sick leave can be considered when the employee is not

feeling well to be working. Carerā€™s leave is accounted for when the employee has to take care of the immediate

family member. According to NES, the sick and carerā€™s leave are also of two types that are paid and unpaid:

ļƒ˜
Paid sick and carerā€™s leave: This leave is provided to the part and full-time employees when they are
unable to work due to medical conditions or they have to take care of their immediate family members.

ļƒ˜
Unpaid: Other than the casual employees, all the employees are allowed to have two days of unpaid
leave in case they have provided care and support to their family members.

Compassionate reasons

This leave is accounted to the employees when their immediate family member suffers from a fatal disease or

dies. The two days leave given to each employee as a compassionate reason.

Injury and rehabilitation of injured workers

This type of leave is known as workers compensation in which insurance payment and leave are provided to the

workers in the case when they get injured while working. It includes medical expenses of the employee and pays

until they are not fit for work.

Jury service

It is a community service type of leave which is provided to every employee included casual employees so that

they can attend jury duty. The employers are required to pay the employee for the first ten days of the jury days

only after the employee provides the evidence of working jury duty.

Long service

This type of leave is given to the employee in case they have been working for the same employer for a long

time. Different states have a different definition for the long term time, i.e., either seven years or 12 years of

working provides the employee to have a long service leave.

Maternity or paternity

The parental or maternity leave is allowed to the employees in case they are adopting a child or are expecting a

baby, in these cases, they can have 12 months of unpaid parental leaves also they can ask to extend the leaves

to further 12 months. Also, to complete the paper work for the adoption of the chil, a 2-day unpaid leave is

assigned to the employees.

Study

The study leave is given to the employees based on one day a week.

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4. One requirement of a business is to maintain and administer rostering records. Go to
https://www.fairwork.gov.au/employee-entitlements/national-employment-standards
templates and
guides, and download the file >Pay slips and record keeping>Weekly time and wage records template

a.
Complete the timesheet using the following information:
Joseph
(Level 6 cook (tradesperson) grade 5) ā€“ will be working from 15.30 ā€“ 22.00 on Mon, from 6.00 ā€“ 14.30
on Thurs, Fri and Sat and from 13.30 ā€“ 22.00 on Sun.

Employeeā€™s ordinary hours*:
00 hours 00 mins per week / fortnight / other <insert text>
(circle appropriate option and insert information if required)

Day & date
Start time Break unpaid* Restart time Finish time Other times/
Breaks

Total

(Hours minus

unpaid

breaks)

Monday
15.30 22.00 6.5 hours
Tuesday
Off -
Wednesday
Off -
Thursday
6.00 14.30 8.5 hours
Friday
6.00 14.30 8.5 hours
Saturday
6.00 14.30 8.5 hours
Sunday
13.30 22.00 8.5 hours
Total
: 40.5
hours

b.
Complete the payslip including superannuation info (any fund) and tax (tax calculator template
attached)

Employer superannuation contribution ā€“

Retirement Fund

Contribution
$18.80 / Month
c.
Attach the documents to this assessment.
Weekly earnings
With tax-free threshold No tax-free threshold
1
2 3
$
$ $
1,102.01
218 339
5.
What are the requirements for time and wage records? How long these records must be kept?
The requirement for time and wages are as such:

ļ‚·
The record needs to be easily understandable
ļ‚·
It should be in the English language
ļ‚·
The altercation in the records should only be done in case of any error
The period to keep the records related to the time and wages is seven years.

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6. What is the importance of rosters for efficiency in an organization, and how can a roster be used to control
staff costs?

For scheduling the work in the shifts by the managers, the roster plays an important role as they assign the

duties to the employees so that they can work one shift at a time. It also helps the managers to manage the

shifts as per the availability of the staffs. The rosters are very much helpful for an organisation as it manages the

skill balancing of the staff as per the shifts. The organisation that has implemented the rotating roster have

managed to have a more versatile set of employees at the workplace. With the help of rotating roster, the issue

of overtime reduces and the part-time employees can get more work.

7.
Provide three examples for benefits for using a social and cultural skill mix in the hospitality industry:
1.
Positivity in the organisational culture: When the culture of the organisation is positive than every
employee works to their best and provides a 100% input from their side.

2.
Customer service improvement: By having employees of different cultures and societies in the
hospitality industry, the organisation can effectively manage a diverse range of customers.

