The Impact of Social Servicescape, Density, and Restaurant Type on Perceptions of Interpersonal Service Quality

This study explores the impact of density in the servicescape on perceptions of interpersonal service quality in different restaurant types. It examines the effects of human density and built density on the three dimensions of service quality (responsiveness, assurance, and empathy) and considers the contextual service norms of fine dining, family casual, and bar establishments.