The impact on business and marketing strategy

Running head: RR COMMUNICATIONS CASE STUDY
Building Shared Services at RR Communications Case Study
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RR COMMUNICATIONS CASE STUDY1
1. Advantages of single customer service center for RR communications
Following are the advantages of the single customer service center for RR
communications:
i. Single center architecture will lessen price of services of consuming various
resources for the individuals.
ii. From point of view of the customers, a single customer service center will
reduce frustrations that the customer faces for the individual’s billing as well
as customer system (McKeen & Smith, 2015).
iii. Correction of the business organization will include decrease of the total sum
of suppliers as well as central procurements.
iv. From the opinion of view of the business, the single center will cross sell
services as well as increase in business profits (Richter & Bruhl, 2017).
v. All the information on services plus customers are at one place, therefore it
will increase in efficiency to perform project tasks and provide support to
customers.
2. Implementation strategy support divisional presidents for shared
customer center
After analyzing the case study of RR communications as well as behavior of
president, the initial move towards implementation is to varied insight of the presidents on
merger of centers as well as data. Below are the three key implementation strategies would
guarantee provision of the presidents for shared service center:
Financial: Eliminating the service center from the central domain will save assets as
well as resources required towards audits. By consolidating data through single center, the

RR COMMUNICATIONS CASE STUDY2
information is required for creating business opportunities. It is seen that 85% of the project
clients with moveable managers had web benefits (McKeen & Smith, 2015). There is
utilization of center promoting on remaining 15% to make income. The security practice is
being checked by the single entity as well as reduced divisions of the IT requirements. It will
reduce costs and by resources as well as asserts are used properly.
Risk mitigation: By moving the risk mitigation from divisions to principal power, it
will get steady security engineering methods, it will check on more regularly in addition keep
current one (Olson et al., 2018). Regular security protocols as well as processes must lessen
danger of the information disagreements.
Regulatory compliance: In order to have distinct divisional IT service centers, it
implies to have separated audits on financial procedures. Production achievement that drives
with audits will change far from division besides whole organization will get income by
improved used central core interest.
3. Achieve of enterprise vision with decentralized IT functions
It is not likely to realize enterprise vision with decentralized IT functions. The
concerns are prevailed at smaller departmental levels. Due to decentralized system, the
business is successful to be down each time into the marketplace. Most focus is provided on
individual attainment as par with dimensions as well as motivating factors (McKeen & Smith,
2015). The inner perceptions are not expectable along with business organizations will break
at the local levels.