Business Decision Analysis

SBM1108
Business
Decision
Analysis

Part 1: Comparative Review
Report
Introduction
Management Decision making is essential
irrespective of any industry;
The very basic purpose of this study is to
evaluate a given case study and associated
Management Decision Making.
The researcher has considered the “Southwest
Airline: Decisions about whether, when and how
to downsize (restructure)” case study.

Part 1: Comparative Review
Report
Overview of the case problem
Ethical dilemma: whether can they
decide to downsize without affecting
the job security image
Booking online lead less job
opportunities for call center agents

Part 1: Comparative Review
Report
Evaluation of Decision Model
 The study has shown that the organisation did not go for downsizing even though they
had found that a significant employee base will be unutilized because of the online
presence.
the introduction of online booking system
disintermediate the requirement for call
centre agents.
southwest is a large low-cost airline. Airlines
rely on key inputs such as aircraft, fuel and
labour in order to operate