Service Level Agreement for Coast to Country Club

Running Head:SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Name of the Student
Name of University
Author Note

1SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Executive Summary
This report aims at finding a better service level agreement for CCP club. In this report the
discussion will be related to a detailed analysis of what service level management is, its
importance and what exactly a service level agreement include.

2SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Table of Contents
Introduction....................................................................................................................3
Discussion......................................................................................................................3
Importance of Service Level Agreement...................................................................3
Types of Service Level Agreement............................................................................4
Service Level SLA.....................................................................................................4
SLA based on customer.........................................................................................4
Multiple-level SLAs...............................................................................................4
Recommedation..............................................................................................................6
Conclusion......................................................................................................................6
References......................................................................................................................7