Role of IT in Success and Failure of Business Operations

This research project focuses on the role of IT in the success and failure of business operations. It discusses the importance of IT in improving communication, inventory management, marketing, and more. The study also explores the ethical and social issues related to IT in business. The analysis is based on Tesco Plc, a leading British multinational retailer. The conclusion highlights the significance of IT in developing effective communication channels and enhancing customer engagement.