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Service Management Assignment | CRM

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Added on  2020-03-23

Service Management Assignment | CRM

   Added on 2020-03-23

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Running Head: SERVICE MANAGEMENTService Management
Service Management Assignment | CRM_1
2SERVICE MANAGEMENTTable of ContentsDescription of the service package............................................................................................2Needs of business to exist.......................................................................................................2Reliable Perception.................................................................................................................2Identify the requirements of consumer...................................................................................2Collaboration..........................................................................................................................2Effective team performance...................................................................................................2Beneficial market....................................................................................................................3Competitor analysis................................................................................................................3Strategic service vision & competitive service strategies..........................................................3Strategic service vision...........................................................................................................3Competitive service strategies................................................................................................3Service blueprint........................................................................................................................4Technology used in the service model.......................................................................................5Overview of the design of the service enterprise.......................................................................6Characteristics of service enterprise design...........................................................................6Unique aspects of the proposed service operation.....................................................................7Budget........................................................................................................................................7Annual cash flow........................................................................................................................7References..................................................................................................................................9
Service Management Assignment | CRM_2
3SERVICE MANAGEMENTDescription of the service package Needs of business to existSage integrated CRM is supportive to provide different kinds of components that will be appropriate for the business to exist in the market named Sage services, Sales, and Promotion. It delivers a high range of alternatives to the customers, which is affordable, simply available, and easily adjustable. It will be requisite to run the business (Vokorokos, et al., 2014). The following factors showed the benefits of Sage integrated CRM:Reliable PerceptionSage integrated CRM helps to determine the position of the business together with making the suitable decision in less time so that as to develop a reliable perception amid the consumers. Identify the requirements of consumerSage integrated CRM helps to identify the requirement of consumer in an appropriate manner. It enables the consumer to make excellent experience with product by having the services. Hence, it will be beneficial to retain existing consumers as well as new consumers. Additionally, it will also enhance the revenue of Sage integrated CRM. CollaborationSage integrated CRM encourage the team member to accomplish the task in less time and cost together with avoiding the replication of work. In addition, there is only one goal within the organization that can accomplish by making the collaboration with team member. As a result, it will develop the efficiency and productivity at the working place.
Service Management Assignment | CRM_3
4SERVICE MANAGEMENTEffective team performance Sage integrated CRM helps to collect the information regarding sales, which enabled the sales forces to effectively operate the business. In addition, it will support to decline the problem of sales transaction because of having actual information about the sales materials (Yacout, 2017). Beneficial market Sage integrated CRM plays a crucial role to develop the target market, which is relied on the potential consumer info. So, it supports to provide the possible return on the expenditure of advertising (Baig, et al., 2015). Competitor analysis Sage integrated CRM is innovative product. Further, Epicor, Sugar CRM, Infor, SAP Business ByDesign, and Microsoft Dynamics CRM are the competitors of Sage integrated CRM. Additionally, it can also be said that such software enterprises offer some beneficial services to the consumers with respect to multi-currency management, web designing, and on-demand CRM (Rules, 2015). In addition, Sage integrated CRM provides different kinds offacilities related to the sales, marketing, and conveniences so that as to make different image amid the consumers. Moreover, Sage integrated CRM uses on-premises and on-demand delivery system because it is an easiest way to deliver the product in less time. It is also supportive to offer the cost-effective CRM keys, which is significant as compared to their market players. At the same time, it will be supportive to make a favorable image in the market (Härting, et al., 2016).
Service Management Assignment | CRM_4

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