Developing a Balanced Scorecard for Satellite Clinic

DEVELOPING A BALANCED
SCORECARD
Satellite clinic

INTRODUCTION
 This PowerPoint presentation reflects the
learning exercise in which the being the business
it has been asked to research for the financial
viability of opening a satellite clinic.
 In addition, it includes the things that the
manager will measure to determine if they will
open the Satellite clinic.

FINANCIAL AND NON-FINANCIAL
METRICS
 Net revenue
 Return on total assets
 Return on capital
employed
 Sales growth year to
date
 Operating expenses
 Market share
 Demographics
 Customer relations
 Customer experience
 Company reputation
 Competitiveness
 Innovation
Financial Non-Financial

SELECTION OF METRICS
The list of the financial and non –financial metrics helps
the company in making the selection for the most
important. The selected metrics include
 Net revenue- Internal
 Sales growth year to date- Internal
 Market share- External
 Demographics- External
 Customer relations- External
 Innovation- Internal
Financial Non-
Financial Metrics