Service Level Agreement for ALTEC by BYTE Consultancy

Information Technology

Table of Contents
1 Task 1.................................................................................................................................2
1.1 Introduction...............................................................................................................2
1.2 Setup Phase................................................................................................................2
1.3 Service Level agreement (SLA)................................................................................3
1.4 Incident report...........................................................................................................7
1.5 Analysis phase............................................................................................................8
1.6 Conclusion................................................................................................................15
References...........................................................................................................................16
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1 Task 1
1.1 Introduction
This project is prepare the Service level agreement. It composed in the support of
customer ALTEC, which has the point by point data about the IT foundation incorporates
benefit level understanding. It also review the existing infrastructure in the subsequent tasks.
Additionally, it is produced by an organization called BYTE consultancy by help desk
software which likewise give a specialized help to the framework.
1.2 Setup Phase
Here, we are using the Zen desk software and it can be effectively open by anybody from
anyplace yet works just with web association. It isn't important to setup by utilizing a cloud
benefit (Mohamed, Mohammed and Abdullah, 2015), (Robbins and Harrison, 2011).
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1.3 Service Level agreement (SLA)
For: ALTEC
BY: BYTE consultancy
Document Owner: Byte Consultancy
Agreement Description The understanding which was composed
underneath speak to the SLA (Service Legal
Agreement) among ALTEC and BYTE
consultancy, for arrangement of IT
administrations which causes the
organization to help and can continue the
administrations.
This agreement will be legitimate until the
point that the progressions are made
commonly by the partner.
All the IT administrations which were given
will be introduced in this agreement and
essential partners will be seen commonly.
Current process can't be supplanted in this
agreement except if expressed plainly.
Goals and targets: The fundamental topic of this agreement is
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