3.
Enhanced team effectiveness: The team effectiveness increases when diverse employees are managed
appropriately.

8.
Provide three examples for different religious and cultural beliefs of staff commonly working in the TH&E
industry and how these religions potentially need to be accommodated for when preparing rosters:

1.
Reasonability and sincerity is required
2.
Every employee need to be provided with a praying place for the religion that they follow
3.
It should be flexible and agile
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Assessment-2
Part A

1. You are required to develop the roster for the week commencing 16 January to 22 January, using the

spreadsheets provided.

Hotel Futura

Week commencing: 16 January 2017 to 22 January 2017

Employee

name

Job role
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Mark
Front
office

grade 1

13.30-22.00
13.30-
22.00

13.30-

22.00

13.30-

20.00

13.30-

22.00

Tom
Front
office

grade 1

6.00-

14.30

6.00-

14.30

6.00-14.30
6.00-
12.30

6.00-

14.30

Jordan
Front
office

grade 1

22.00-

6.30

22.00-6.30
22.00-
6.30

22.00-

6.30

22.00-

6.30

Sam
Front
office

grade 2

15.30-

22.00

6.00-

14.30

6.00-

14.30

6.00-

14.30

13.30-

22.00

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Shelly Front
office

grade 2

13.30-

22.00

13.30-

22.00

13.30-22.00
13.30-
22.00

13.30-

22.00

Darren
Front
office

grade 3

22.00-

6.30

24.00-

6.30

22.00-

6.30

22.00-

6.30

22.00-

6.30

Scott
Front
office

supervisor

6.00-

14.30

6.00-

14.30

6.00-14.30
6.00-
12.30

6.00-

14.30

Margaret
Front
office

supervisor

15.30-

22.00

13.30-22.00
12.30-
21.00

6.00-

14.30

13.30-

22.00

Breaks
: Every shift consists of 30 minutes unpaid break of meal
Weekly hours
: Every member of staff works 1*6 hours shift and 4*8 hours shift
2. Once you have developed the roster based on the above information, transfer the roster on TAB Part A and:

a) Check if each employee has at least two rostered days off in the week. Highlight these days in grey color.

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Hotel Futura
Week commencing: 16 January 2017 to 22 January 2017

Employee

name

Job role
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Mark
Front
office

grade 1

13.30-22.00
13.30-
22.00

13.30-

22.00

13.30-

20.00

13.30-

22.00

Tom
Front
office

grade 1

6.00-

14.30

6.00-

14.30

6.00-14.30
6.00-
12.30

6.00-

14.30

Jordan
Front
office

grade 1

22.00-

6.30

22.00-6.30
22.00-
6.30

22.00-

6.30

22.00-

6.30

Sam
Front
office

grade 2

15.30-

22.00

6.00-

14.30

6.00-

14.30

6.00-

14.30

13.30-

22.00

Shelly
Front
office

grade 2

13.30-

22.00

13.30-

22.00

13.30-22.00
13.30-
22.00

13.30-

22.00

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Darren Front
office

grade 3

22.00-

6.30

24.00-

6.30

22.00-

6.30

22.00-

6.30

22.00-

6.30

Scott
Front
office

supervisor

6.00-

14.30

6.00-

14.30

6.00-14.30
6.00-
12.30

6.00-

14.30

Margaret
Front
office

supervisor

15.30-

22.00

13.30-22.00
12.30-
21.00

6.00-

14.30

13.30-

22.00

Breaks
: Every shift consists of 30 minutes unpaid break of meal
Weekly hours
: Every member of staff works 1*6 hours shift and 4*8 hours shift
b) Calculate the weekly wages for each of the staff.

c) Calculate work hours for the week for each staff member.

