Service Management In Medical

Running head: SERVICE MANAGEMENT
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Service Management
Student’s Name
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Service Management
Post 1
Robotic surgery has been critical in the contemporary world because it has helped doctors
to perform operations that would prove hard. For instance, there are places in the body where it
is difficult for the human hand to reach. Similarly, some surgeries may cause an insurmountable
loss of blood, which could be detrimental for the patient (Ramadan, Wei, & Cerfolio, 2017).
However, some patients have died with the deployment of robotic surgery, which makes it
imperative to question the intentions of IT professionals (Ploussard, 2018). A probe into their
responsibility in operation accuracy of robots they program is preemptive. Notably, the proof of
robotic autonomy should be prevalent to help alleviate the imminent issue, but its absence means
IT professionals need to shoulder the blame.
The ethical dilemma can be understood from the perspective of ethical theories of
utilitarianism, deontology, social contract theory, and character-based ethics. Utilitarianism is an
ethical theory imperative in the determination of the right and wrong actions that should
culminate in desirable or unwanted results (Mill, 2016). Notably, it is a consequentialist ideology
poised at helping medical professionals understand that they need to promote activities that
should culminate in the good of the most significant number of people (Piacquadio, 2017). IT
professionals understand the ideology and implement specific technologies that should help
articulate the right outcomes. Robots have become ubiquitous in surgery because they can reduce
scarring, blood loss, incisions, pain, and hospitalization times. All these are critical in helping the
patient recover quickly and return to normalcy. These advantages are utilitarian because they
seek the greater good of the most number of people in society. The number of deaths is
increasingly smaller than that of survivors, which means the technology itself is not to blame. IT

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professionals should shoulder the blame if the machines break down when in operation, which
may prove detrimental to the patient’s life. For example, a loss in electricity needs a contingency
plan, primarily when it occurs mid-surgery. The machine should have a backup plan, which
needs to prevent the patient’s imminent death.
Deontology is an ethical theory that focuses on the moral value of a given action. It states
that the consequences of the action itself are unnecessary as long as the results are desirable
(Meyers, 2018). The intention of the action is relevant because people should act when they have
the right reasons in mind (Hennig & Hütter, 2020). IT professionals have a duty to the medical
world with the robotic surgery machines that they give to the public for use. They understand
that their actions should follow specific rules. The preservation of life is the intention that they
possess when programming machines. Thus, it is hard to blame them because their technology
depends on the skills they possess. Since humans are imperfect, it is hard to blame them for their
actions as long as they are positive and aimed at the more significant benefit of societal
members. They must help individuals recuperate from a host of diseases they face; thus, their
actions are justified irrespective of the consequences.
Social contract theory states that people agree to form a government that helps them
achieve a specific objective. Humans have a selfish nature that needs control by all means
(Moehler, 2018). In this context, it means that IT professionals have egotistical ideation that
compels them to program robots for surgery without the best intentions in mind. They are in
business and need to make a profit, which may question their intentions and consequences.
Rousseau argues that humans have goodness and compassion in their nature, but civilization can
quickly corrupt them. In the civilized world, a capitalistic mindset prevails, and it compels IT
professionals to code haphazardly, which may result in insurmountable issues with the machines