The Self Assessment Portfolio

Added on - 12 Nov 2020

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SELF ANALYSISPORTFOLIO
Table of ContentsINTRODUCTION...........................................................................................................................3CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................16
INTRODUCTIONIf it is talked about my career history, than I had a great experience in different fieldswhich lead to enhancement in my key skills as well as gain competencies. After completion ofmy studies I joined as a call centre representative in MTN. Here I used to deal with queries ofsubscribers and their complaints related with validation of SIM card through telephone.Furthermore, I was also responsible for updating and maintenance of subscriber's record ondatabase of SRV as it was essential for telecommunication to maintain record of their subscribersas it is made compulsory by government to handle criminal as well as cybercrime activities. Thisenhanced relationship building skills within me and people management. I served there fromDecember 2013 to March 2014.After this time, I started my career as a Human resource executive within ZenithInsurance. My job was to manage recruitment and selection of candidates within organisation. Italso consisted of advertisement, interview conduction and process of documentation. I was alsoresponsible for maintenance of records as well as dealing and handling of leave enquiries. Apartfrom this, I conducted an orientation plan for new employees so that they can adapt to workingenvironment of Zenith Insurance. By this they were able to know about organisation as well astheir own roles and responsibilities within workplace. I organised soft, technical and in-housetraining for employees. Being a HR executive I coordinated pension scheme, issues whichemployee faced and personal audit. Different HR processes and activities have to go via a grouphead as Zenith Insurance is rendering their services under Zenith Bank Group. There I handledvarious administrative duties like equipment’s, office facilities, procurement of office supplies aswell as fleet of cars. I served their from April 2014 to January 2016 and gained knowledge as
well as skills like strategic management, change management and stakeholders management.These skills will help me in future to carry out my responsibilities in enhanced manner.In June 2018, I joined as a Direct servicing adviser in National Australia Bank. In this Icarried out my responsibilities which were related with providing information of services andproducts of NAB to customers. I helped them to resolve issues related with online banking.Apart from this, quality opportunities were identified with respect to present and futurerequirements of customers by which satisfaction of customers can be ensured. This helped me tomanage privacy and confidentiality, quality customer services and human behaviour.Furthermore, I handled enquiries from customers related with accounts, credit cards andstatements. In future perspective I would like to see my self as a Senior customer relationshipmanager as I have significant experience as well as acquired skills and competencies in this field.This will assist me to attain a desired career position. Also by extra curriculum activities inwhich I have actively participated and skills acquired from my experience will help me out towork in appropriate manner which will provide me with recognition within organisation and willalso have important impact on my performance.Personality testhave been conducted to manage people as well as understand oneself.This test will give insight into psyche of human as well as it will provide self reflection andunderstanding related with job placement and interaction with work groups or team members(Broadbent and et. Al, 2015). By analysing skills, strengths and weaknesses individual can makechanges in oneself by which they will be able to cop up with their weak points. This will help memake improvements in myself which will aid in future (in my career). Personality test has beenconducted by me to analyse my skills. The results have been shown below:
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