Hotel Futura

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Week commencing: 16 January 2017 to 22 January 2017
Employee

name

Job role
Monday Tuesday Wednesday Thursday Friday Saturday Sunday Working
hours

per

week

Mark
Front
office

grade 1

13.30-22.00
13.30-
22.00

13.30-

22.00

13.30-

20.00

13.30-

22.00

40.5 hrs

Tom
Front
office

grade 1

6.00-

14.30

6.00-

14.30

6.00-14.30
6.00-
12.30

6.00-

14.30

40.5 hrs

Jordan
Front
office

grade 1

22.00-

6.30

22.00-6.30
22.00-
6.30

22.00-

6.30

22.00-

6.30

40.5 hrs

Sam
Front
office

grade 2

15.30-

22.00

6.00-

14.30

6.00-

14.30

6.00-

14.30

13.30-

22.00

40.5 hrs

Shelly
Front
office

grade 2

13.30-

22.00

13.30-

22.00

13.30-22.00
13.30-
22.00

13.30-

22.00

40.5 hrs

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Darren Front
office

grade 3

22.00-

6.30

24.00-

6.30

22.00-

6.30

22.00-

6.30

22.00-

6.30

40.5 hrs

Scott
Front
office

supervisor

6.00-

14.30

6.00-

14.30

6.00-14.30
6.00-
12.30

6.00-

14.30

40.5 hrs

Margaret
Front
office

supervisor

15.30-

22.00

13.30-22.00
12.30-
21.00

6.00-

14.30

13.30-

22.00

40.5 hrs

Breaks
: Every shift consists of 30 minutes unpaid break of meal
Weekly hours
: Every member of staff works 1*6 hours shift and 4*8 hours shift
d) Locate the correct hourly rate for each staff member based on their award including penalty rates which

apply for specific times during weekdays and for Saturdays and Sundays.

e) Calculate the wages for each staff member for the week for this roster.

f) Calculate the total Wages for the week.

MARK

(Front

Office

Grade

1)

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Total
Payou

t

Break

unpai

d*

(e.g.m

eal

12:30

pm)

Resta

rt

time*

Other

times/

Brea

ks*

Total

Total

Payou

t

Total

Payou

t -

With

Awar

d Pay

Daily

Payra

tes

(Hour

s

minus

unpai

d

breaks

)

OFF
- - - OFF OFF OFF OFF
OFF
- - - OFF OFF OFF OFF
6.18
- - - $18.9
1
8.5 $160.7
4

$166.9

2

6.18
- - - $18.9
1
8.5 $160.7
4

$166.9

2

6.18
- - - $18.9
1
8.5 $160.7
4

$166.9

2

0
- - - $23.6
4
6.5 $153.6
6

$153.6

6

0
- - - $33.0
9
8.5 $281.2
7

$281.2

7

Total
: 40.5 $917.1
3

$935.6

7

Tom

Total

Payou

t

Break

unpai

d*

Resta

rt

time*

Other

times/

Brea

ks*

Total

Total

Payou

t

Total

Payou

t -

With

Awar

d Pay

(e.g.

meal

Daily

Payra

tes

(Hour

s

minus

unpai

d

breaks

)

12:30

pm)

3.09
- - - $18.9 8.5 $160.7 $163.8
SIT Version 1 17 of 29
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1 4 3
3.09
- - - $18.9
1
8.5 $160.7
4

$163.8

3

3.09
- - - $18.9
1
8.5 $160.7
4

$163.8

3

OFF
- - - OFF OFF OFF OFF
OFF
- - - OFF OFF OFF OFF
0
- - - $23.6
4
6.5 $153.6
6

$153.6

6

0
- - - $33.0
9
8.5 $281.2
7

$281.2

7

Total
: 40.5 $917.1
3
- 40.5 $917.1
3

$926.4

0

Awar

d

Payou

t -

07:00

to

Midni

ght

Awar

d

Payou

t -

Midni

ght to

07:00

Total

Awar

d

Payou

t for

07:00

to

Midni

ght

Total

Awar

d

Payou

t for

Midni

ght to

07:00

Total

Award

Payou

t

Break

unpai

d*

Resta

rt

time*

Other

times/

Break

s*

Tota

l

Total

Payou

t

Total

Payou

t -

With

Awar

d Pay

(e.g.

meal

Daily

Payra

tes

(Ho

urs

min

us

unpa

id

brea

ks)

12:30

pm)

OFF
OFF OFF OFF OFF - - - OFF OFF OFF OFF
$2.06
$3.09 4.12
$20.0

9

$24.2

1
- - - $18.9
1
8.5 $160.7
4

$184.9

4

$2.06
$3.09 4.12
$20.0

9

$24.2

1
- - - $18.9
1
8.5 $160.7
4

$184.9

4

$2.06
$3.09 4.12
$20.0

9

$24.2

1
- - - $18.9
1
8.5 $160.7
4

$184.9

4

$2.06
$3.09 4.12
$20.0

9

$24.2

1
- - - $18.9
1
8.5 $160.7
4

$184.9

4

$0.00
$3.09 0 $0.00 $0.00 - - - $23.6
4
6.5 $153.6
6

$153.6

6

OFF
OFF OFF OFF OFF - - - OFF OFF OFF OFF
$8.24
$15.4 $16.4 40.5 $796.6 - - - - 40.5 $796.6 $893.4
SIT Version 1 18 of 29
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5 8 0 0 2
Total

