6 Skills Which Help Members Interact More with Other Clients

interact more with other clients. external stakeholders.

PERSONAL AND PROFESSIONAL DEVELOPMENT
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Table of Contents
Introduction .........................................................................................................................................3
Task 1....................................................................................................................................................3
a) Approaches to self managed learning. Different learning styles and its benefits to individuals
(1.1)..................................................................................................................................................3
b) How to identify own learning and development method. How to encourage lifelong learning
in personal and professional context (1.2).......................................................................................4
c) Benefits of self managed learning to individual and organization (1.3)......................................4
d) One work based problem along with the solution (4.1)..............................................................5
e) Learning styles to be implemented in this situation and ways to communicate at various levels
(4.2)..................................................................................................................................................5
f) Time management strategies. Justification of suitable strategy (4.3)..........................................6
Task 2....................................................................................................................................................6
a) Skills require to meet organizational goals. Create a CV which reflects your skills (2.1)..........6
b) Personal and professional development needs. Identify the activities for meeting the
developmental activities (2.2)..........................................................................................................8
c) Identify the development opportunities required to meet current and future needs (2.3)...........8
d) Devise a personal and professional plan to achieve the intended goal (2.4)...............................9
e) and f) Activities required to implement the development plan (3.1). Document your planned
activities (3.2)................................................................................................................................11
g) Discuss your learning against the aims and objectives included in PDP (3.3)..........................11
h) Update the PDP based on feedback and evaluation (3.4)..........................................................11
Conclusion .........................................................................................................................................13
References..........................................................................................................................................14
2

INTRODUCTION
Personal and Professional Development Plan is developed for an individual where in the
person has to specify the need for development activities and according to the same, activities are
required to be conducted. In such context, the present study has been describing different learning
styles and which one is often taken for development aspects. The study is also stating the benefits of
self managed learning to individuals in different aspects. Organizational problems have also been
mentioned in the study along with the ways to communicate it in different levels.
TASK 1
a) Approaches to self managed learning. Different learning styles and its benefits to individuals
(1.1)
The major approaches to self managed learning are internet, conference and training aspects.
I have been learning varied things through emphasizing on internet sources where in I get
information about different aspects. I also consider training and coaching aspects as that helps me to
acquire knowledge about varied dimensions (Personal Development - Techniques, Theories and
Opportunities, 2009). I prefer to learn things from Honey and Mumford style because it helps me to
gain better experience on different aspects. Among all the styles, I prefer to learn things by playing
the role of pragmatist. Apart from this learning style, I consider Vark model as well for
comprehending different things related to my job roles. The chief four modalities are visual,
auditory, hearing, kinesthetic and tactile; hence among all these styles, I prefer to go with visual
style because that helps me to conduct all my practices in adequate manner (Throop, 2010).
Learning styles Attributes Activities
Activist As per the style, people learn
things by doing it practically.
Role play, problem solving and
group discussion.
Theorist These learners like to
comprehend the theory behind
the actions and they prefer to
analyze new information in
logical order.
Emphasis is given on models
and application of theories
(Williams, 2014).
Pragmatist These people learn things
through proper experiments and
they believe in conceptual
framework (Tracy, 2013).
People learn things through
different case studies and
through having discussions.
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Reflector These people learn by
observing and thinking about
what happened.
Self analysis questionnaires are
developed along with coaching
and interviews.
b) How to identify own learning and development method. How to encourage lifelong learning in
personal and professional context (1.2)
I always emphasize to evaluate my own capabilities and for that I pay emphasis on self
analysis approach. I analyze my learning and development needs with the help of acquiring opinion
from the expertise and experienced trainers. In order to facilitate more development, I give
preference to self managed and lifelong learning (Sweitzer and King, 2008). It is essential for
people to get feedback consistently from the colleagues and other people so that the areas of
improvements can be found out. I will encourage lifelong learning by attending different learning
and coaching classes as that would also assist me to enhance my professional standards. Lifelong
learning can be encouraged through getting assistance from the expertise and also from those who
are experienced in specific area. I always try to attend training campaigns and events that give
knowledge about professional aspects. I emphasize on feedback as well and I make several
modifications after reviewing the feedback and areas of improvement.
c) Benefits of self managed learning to individual and organization (1.3)
Self managed learning is essential for an individual because it aids the person to learn
different things that are related to the personal and professional aspects. I have been managing my
own learning aspects and that helps me to develop wide range of skills and capabilities. Self
Managed Learning is a process in which individuals managing his own learning by taking initiative
to learn and being responsible for their own development (Silhanek and DeCenzo, 2001). Such kind
of learning is crucial and helps to improve the overall performance of the organization. There are so
many advantages of self managed learning to individual and a few are discussed in the below
section:
 For the purpose of improving the work efficiency the performance is measured by
executives; thus it helps individual to access the areas of improvements.
 It assists the individual to become competent as compared to others
 Learning is life long process in which individual requires focusing on initially marginal
issues related with the successful implementation.
 Individual can also develop management and other capabilities (Odro, Clancy and Foster,
4

