Sales Management of Energy Supply Market

Added on -2019-09-24

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Sales Management
Table of ContentsIntroduction................................................................................................................................1The Legal, Regulatory and Social Requirements Pertaining to the Sales Function...................1Managing the Sales Function in compliance with Legislation..................................................4Dealing with non-compliance....................................................................................................6Conclusion..................................................................................................................................7References.............................................................................................................................8
Managing Responsible SellingLevel 4- Managing Responsible SellingIntroductionSelling is one of the important function of the organization. Responsible selling is one method through which organizations are improving the satisfaction level of the customers. The policies and procedures guiding them help to build the trust and confidence required by the customers of the industry. The company which has been chosen here for analysis is British Gas. By analysing the sales function in the company we would be able to appreciate the importance of adherence to the policies and legal requirements guiding sales.The Legal, Regulatory and Social Requirements Pertaining to the Sales Function.AC 1.1 The sector which has been chosen here is Energy Supply Market. The sales related legal and regulatory requirements and Codes of practice in this industry are as follows:The organization should ensure that only the suitable sales agents should be engaged.The organization should ensure that the sales agent receive the training as indicated inEnergySure (Thomas, 2014).All the sales agents should be registered must be registered on EnergySure Database.All the sale support material used by the sales agents should not give any misleading information.The sales agents should make calls only between 9am and 8 pm. The sales agents must comply with all the license and legislative obligations.The sales agents should explain the provisions of supply so that they understand what they are committing to.These code provide a clear guidance for the members to conduct the sales activities. They also help to improve the confidence of the consumers (Bagnoli & Watts, 2002). The company under review is British Gas. It provides energy supply services to its customers.The sales team of the company performs to this code and follow high standards of adherence.Some of the important codes of the company include:All the sales agents of the company must follow high levels of ethics and integrity while dealing with the customers.

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