Award

Payou

t

Break

unpai

d*

Resta

rt

time*

Other

times/

Brea

ks*

Total

Total

Payou

t

Total

Payou

t -

With

Awar

d Pay

(e.g.

meal

Daily

Payra

tes

(Hour

s

minus

unpai

d

breaks

)

12:30

pm)

6.18
- - - $19.5
6
6.5 $127.1
4

$133.3

2

OFF
OFF OFF OFF OFF OFF OFF OFF
OFF
OFF OFF OFF OFF OFF OFF OFF
3.09
- - - $19.5
6
8.5 $166.2
6

$169.3

5

3.09
- - - $19.5
6
8.5 $166.2
6

$169.3

5

0
- - - $24.4
5
8.5 $207.8
3

$207.8

3

0
- - - $34.2
3
8.5 $290.9
6

$290.9

6

12.36
Total: 40.5 $958.4
4
- 40.5 $958.4
4

$970.8

0

Total

Award

Payou

t

Break

unpai

d*

Resta

rt

time*

Other

times/

Brea

ks*

Total

Total

Payou

t

Total

Payou

t -

With

Awar

d Pay

(e.g.

meal

Daily

Payra

(Hour

s

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tes
minus

unpai

d

breaks

)

12:30

pm)

$6.18
- - - $19.5
6
8.5 $166.2
6

$172.4

4

$6.18
- - - $19.5
6
8.5 $166.2
6

$172.4

4

$6.18
- - - $19.5
6
8.5 $166.2
6

$172.4

4

$6.18
- - - $19.5
6
8.5 $166.2
6

$172.4

4

$3.09
- - - $19.5
6
6.5 $127.1
4

$130.2

3

OFF
OFF OFF OFF OFF OFF OFF OFF
OFF
OFF OFF OFF OFF OFF OFF OFF
$27.81
Total: $40.50 $792.1
8
- $40.50 $792.1
8

$819.9

9

Awar

d

Payou

t -

07:00

to

Midni

ght

Awar

d

Payou

t -

Midni

ght to

07:00

Total

Awar

d

Payou

t for

07:00

to

Midni

ght

Total

Awar

d

Payou

t for

Midni

ght to

07:00

Total

Award

Payou

t

Break

unpai

d*

Resta

rt

time*

Other

times/

Break

s*

Tota

l

Total

Payou

t

Total

Payou

t -

With

Awar

d Pay

(e.g.

meal

Daily

Payra

tes

(Ho

urs

min

us

unpa

id

brea

ks)

12:30

pm)

$2.06
$3.09 $4.12
$20.0

9

$24.2

1
- - - $20.6
1
8.5 $175.1
9
199.39
$0.00
$3.09 $0.00
$20.0

9

$20.0

9
- - - $20.6
1
6.5 $133.9
7
154.05
OFF
OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF
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OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF
$2.06
$3.09 $4.12
$20.0

9

$24.2

1
- - - $20.6
1
8.5 $175.1
9
199.39
$2.06
$3.09 $4.12
$20.0

9

$24.2

1
- - - $25.7
6
8.5 $218.9
6

243.16

5

$2.06
$3.09 $4.12
$20.0

9

$24.2

1
- - - $36.0
7
8.5 $306.6
0
330.8
8.24
15.45 16.48 100.4
25

116.9

05
Total: 40.5 $1,009
.89

$40.