2010)
 It provides many opportunities to individual for developing skills in future
Apart from the benefits to individual, self managed learning is useful for organization as
well because efficient employees always contributes the best efforts in development of the
organization. When employees are efficient, they help the organization to produce the best results
by conducting different activities.
d) One work based problem along with the solution (4.1)
I have been working at Easy jet from last 8 months and there I found that a few employees
are not able to communicate properly with the customers due to improper training on language
aspects. I have seen issues generated from the clients regarding inadequate language used. Some of
the employees do not even know the standard language that should be used while serving the
customers at airline (O’Grady, 2013). Hence, according to the problem, it is essential for the
manager to organize training event where employees should be guided regarding the use of
appropriate language. Further, the management of Easy jet has to make sure that the trainer is
capable enough to deal with organizational problems since through that only, communication
related issues can be eradicated. Moreover, the management should also make several
improvements in recruitment process where in only those people should be recruited who have
proper knowledge about different language and who are confident enough to speak in English
language.
e) Learning styles to be implemented in this situation and ways to communicate at various levels
(4.2)
The above mentioned problem needs to be resolved as soon as possible so that issues related
to communication can be managed. The manager of Easyjet has to make sure that all the employees
and departments are equally concerned for organizational problems because through that only, issue
can be resolved (Lyons, 2010). The problem needs to be communicated among these three
department:
1. Strategic: Strategic department of Easyjet has to make sure that they are coming up with
adequate solution for the issue and they are entitled to develop strategies for the same.
Strategic department must identify the root cause of the issue.
2. Operational: Operational department of Easy jet must observe if the issues are affecting
overall performance of the airlines. Operational department has to float emails so that
accordingly people can find out the sessions organized for communication training.
3. Tactical: The tactical department has to observe if the solution is appropriate in eradicating
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the issue. The subsequent department must implement the strategy in adequate area of
concern (Köksal, 2006).
f) Time management strategies. Justification of suitable strategy (4.3)
It is essential for every individual to manage time and for that specific strategies needs to be
developed. Such strategies should be developed because it aids an individual to manage work
processes as per the given deadlines. These strategies can be mainly segregated into three
techniques such as:
 Creation of schedules
 Separation of projects
 Setting the priorities
On the basis of determined strategies, I can manage all my projects and work processes in
adequate manner and through this, I can also enhance my punctuality skills (Fante, 2008). Apart
from this, I will be able to contribute in achievement of organizational goals and objectives. From
all the mentioned strategies, I prefer to manage my time as per separation of projects and this assists
me to achieve the deadlines. I need to segregate all my roles and responsibilities as per the project
deadlines so that I can complete the work as requisite. For instance- I an able to meet the projects
and this aids me to get recognition from the management as well.
TASK 2
a) Skills require to meet organizational goals. Create a CV which reflects your skills (2.1)
With the help of SWOT analysis, I explored several skills which I have and which I use
everyday to make my work more competent as compared to others.
1. I have the capability to lead team as I know how to manage my people's interest in the
team. I am also able to influence and convince towards different organizational aspects;
thus this develops my capability for leading a team (Eisele and et.al., 2013).
2. I participate in organizational decision making process which aids me to manage
organizational productivity and prosperity aspects and this also increases my analytical
thinking.
3. I always delegate proper duties to all the team members which helps the subordinates to
manage work accordingly. Hence, I am able to complete all my projects on time.
4. Being a competent person, I can resolve all the conflicts and disputes prevailing within the
team. Instead of having team issues, I try to make sure that all such problems are not
affecting environment of my team.
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CURRICULUM VITAE
Personal Profile
A passionate, hard working and active marketing graduate who has a flourishing educational
track record. Possess vast knowledge in sales and marketing and an aspiration to succeed in a target
driven field. Influential and having an ability to increase revenue with help of proficient
development plus execution of well thought out sales proposals.
Academic Qualifications
Degree Board/ University Year of Passing
MBA Global Business Cardiff University, London Pursuing
Bachelors in Commerce Oxford University 2013
HSC CBSE 2008
Extra Curricular Activities Worked as a Editor for marketing magazine
Organizing Skills
 Event Coordinator for Panel discussion on Social Media at University. Organized various social gatherings and parties at the departmental level at college.
Additional skills
 Interested in internet surfing
 Interested in animation Interested in photography
Languages Known
 English
 Hindi French
Strengths
 Creative thinking, team management and ability to motivate
 Sincerity of purpose, competitive spirit
 Positive attitude Analytical and problem solving ability
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Declaration
I hereby declare that the above mentioned information belongs to me and I am solely liable
for the reliability of stated information.
b) Personal and professional development needs. Identify the activities for meeting the
developmental activities (2.2)
On the basis of above mentioned information, I can say that I have certain skills and
abilities; however for the purpose of continuous development and improvement, I need to
emphasize on diversified skills as well because that might contribute in my professional learning
also. I have to work upon time management aspects so that me and my team together can contribute
in organizational success and growth aspects (Techniques For Personal Development, 2014). I need
to develop motivational skills so that I can encourage others also to work in productive and efficient
manner. I need to work on resource management skills so that I can utilize all the organizational
resources in adequate manner. I need to become a competent personality so that I can motivate
others also to learn things from me. I should learn the ways through which I can efficiently manage
all the organizational aspects. I need to develop skills through which I can handle technical aspects
at the business as that will also develop my capability level.
c) Identify the development opportunities required to meet current and future needs (2.3)
Professional Skills Current Level
5=strong
1 = weak
Best Current
Example
Ways to Improve
Team management
skill
2.5 I can manage teams
but I am able to make
the people satiated in
all the situations as
they might be having
problems with my
leading style.
I can develop it
through developing
prominent interaction
with the team
members.
8

