Service Level Agreement for AWS

Running head: SERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT
Name of Student
Name of University
Author’s Note

SERVICE LEVEL AGREEMENT1
Service level agreement that I would sign if I were the process confidential data using AWS.
Service: Amazon Web Services (AWS)
Version: 2020. 08. 33
Valid till: 20/ 06/ 2019 – 30/ 07/ 2021
Details of service:
Amazon Web Services (AWS) which is introduced by the organization named
Amazon.com have been an on demand resources for computing as well as services that are
hosted on a specific cloud platform. The pricing of the services is done with the usage of pay-
as-you-go policy which does not include any sort of investment (Serrano, Bouchenak &
Kouki, 2016). This agreement would use the Included Services as well as applies to every
account that makes use of included services. In case of conflict between numerous terms used
in this service level agreement and the terms used in AWS customer agreement or any other
agreement proposed by the organization, the terms described in the SLA would be applicable
evenly.
Services that would be included
The list of services and products are mentioned below
 Amazon Elastic Block Store.
 Amazon Fargate for the Amazon ECS.
 Amazon Elastic Compute Cloud
 Amazon Elastic Container Service
Availability

SERVICE LEVEL AGREEMENT2
The services would be available for 24 hours and 7 days a week along with ensuring no
disruption in the quality of services.
Agreement:
General Service commitment
AWS would make use of numerous reasonable efforts which result in making the
services accessible for every AWS range along with an Uptime Percentage of minimum
99.99 percent at the time of the monthly billing cycle (Sens, 2016). In this specific event any
service would not fulfill the Service Commitment, users would be entitled for receiving a
Service Credit. Service level would not entitle the users with any refund or any other form of
payments from the AWS.
Service credits
Service credits would be calculated form the percentage obtained from the overall
charges that would be paid for by the users for the service that are used by them. The
schedule had been provided below.
Scheduled Uptime Percentage
Monthly Uptime
Percentage
Service Credit Percentage
Less than 99.99
percent and
equal or more
than 99 percent
10 %
Less than 99.0
percent and
30 %