50

$1,009

.89

$1,126

.80

Total

Award

Payou

t

Break

unpai

d*

Resta

rt

time*

Other

times/

Brea

ks*

Total

Total

Payou

t

Total

Payou

t -

With

Awar

d Pay

(e.g.

meal

Daily

Payra

tes

(Hour

s

minus

unpai

d

breaks

)

12:30

pm)

$3.09
- - -
$21.9

0
8.5 $186.1
5

$189.2

4

$3.09
- - -
$21.9

0
8.5 $186.1
5

$189.2

4

$3.09
- - -
$21.9

0
8.5 $186.1
5

$189.2

4

$3.09
- - -
$21.9

0
6.5 $142.3
5

$145.4

4

OFF
OFF OFF OFF OFF OFF OFF OFF
OFF
OFF OFF OFF OFF OFF OFF OFF
$0.00
- - - $38.3
3
8.5 $325.8
1

$325.8

1

$12.3

6
Total: - - - 40.5 $1,026
.61

$1,038

.97

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Total
Awar

d

Payou

t

Break

unpai

d*

Resta

rt

time*

Other

times/

Brea

ks*

Total

Toata

l

Payou

t

Total

Payou

t -

With

Awar

d Pay

(e.g.

meal

Daily

Payra

tes

(Hour

s

minus

unpai

d

breaks

)

12:30

pm)

OFF
OFF OFF OFF OFF OFF OFF OFF
$6.18
- - - $21.9
0
6.5 $142.3
5

$148.5

3

$6.18
- - - $21.9
0
8.5 $186.1
5

$192.3

3

$4.12
- - - $21.9
0
8.5 $186.1
5

$190.2

7

$3.09
- - - $21.9
0
8.5 $186.1
5

$189.2

4

$0.00
- - - $38.3
3
8.5 $325.8
1

$325.8

1

OFF
OFF OFF OFF OFF OFF OFF OFF
$19.5

7
- Total: 40.5 $1,026
.61

$1,046

.18

g) Determine if the wage budget of $7200.00 for the week is being met. By how much is it over or under?

The budget set was $7200 for the given period. As per the calculations the total expenditures have come out to

be $7758.23. The budget is under by 558.23.

Assessment -2

PART B

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a. Identify the existing staff who could be contacted to cover for Samā€™s shift on Sunday from 13.30 ā€“ 22.00 and
calculate their entitlements to enable you to do a comparison and evaluation.

Shelly is the next best alternative to fill in the gap left open by Sam. She is free on Saturday and hence minimum

layover time criteria of 8 hours are met.

b. Calculate the wage entitlement for a casual to cover Samā€™s shift Sunday from 13.30 ā€“ 22.00 at award level

ā€œFront Office Level 3ā€.

Sam s hired at ā€˜Front Office Level 3ā€™ receiving a pay of $290.96 for Sunday Shift. In his absence, is to replace him,

who is also hired at the same level. Hence, the same amount will have to be made in case of replacement.

c. How is the wage budget of $7200.00 affected if no existing staff can cover the shift of Sam, and a casual for

this shift at Front Office Level 3 would be employed?

Sam was hired at the position of level 3 Front office Grade 2, and the individual replacing him for the Sunday

shift will be working for the same level wage. Shelly holds also the same level position. Hence, it should make no

difference if both of the above mentioned options are exercised.

d. What would be the cheapest option for the business to cover Samā€™s shift given your findings in a, b and c.

In the above mentioned answers it has been clearly concluded that Shelly will be the best option, as she will

charge the same amount and has also the prior work experience in this regards. Newly hired individual may not

be well-versed with the current work.

Would you choose this option?

Shelly is the best option.

SIT Version 1 23 of 29
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Which aspects do you need to consider in terms of job role/level and adequate breaks?
Various aspects are needed to be considered:

1.
Position of the individual
2.
Availability as per the layover time criteria
3.
Cost-Benefit Analysis such that benefit should exceed cost.
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Assessment -3
PART A

Roster Period 1

Simulated

Team

Workplace

Department
Period Staff signature All shift
allowance

Meal

break

provision

Team

Member

Name

Classification
Age if
under

21

Special

requirement

In

time

Out

time

Mark
Front Office
grade 1

-
Well spoken,
polite, guest

services,

computer

literacy, flexible

working

schedule.

13.30
22.00 A split shift
can be

allowed for

him as he is

doing a shift

for more than

six hours.

Provision

meal will

be

provided.

Tom
Front Office
grade 1

-
Guest services,
strong

interpersonal

skills, long

stability in the

job

6.00
14.30 Tools such as
safety, health,

and security,

etc. and help

can be

provided to

that

employee.

Provision

meal will

be

provided.

Jordan
Front Office
grade 1

-
Professional
and neat

appearance,

problem-solving

skills, speak

multiple

22.00
6.30 Overtime
payment can

be given to

them.

