Relationship between Servant Leadership, Emotional Intelligence and Leadership Performance

This report analyzes the inter-relationship between servant leadership, emotional intelligence and leadership performance. It discusses the areas of emotional intelligence that need to be enhanced to become a good servant leader and how to implement self-awareness and empathy.

Report

ABSTRACT
The aim of this report is analyse the relationship between servant leadership, emotional
intelligence and leadership performance as they are inter-related to each other. Emotional
intelligence helps in developing leadership skills and led to increase in performance leader, to
become a good servant leader one should develop the ability to understand their own and other
emotional mind set through the help of emotional intelligence behaviour. How can a person can
develop emotional intelligence behaviour themselves in order to become servant leader to
increase their own and team performance.

Table of Contents
ABSTRACT ....................................................................................................................................2
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Inter-relationship between servant leadership, emotional intelligence and leadership
performance ...........................................................................................................................4
Becoming a servant leader what are the areas of emotional intelligence that need to enhance..5
How to implement self-awareness and empathy....................................................................6
CONCLUSION................................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Servant leader can be defined as a leadership style as per which the interaction between
an individual and his fellow employees with an aim to achieve authority. A servant leader is a
one who focuses on helping others to develop and optimize their skills along with the willingness
to learn from them. (Eva et.al.,(2019))Servant leadership and emotional intelligence are
connected and has significant role in order to build a managerial leadership competencies that
helps to enhance managerial performance. In this report there is a discussion regarding inter-
relationship between servant leader, emotional intelligence and leadership performance. Lastly in
order to become servant leader the emotional intelligence areas that needs to enhance and
implement.
MAIN BODY
Inter-relationship between servant leadership, emotional intelligence and leadership performance
The servant leadership is a leadership philosophy that is built on belief in most effective
leaders that strive to serve others rather than show power and take control, it includes customers,
fellow employees, community and partners. The link between servant leadership, emotional
intelligence and leadership performance is that through servant leadership behaviour with
developing emotional intelligence in person can enhance leadership performance. The emotional
intelligence provides a ability to understand, mange and use their own emotions in a positive way
to communicate effectively, relieve stress, overcome challenges, defuse conflict and empathize
with others. ( Gandolfi, & Stone, (2018))For increasing performance of leadership person should
be develop servant leadership behaviour in them with developing emotional intelligence
behaviour this will ensure a positive environment in workplace and helps understanding co-
workers. As servant leadership with emotional intelligence is recognized as a key to every
possible human relationship, so the leader's emotional intelligence has a link into perception of
EI of employees. Leadership performance is depended on the behaviour with employees through
developing servant leadership method in their personality and adapt a emotional intelligence
method will help understand and identify problems and behaviour of others that will helps in
becoming good leader. As the emotional intelligence is mediating the relationship between
servant leadership and leadership performance. ( MacCann et.al., (2020))The concept of EI, SL
and LP are variables that are essential for company leaders to ensure a positive and healthy

work-life fro employees and helps achieving goals and objectives of personal and companies.
Hence servant leadership, emotional intelligence and leadership performance are all
interconnected with each other.
Becoming a servant leader what are the areas of emotional intelligence that need to enhance
A good servant leader are able to recognize and understand others within workplace,
able to put other people's need before their own and able to share power with their team
members. Emotional intelligence is refer to the ability to monitor own emotions and also others,
it is the ability to understand own emotions and group them together that will help in making
decisions. There are various areas to enhance in emotional intelligence to become good servant
leader such as,
Self awareness-
Self awareness is about understanding, feel and identify moment of emotional
patterns in specific situations of own and other, it is a ability to know personal emotions that
affect themselves and others. ( Miao, Humphrey, & Qian,( 2021))It is a complete knowledge of
personal emotions, feelings, morals, behaviour, strength and weaknesses through understanding
them, this will helps bringing best to team members by leaders it can be possible through
developing self awareness. If the person is self-aware it will help in managing own actions and
emotions positively that led to effectiveness of organisation, in addition through self-aware
leader become more generous towards team. As a servant leader the ability to understand own
strength and weakness is important and there are many ways to improve self-awareness in
themselves.
Empathy-
Empathy is a ability to understand and sharing feelings of others, if a person is
able to empathise with team members and others the person can become good leader. Empathy is
key factor of effective servant leader through listening team and understand them help them for
their problems. If the leader is able to understand their team members it ensure comfortable, free
and engaging behaviour of employees in workplace. To improve empathy in order to become
good servant leadership.

How to implement self-awareness and empathy.
To implement self-awareness in order to become good servant leader are such as,
 Leaders can evaluate themselves by comparing performance through feedbacks
from team members, this way leadership can understand performance of their
through employees point of view and it helps understanding own performance
which person can develop any changes required accordingly. This way it ensure
of becoming a good servant leadership.
 Through mindful of response and reactions, means person should think logically
about every situation and then react towards such situations. This means leader
should analysis the situations and think possible reaction of that situation and than
react in positive manner will ensure become a good servant leader.
To implement empathy in order to become good servant leadership are such as,
 Leader need to listen carefully to their members about their query and respond to
their problems in positive and friendly way. A leader can develop listening skill
through which it help understanding people situation and helps making decision
accordingly.
 Leader needs to understand their own feelings and develop a positive way to
handle them. ( Lee, (2019))This way leaders are able to handle their team
members situation without any interference of their own feelings and make
positive decision.
 Leaders needs to appreciate their team members and boost their morale. Through
providing morale in team can improve effectiveness and led to become a good
servant leadership. By developing appreciation behaviour in their personality will
help understanding team members.

CONCLUSION
From the above report it concluded that to become a good servant leader person needs to
have a emotional intelligence and leadership performance development in them which will help
in understanding team and increase effectiveness of team through which person will become a
servant leadership. There is inter-relationship between servant leader, emotional intelligence and
leadership performance they goes together in order to increase performance of leader. Through
developing different areas of emotional intelligence in personal development it will ensure
increase in performance of leaders. Lastly in order to become a servant leader person needs to
develop self-awareness and empathy in personality to understand employees and teams
members.

REFERENCES
Books and Journals
Eva, N., & et.al. (2019). Servant leadership: A systematic review and call for future
research. The leadership quarterly, 30(1), 111-132.
Gandolfi, F., & Stone, S. (2018). Leadership, leadership styles, and servant leadership. Journal of
Management Research, 18(4), 261-269.
Kotsou, I.,& et.al., (2019). Improving emotional intelligence: A systematic review of existing
work and future challenges. Emotion Review, 11(2), pp.151-165.
Lee, Y.H., (2019). Emotional intelligence, servant leadership, and development goal orientation
in athletic directors. Sport management review, 22(3), pp.395-406.
MacCann, C.& et.al.,(2020). Emotional intelligence predicts academic performance: A meta-
analysis. Psychological Bulletin, 146(2), p.150.
Miao, C., Humphrey, R.H. & Qian, S.,( 2021). Emotional intelligence and servant leadership: A
meta‐analytic review. Business Ethics, The Environment & Responsibility, 30(2),
pp.231-243.