This text appears to be a list of examples of service blueprints for various businesses, including Cleveland Indians, Vicente Salon, Virtual PCs, Insurance, Flooring, BGSU Theater Box Office, Applebee’s, Merry Maids, Dairy Queen Special Order Cake, Showplace Cinema, FirstMerit Bank ATM, Madhatter Music, Sam B’s, Forest Creason, Panera Bread and Alberini’s Restaurant. A service blueprint is a visual representation of the service process and the interactions between the customer and the service provider. The text also includes diagrams of service blueprints for an insurance service, a flooring installation service, reserving a ticket at the BGSU Theatre Box Office and ordering a personalized DQ ice cream cake. These diagrams show the physical evidence, customer actions, contact person actions (both onstage and backstage), support processes and potential bottlenecks in the service process.