Provision

meal will

be

provided.

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languages
Sam
Front Office
grade 2

-
The ability to
stay calm under

pressure, strong

interpersonal

skills, detail and

organized

oriented

15.30
22.00 The split shift
will be helpful

for such

employees so

that they can

work easily.

Provision

meal will

be

provided.

Shelly
Front Office
grade 2

-
Flexible working
schedule,

effective verbal

and written

communication,

problem-solving

skills.

13.30
22.00 Free vouchers
and special

discount can

be offered to

the employee

Provision

meal will

be

provided.

Darren
Front Office
grade 3

-
Long period
stability, detail

and organized

working, strong

interpersonal

skills

22.00
6.30 Compensatory
leave or paid

leave can be

given.

Provision

meal will

be

provided.

Scott
Front office
supervisor

-
Guest service,
computer

literacy,

effective verbal

and written

communication

6.00
14.30 Some
reliability such

as late login,

salary hike

should be

provided to

him.

Provision

meal will

be

provided.

Margaret
Front Office
Supervisor

-
Knowledge of
multiple

languages,

professional

15.30
22.00 Split shifts can
be allowed to

the employee

so that he can

Provision

meal will

be

provided.

SIT Version 1 26 of 29
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and neat
appearance

also relax for

some time.

PART B

Roster Period 2

Simulated

Team

Workplac

e

Department
Period Staff
signature

Purpose of

roster

period

All shift

allowance

Meal

break

provisio

n

Team

Member

Name

Classificatio

n

Age

if

unde

r 21

Special

requirement

In

time

Out

time

Mark
Front Office
grade 1

-
Well spoken,
polite, guest

services,

computer

literacy,

flexible

working

schedule.

13.3

0

22.0

0

There is

some

financial

problem in

his family so

he takes

tuitions at

his home in

roster

period.

The split shift

can be

allowed for

him as he is

doing a shift

for more

than six

hours.

Provisio

n meal

will be

provided

.

Tom
Front Office
grade 1

-
Guest services,
strong

interpersonal

skills, long

stability in the

job

6.00
14.3
0

He goes to

an

orphanage

in this roster

period so

that he can

help the

Tools such as

safety,

health, and

security, etc.

and help can

be provided

to that

Provisio

n meal

will be

provided

.

SIT Version 1 27 of 29
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needy
children.

employee.

Jordan
Front Office
grade 1

-
Professional
and neat

appearance,

problem-

solving skills,

speak multiple

languages

22.0

0

6.30
He has the
responsibilit

y of his

family so he

has to make

time for his

family.

Overtime

payment can

be given to

them.

Provisio

n meal

will be

provided

.

Sam
Front Office
grade 2

-
The ability to
stay calm

under

pressure,

strong

interpersonal

skills, detail

and organized

oriented

15.3

0

22.0

0

She does

extra job

shifts as she

needs it

because of

less earning

of her

father.

The split shift

will be

helpful for

such

employees so

that they can

work easily.

Provisio

n meal

will be

provided

.

Shelly
Front Office
grade 2

-
Flexible
working

schedule,

effective verbal

and written

communicatio

n, problem-

solving skills.

13.3

0

22.0

0

She is

religious so

she goes

church in

this roster

period.

Free

vouchers and

special

discount can

be offered to

the employee

Provisio

n meal

will be

provided

.

Darren
Front Office
grade 3

-
Long period
stability, detail

and organized

working,

strong

interpersonal

22.0

0

6.30
The reason
for him is to

help his

family in

their work.

Compensator

y leave or

paid leave

can be given.

Provisio

n meal

will be

provided

.

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skills
Scott
Front Office
Supervisor

-
Guest service,
computer

literacy,

effective verbal

and written

communicatio

n

6.00
14.3
0

He has to

take care of

old

grandmothe

r so he

needs a

roster

period.

Some

reliability

such as late

login, salary

hike should

be provided

to him.

Provisio

n meal

will be

provided

.

Margaret
Front Office
Supervisor

-
Knowledge of
multiple

languages,

professional

and neat

appearance

15.3

0

22.0

0

She has a

family of 4

people and

she has the

responsibilit

y of taking

care of

them.

Split shifts

can be

allowed to

the employee

so that he

can also relax

for some

time.

Provisio

n meal

will be

provided

.

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