Communication skills 3.5 I know how to
manage
communication
aspects in an
organization; thus I
would like to extend
my potential through
working on same skill
in future.
I need to communicate
directly with all the
team members and
management people.
Leadership Skills 3 I need to guide
properly to all my
team mates
For that, I will go for
several sources so that
before guiding, I can
learn that aspect.
Presentation Skills 2.5 I am unable to preset
my views in front of
others due to lack of
confidence
My practicing it on
daily basis
Be a initiator 1.5 I need to be a initiator To develop the skill, I
will represent myself
as a acting leader.
d) Devise a personal and professional plan to achieve the intended goal (2.4)
Learning
goal
Current
proficiency
Target
proficiency
Development
opportunities
Criteria for
judgement
Timescale
9

Management
ability
I am currently
managing a
team of 15
people.
I wish to handle
team of 30
people atleast.
It is essential for
me to get
assistance from
the experienced
leaders
Opinions of
others
Within the period
of 6 weeks
Resource
management
ability
I have been
allotted with
organizational
resources.
I wish to reduce
the amount of
wastage
especially in
production
department.
I will get
assistance from
the expertise
Self
evaluation
Within the period
of 3 weeks
Customer
service skills
I am unable to
handle
customer
queries
I need to
develop skills
through that I
can identify the
queries of
customers
(Bennett,
Cunningham
and Dawes,
2000)
I will
communicate with
them on regular
basis.
By acquiring
advice from
the same
department.
Within the period
of 5 weeks
Presentation
skills
Due to lack of
confidence
I wish to
develop
confidence
ability so that I
can present my
views and
opinions in
confident
I should
emphasize on
giving training
and coaching.
Self analysis Within 3.5 months
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manner.
e) and f) Activities required to implement the development plan (3.1). Document your planned
activities (3.2)
 I need to develop several skills so that I can become productive element for the organization
and I also want to experience more things in my career.
 I will plan and schedule all the activities so that I can reach towards my personal and
professional goals.
 I need to make sure that I am taking initiatives for the organization so that I can get
appreciation from the management.
 I will also organize different sessions for those who want to work on complex projects as
working on same projects will augment my caliber as well.
 I will also contact all the field expertise so that I can grow more in different fields.
g) Discuss your learning against the aims and objectives included in PDP (3.3)
Evaluating my own learning level, I can say that I have the potential to manage
development; but I should focus on long term growth and development. I need to make appropriate
communication with the team members as well with the staff and for that I should organize several
meetings and conference. This would allow proper interaction in the team and we will be able to
reach towards organizational aims and objectives (Davies, 2005). I need to monitor my performance
on consistently so that I can find out the areas of improvement. I have seen improvement in myself
because according to the feedback of other colleagues, I made several changes in myself. I will also
access to internet sources on regular basis so that I can get knowledge on diverse aspects related to
work processes.
h) Update the PDP based on feedback and evaluation (3.4)
Professional Skills Current Level
5=strong
1 = weak
Best Current Example Ways to Improve
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Time Management
Skills
3 I have the ability to
manage time in
effective manner
which helps me to
complete the task in
an efficient manner.
By attending training
session and seminars
on time management
(Cooke, 2012)
Leadership Skills
3.5 I possess leadership
qualities but not up to
the mark because
some of the team
mates are not fully
satisfied with my
performance (Cross,
2003).
I should get advice
from those team mates
so that improvements
on those areas can be
brought.
Communication skills 4.5 I possess advanced
communication skills
which help me in
interacting with other
clients.
I must communicate
directly with team
members and also
interact more with
external stakeholders.
Presentation Skills 3 I am unable to present
my views in front of
others as I lack self
confidence.
By practicing it on
daily basis.
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Resource handling
abilities
2 Decision making
power is less.
Experts advice and
suggestions can be
undertaken
CONCLUSION
Concluding the entire research study, I can say that I analyzed my own caliber and potential
to manage things. I am aware of my competencies as well as improvement areas also; thus
according to that I can undertake new activities for overall development. As far as professional
growth is concerned, I will focus on continuous learning. Every individual has to manage time in
appropriate manner; hence in the present research study, the concept of time management has
discussed. Researcher has also undertaken several activities so that overall development could be
facilitated.
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