Supplementary services Assignment PDF

Service Industry
(Supplementary services)
Student's name
Institution Affiliation

Step 1: Arrive in the cab
Facilitating supplementary services: There are four facilitating supplementary services in this
step
Customer support: The guest arrives at the hotel, and the bellhop open the door of the cab
Customer welcoming: The bellhop in the hotel greets the guest after opening the door of the cab.
Customer support: The bellhop picks the luggage and escorts the guest to the reception desk.
Enhancing Supplementary Services: The enhancing supplementary service in this step is to make
sure that the bellhop is waiting at the hotel entrance.
Step 2: Check-in
Facilitating supplementary services: There are three facilitating supplementary services in this
step
Customer welcoming: The receptionist greets the guest, helps with check-in and hand out the
card key to the room
Pre-customer service: Before check-in, the receptionist verifies the reservation
Pre-customer service: The attendant makes sure that the room is ready
Enhancing Supplementary Services: The enhancing supplementary service in this step include
cleaning and preparing the room before the guest arrives, and maintaining room
assignment plan.
Step 3: Go to the room

Facilitating supplementary services: There are three facilitating supplementary services in this
step.
Customer support: The bellhop picks the luggage.
Customer support: The bellhop escorts the guest to the room.
Information: The receptionist shows the room's features to the guest.
Enhancing Supplementary Services: There are no examples of enhancing supplementary services
in this step.
Step 4: Unpack and place valuables in a safe deposit box
Enhancing supplementary services: There are three enhancing supplementary services in this
step.
Customer support: Placing hangers in the closet
Information: The attendant provides instructions to the guest on how to use the safe deposit box
near the box.
Pre-customer service: The receptionist verifies that the safe deposit box works properly before
the guest arrives.
Facilitating Supplementary Services: There are no examples of facilitating supplementary
services in this step.
Step 5: Shower, dress up and go to the meeting
Facilitating supplementary services: There is only one facilitating supplementary service in this
step.