Service Operations Management

Services Operations
Management in Health
and social care services
Garside House Nursing Home

Table of Contents
• Introduction
• Good quality healthcare services
• Factors affecting quality services
• Recommendation to the management
• Conclusion
• References

Introduction
• Quality Management framework is a formal system that maintains and
processes procedures responsible for achieving standards of quality.
• Quality management in healthcare seeks to produce good health care
outcomes and improves patient care-conditions (Spath and Kelly, 2017).
• In the Garside House Nursing Home, it was found that staff failed to
provide safe and healthy infrastructure.

Good quality healthcare services
Quality healthcare service shall include following features:
• Patient Centred
• Safety
• Timely
• Effective and efficient
• Equitable

Factors affecting quality services
Possible factors affecting quality of services at Garside House Nursing Home
are following:
• Poor organisational practices
• Poor managerial supervision
• Lack of professionally trained staff

Recommendation to Management
Few steps that would help management improve their ratings are as below:
• Management changes
• Staff changes
• Operation changes

Conclusion
Services in healthcare are more socially oriented rather commercial (Dwyer,
Liang and Thiessen, 2020). Thus, management of care services providers shall
ensure that they are enforcing high quality standards of care and safety. Staff
shall be trained to be vigilant about the patients' issues and shall work only
with the aim to provide treatment with care and concern in safe and secure
environment.

References
• Dwyer, J., Liang, Z. and Thiessen, V., 2020. Project Management in
Health and Community Services: Getting good ideas to work.
Routledge.
• Spath, P. and Kelly, D.L., 2017. Applying quality management in
healthcare: A systems approach. Chicago: Health Administration
Press.

Thank You