Importance of Service Flowchart in Service Organizations: A Case Study of Hilton Hotel

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Added on 2023/06/04

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The essay discusses the significance of front stage and back stage flow chart in the context of the service organization like Hilton. It explains the flowchart for front stage and back stage operations, the significance of service encounter, and managerial implications. The essay concludes that service encounter and managerial implications are beneficial in addressing the customer needs and managing the service level in accordance to them.

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Importance of Service Flowchart in Service Organizations: A Case Study of Hilton Hotel

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